Carvana-Touchless Delivery To Your Home

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4.0
(9,549 reviews)
Visit Carvana-Touchless Delivery To Your Home
Sales hours: 7:00am to 8:00pm
View all hours
Sales
Monday 7:00am–8:00pm
Tuesday 7:00am–8:00pm
Wednesday 7:00am–8:00pm
Thursday 7:00am–8:00pm
Friday 7:00am–8:00pm
Saturday 7:00am–8:00pm
Sunday 7:00am–8:00pm
(800) 773-4976 (800) 773-4976

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About our dealership

This seller has been on Cars.com since May 2017.
At Carvana we want to help everyone Live Feelessly. That's why we never charge last-minute dealer fees. We believe in treating you better-we think you should be able to get the right car at the right price without worrying about fees taking the joy from the ride. Plus get your car delivered as soon as the next day with our Touchless Delivery process that keeps you safe healthy and happy every step of the way.
The New Way To Buy A Car

Reviews

4.0
(9,549 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carvana-Touchless Delivery To Your Home from DealerRater.

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1.0

I will never buy another car from Carvana again.

I will never buy another car from Carvana again. I am well into a month and a half of owning my car, but I now have found out that it was in a front end collision. Of course, Carvana says they can not fo anything. Even after I have proof from the mechanic, they refuse to exchange it for a safe car. When I say safe, I need one with a crash detection system does not turn on while you’re doing 70 miles an hour on the highway. But I wish you could care less about customer, safety, and all they care about is the bottom line of making money. Completely unacceptable. They just tell me to use the extended warranty to fix it, I mean, without the computer plug correctly harness to the car. It cannot even pass Arizona inspection. That alone is illegal.

3.0

I would recommend Carvana however, I received my car

I would recommend Carvana however, I received my car damaged. I had to make all the arrangements for repair including the rental car. Taking time out of my life that I shouldn't have needed to do. Trading in was easy and so was financing. BUT having to take my time to fix the vehicle that I received damaged was not ok. What does that do to my resale value? Carvana has not said anything to me about making this right. They submitted a claim on my behalf. Although every question I ask they respond with I need to contact SilverRock. They should be handling this and taking this opportunity to gain some positive reviews. Or I guess this is an opportunity for them to gain a not-so-positive review. Its their choice.

1.0

Terrible customer service.

Terrible customer service. This is second car I have bought from Carvana. The first purchase was smooth and no complaints. The second one is terrible with nobody giving an explanation as to why my car would be delivered 5 days late despite the fact that they took my down payment money a week ago. Customer service all said they were sorry but offered ZERO resolution

Dealer response

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

Consumer response

I don't need a boilerplate response, I need a resolution. My delivery was delayed without notice, and now the website has 2 different reschedule times. Can a human being please let me know what alternatives there are to a friday vending machine pick up. I want the car delivered to my home before Friday or I will have to cancel my order.

Consumer response

Below is the boilerplate language sent from Carvana, which neither offers a resolution nor tells me anything I don't already know. The language below is almost identical to Carvana's response to any issue. It is clear that Carvana is interested in volume/profits, but not quality. Its a shame to see such a great business model run into the ground by the people ruining the model... "Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

5.0

Caravana was very prompt with purchase and reviving

Caravana was very prompt with purchase and reviving vehicle always keeping up to date and courteous with my answers and questions .Staff were friendly and great with their expectation for vehicle arrival .Thank you for this great experience to purchase a vehicle at a vending machine.

5.0

Great experience.

Great experience. Bought A second car this year. Generally, the online experience is smooth regarding financing title registration etc. The delivery of the vehicles excellent. Driver is very professional, all the documents and records notarized quickly and efficiently. I recommend the service.

5.0

IT WAS A GREAT EXPERANCE.

IT WAS A GREAT EXPERANCE. THE DRIVER WENT OVER ALL THE DETAILS AND HAD THE TRUCK IN MINUTS.

3.0

I swapped my car.

I swapped my car..so that process was very smooth...but I received a car that needed bearings....there was a very loud noise coming from the new car!!! Why would you give someone a car that needed repairs right away!???? I like the car but I hope I have no more issues for quite a while!!!

5.0

Love the easy process no complaints about it, customer

Love the easy process no complaints about it, customer service satisfied any problems at the time of call. It just took 3wks by the the time from start until receiving car.

5.0

Wasn’t sure about process but everything went smoothly.

Wasn’t sure about process but everything went smoothly. Car is great and was reasonably priced. Much easier than visiting multiple dealerships if you know exactly what you want

5.0

A bit disappointed with the service.

A bit disappointed with the service. My pick up date kept getting pushed back 3x

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