Findlay Subaru Prescott

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 25, 2019

    Excellent service and workmanship as usual. They are always so articulate and informative. Great waiting area. Very good experience, we use them for all... our services

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 2, 2019

    The whole experience was very good. Our salesman, Justin Pettycrew was honest and reasonable. My 2019 Outback runs like a charm. Highly recommend Findlay... Subaru!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for giving Justin, and the rest of our team, the opportunity to assist you in finding your 2019 Outback. We also appreciate you taki...ng a moment to share your experience with the world. We are thankful to have received the 5-star rating you bestowed upon us. Next time you have any questions, or vehicular needs, our team is here to assist you.

  • 1.0 out of 5
    August 1, 2019

    Don't LIE to you customers. We bought a 2016 Honda from you in May and were sold a service contract for $2200. I talked to Honda across the street where... we would be having the car serviced and they could give us the same contract with a longer life for about $2000. We called you and requested you cancel our contract. As you stated when we purchased the car you said no problem, you would cancel the contract and take the $2200 off of the loan amount. Great, after our discussion with you and your agreement to cancel we purchased the Honda service contract. When I got my first loan statement the $2200 had not been removed. I called you and the man I talked to said he would take care of it and call me back. No phone call. (BIG MISTAKE ON MY PART NOT TO GET A NAME - I guess i still hope think most people are ethical and honest) Finally today I asked my wife to follow up. Apparently NOTHING HAS BEEN DONE. The person my wife talked to said he would take resolve the problem. This time at least we have a name. I hope someone at you business is ethical and honest.So far you are batting zero for these traits. I guess I'm really upset and hate being lied to or I wouldn't have wasted 30 minutes writing this.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for discussing your frustrations with Mark yesterday. We appreciate your affirmation of our upholding our end of the discussion via ...email this morning. If our team can do anything else to assist you, we are here to help.

  • 5.0 out of 5
    July 22, 2019

    Spent last 3 months researching autos. Many good autos and dealerships. However, Findlay Subaru was a notch better in product and staff. Got a Crosstrek.... Tim Merril was fantastic salesmen, gave us reasoned answers to questions, and helped us through the process. Joe, John, Mark, really good guys and professional. Thanks.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much, Marv! We appreciate the opportunity to have earned such an awesome review, and 5-star rating, throughout your interactions with our... team. We will continue to be here to assist you, for as long as you and your Crosstrek need us.

  • 5.0 out of 5
    July 12, 2019

    Buying a car was very easy. Justin was knowledgeable and attentive to our needs. The entire staff was great and super friendly. Thanks to everyone!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jon, thank you so much for giving us the opportunity to assist you. Justin is a valued member of our team, and we are glad to have him. Thank you, als...o, for the 5-star rating, and great review. Next time you need us, for maintenance, or info, our team is here for you.

  • 5.0 out of 5
    July 8, 2019

    I always wanted a Subaru and now we do. Are experience was very nice no pressure which was nice. Salesman was very knowledgeable and the whole staff.... Would do it again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much, Chris! We are so thankful to have earned the 5-star rating, and amazing review you wrote about your experience with our team. Our t...eam will continue to offer this level of service for you, for as long as you need us. If you have any friends, or family, that may also be interested in being treated as well as you were, we would love to help them, as well.

  • 5.0 out of 5
    June 29, 2019

    Best dealership I've ever used...so friendly and courteous. They take good care of their customers. Have already leased two vehicles there. They have... an excellent variety of vehicles on their lot too.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words, and 5-star rating! We appreciate having had the opportunity to assist you with your Subaru leasing needs. If you have a...ny questions about features and options in your Subarus, our team will be here to assist you.

  • 5.0 out of 5
    June 26, 2019

    I purchased My 2013 Outback at this dealership and have only serviced it here. I have ALWAYS received courteous and friendly service at this dealership.... I know I am paying a small premium for this service but feel that I have received real value throughout our relationship.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for continuing to offer us the ability to assist you with maintaining your Outback. We have a program that price shops the most popular serv...ices we offer with other shops in the area, we make sure we are competitive in our pricing. We will be here the next time you need us!

  • 5.0 out of 5
    June 18, 2019

    Very accommodating to me as a customer. Love having the dealership close to my house too! The salesman " Carlos Noriega sold me the car in 2017. On my... last service I even got a voucher for a free car wash down the road. I definitely would purchase again from this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gretchen, thank you so much for giving us the opportunity to continue assisting you with your vehicle needs, with our service department. When you nee...d us again, our team will continue to be here, offering the same 5-star service you are used to.