At Carvana, we sell cars, but we're not car salespeople. Instead, we offer a seamless online car buying for customers fr
om A-to-Z, enabling them to complete purchases in as little as 11 minutes without stepping foot inside a dealership. From acquiring, inspecting, and certifying high quality cars, to providing 360-degree high-res photography of the vehicle,to generating real-time financing, to offering customers the option to have cars delivered to their driveway as soon as the next day or pick-up from one of our state-of-the-art Car Vending Machines all with a 7-day Money Back Guarantee, it's our mission to redefine the car buying status quo
"The New Way To Buy A Car"
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This was the second car I bought from carvana andi am very pleased. The first car I bought I had delivered to where I lived in east Tennessee, very good... experience the guy who delivered it didn't rush me and not only answered all my questions but took the time to show me how to work all the features. I wish i got his name. The second car I bought was recently when I moved to Texas and picked it up at the facility in Frisco TX and dealt with a guy named Dee. He was extremely pleasant and helpful. The reason I moved to Texas is because my wife of 23 years recently passed away from cancer and i have family in Texas long story short, Carvana gave me a beautiful house plant and condolences for my loss. I will buy every car for the rest of my life from Carvana for that reason alone.
Best used-car buying experience E. V. E. R......... These guys purchase your current vehicle, they pick it up AND then deliver the vehicle you purchase... from them. I'm a return customer, and purchased a 2nd vehicle already. There was a hiccup in the process (just like any process that we do everyday). There was a delay in the vehicle registration process (not their fault). State DMV was just slow in processing. So the temporary registration that came with the vehicle I purchased from them expired. Then these guys, they provided a rental vehicle to use until the vehicle registration got resolved. Awesome!!!
We could not be happier with the process and ease of communication for our purchase. We literally were able to select the exact car we wanted from the... comfort of our living room, and make all of the arrangements from home instead of hours at a dealership. We had one hiccup with the delivery date changing due to a missed checkpoint on the way, but even then it doesn't overshadow how smooth this process was. This is the only way we will purchase cars again!
Loved buying a car from these guys- unlike a dealership, they were very transparent about the process and the price. The guy who dropped off the car was... knowledgeable and courteous, and the whole process was...painless. Thanks Carvana!!
Simply a great buying experience. SUV was delivered on time and in the condition described on the carvana site. It was great not having to deal with a... non-haggling salesman and it was done from the comfort of my home. The price was fair and the gentleman who delivered the vehicle took his time to explain everything.
Allison was always there to answer my questions as they came up. She responded to my texts promptly. She reminded me of things I needed to do prior to... selling, which was very helpful! Car pickup/sale was the most awesome!! 😎The agent took pictures of the car, removed my tags, and had me sign a few documents. Then handed me a check and shook my hand!! Yes...that easy!! They took care of paying off my loan and transferring the title!! I HIGHLY recommend Carvana for selling your vehicle!!
Had my Honda Civic for 1 week and absolutely love it. From picking the vehicle to the delivery everything was truly hassle free and easy process. No haggling... with dealerships. This is the way to buy a car!
Being born and raised in a car family... I was really skeptical about the whole car vending machine/car delivery, no-dealership thing. Then I found the... perfect vehicle online through Carvana... and decided let's live a little and just go for it! Let me tell you... the experience was hands down AMAZING!! Super easy, excellent customer service (they offer online chat- so no need to deal with being on-hold with a 1-800 number), and it was FUN!! My story: I wanted to do a trade-in. Carvana had me answer some questions online about my Sportage, and gave me an instant offer that was good for 6 days. Their offer was $2k higher that Kelly Blue Book, and was a lot higher than a dealership trade-in. Because I don't live by a vending machine, I opted for their delivery service. Because of the trade-in, I had to meet them within 100 miles of the their closest service area (Grand Rapids)... so I met the driver in Cadillac tonight and did the deal in a Home Depot parking lot in broad daylight! All of the paperwork had already been signed online between Carvana and I through DigiSign. Tonight all I had to bring was the title to my Sportage, my drivers license, and proof of insurance for the new Sorento. Done. It was that easy!! I was able to test drive the new Sorento... and will have a 7-day tryout period before they will start to process the registration. They want to make sure you're happy!! Don't love it after you drive away? You can trade it in for something else, or just completely return it and get your old vehicle back. And guess what... they handle all of the registration and plate paperwork for you. I'm getting new plates and won't have to step foot into the SOS office. Guys. Carvana has been a GAME CHANGER!! I am not one to write reviews or be this over the top... but seriously. I may never buy from a dealership again. This was fun... and easy... and everything buying a car SHOULD be.
I was shocked on how easy it was do business. Bless you all. And carvana even paid for the Uber ride home. Could not have been easier.
I really appreciate it . I think it's the best way to buy a car , Carvana is impressive and everybody should know about the great job you're doing!