Jaguar Hoffman Estates Hours
Recently purchased a 2017 Jaguar F Type, while the salesman Jon has been extremely helpful many areas of this dealer have dropped the ball. I mentioned... several times that I wanted vanity plates but not once did they offer to go through that process with me, instead I was given basic plates and now I have to wait until I can go purchase new ones. When purchasing and picking up the vehicle, I requested they take their dealer branding off. They left huge gashes in the paint in the bumper where the branding was located. A week after owning the car, I took it back in for warranty service for an entire week to fix the bumper along with wheel rash on several wheels from previous owner, broken trim piece in the trunk, and rattling speakers. When I picked up the car at the end of the week, they fixed the bumper, MISSED a wheel, did NOT fix the trunk piece, and told me there's nothing wrong with the speakers (there's still obvious rattling and static). Audio is extremely important to me and I'm highly disappointed in the quality of speakers and willingness of the dealership to find a solution. When google gives you more information on a known problem than the dealer, there's a problem. Now I have to take it back for service once again for problems they were suppose to solve the first time. I was given two key fobs for the car but one was missing the physical key (in case the battery dies) and they will not replace it out of a courtesy for my troubles. I was not told the latest maintenance on the car and have no clue when to begin an oil change, you'd think they'd throw one in for the amount of money we spend on these cars so we can enjoy them right away. Not to mention if you want a loaner car you have to wait weeks before one is available. They've missed some finance paperwork as well. I do not live anywhere remotely convenient to continue taking my vehicle in for service and this has become very frustrating. I would not recommend this dealership to friends or family due to the lack of attention to detail and willingness to go that extra mile.
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A hard worker who strives for perfection ? let me introduce you to David Kaminski. I just purchased a brand new 2018 Jaguar E-Pace, All I can say is awesome... experience, the best car buying experience ever. David was fun, welcoming, knowledgeable, and most importantly honest. David provided informative answers to any questions I had and ensured that everything I needed was taken care of. The buying process went quite smoothly with no complaints. Excellent service till the end, highly recommended for future buyers of awesome cars at Jaguar Land Rover Hoffman Estates
Thank you for sharing your experience with us. We are thrilled that David K provided a great buying experience that earned him a 5 star rating. We app...reciate you choosing us to earn your business and your recommendation. Enjoy your vehicle. Welcome to the circle.
I love my beautiful jaguar. The whole process and employees at Hoffman estates jaguar were really phenomenal. Its was such a stress free experience. I... will be purchasing my next vehicle with them.
We appreciate you choosing us for your purchase of your Jaguar. Congrats. Thank you for taking the time to share your experience and feedback. Welcome... to the Circle