Shaker's Family Hyundai

Reviews

4.9 out of 5 4.9
93 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 29, 2018

    Bought a used Hyundai Sonata Hybrid from Miguel. He was absolutely outstanding in all aspects, and would recommend him to my family and friends. I will... definitely buy from him in the future, so just ask for Miguel when you go there.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Coops, Miguel is going to be so happy knowing that he was able to provide you with such a great experience, especially one that made you look f...orward to returning in the future! We really hope you enjoy many miles in your new car and look forward to seeing you again!

  • 5.0 out of 5
    July 28, 2018

    Miguel H. took such great care of me when I visited Shakers Family Hyundai! He was knowledgeable, polite, efficient, friendly, and so helpful. I had... a couple of issues that came up within the process, and he expertly guided me through them to a successful end......and I drove off the lot in my new (previously owned) Elantra. My experience with Miguel would definitely lead me to return to Shakers, and to refer others. Excellent service all around.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Mary Anne, Miguel is going to be so happy knowing that he was able to provide you with such a great experience, especially one that made you lo...ok forward to returning in the future! We really hope you enjoy many miles in your new Elantra and look forward to seeing you again!

  • 5.0 out of 5
    July 28, 2018

    Miguel was super helpful and very patient with me! I ended up in an awesome car after a bad experience with my last dealer, and really appreciated all... the help getting there!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 28, 2018

    Miguel did a wonderful job helping my wife find the perfect car. We were in a bad situation with her current car, and he took amazing care of everything!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello CBehr, We really appreciate your kind words and thank you for your business! It is great to hear that Miguel was able to provide with you a grea...t experience and no pressure to buy. We know that car shopping can be stressful, especially if you are in a bad situation with your current vehicle and we strive to be as open and transparent as possible in order to properly serve our customers. If you have any other questions or comments, please feel to reach out us at any time and we look forward to seeing you again!

  • 3.0 out of 5
    July 25, 2018

    I had a right front tire flat. Car was towed to this facility for repair. It was found that the bead around the rim was damaged. I was charged 62.00... plus tax for this minor repair. I could have bought a new tire for this price. The previous owner of this facility fixed a flat for free. I believe this was an excessive charge.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    July 16, 2018

    Brought by car in for repairs which was covered by warranty...was told it would take only 1 day..didbt have the parts in stock and weren't able to... give me a loaner car since it would take 3 days to get the parts! I only have 1 car and now have to rely on other people to take to and from work..they said the car is drivable but I dont feel comfortable driving a car with a bad wheel bearing and a defective transmission!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello John, On behalf of the Kia staff, we understand your frustration and apologize for the miscommunication that took place. It is understandable w...hy you would not want to drive your car and I would be happy to have someone in management follow up with you to see how we can fix the situation. You can contact me at rjamett@shakercars.com with your contact information and I will have someone reach out to you. Thank you!

  • 5.0 out of 5
    June 5, 2018

    Mark was extremely patient and friendly in assisting me with finding a car. I went in for repairs and wasn’t expecting to buy or lease at the time,... but Mark helped me compare pricing and worked over 3 hours with me to get me in my Kona - I love it!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Casey, Although you may not have initially come in for a car, we are glad that your headache turned into a joyous occassion! We will be sure to s...hare your feedback with Mark-it sounds like he really went above and beyond to give you the best experience possible that day. We strive to make each customer's experience just a memorable and we hope to see you again soon! -Robert

  • 5.0 out of 5
    June 4, 2018

    Mark was so easy to work with. He took great care in showing me the car and was easy going. I appreciated it. I felt comfortable with the entire process.... Thanks again!

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    Shopped for a new car
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    Dealer Response

    Hello Adrienne, We really appreciate your kind words and thank you for your business! It is great to hear that Mark was able to provide with you a gr...eat buying experience and if you have any questions or comments about your new Elantra, please feel to reach out us at any time! We look forward to seeing you again! -Robert

  • 5.0 out of 5
    June 4, 2018

    Traveled to Shakers Hyundai from Trumbull which is approx 45 minutes away based on positive reviews I've read online since I am a consumer. Mark welcomed... me and went over different options and placed me in a beautiful 2018 Sante Fe Sport which I love! Buying process was fair and the transition was very easy and I drove away with a new car in 24 hours. Thanks Mark!

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    Shopped for a new car
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    Dealer Response

    Hello Tall Paul, We appreciate you sharing the lowdown on your experience at Shaker Family Hyundai! The fact that you traveled such a far distance ba...sed on our reputation means everything to us, especially since we truly strive to make every customer's experience a "5-Star" one! We really hope you enjoy many miles in your new Sante Fe Sport and please contact us at any time if you have any questions or concerns! -Robert

  • 5.0 out of 5
    June 4, 2018

    I’ve been purchasing vehicles for 40 years My best experience was recently at Shaker Hyundai Mark(the salesman) approached me in the lot with a... very friendly greeting and asked if I needed any help I told him what type of car I was interested in He was great! He just let me talk away without interruption, I really appreciate that in a salesperson, and when I finally started asking questions, he had all the right answers A wealth of knowledge No pressure Just so helpful He and the team worked out a great price too! The next Day I purchased and drove off with a car that I was really happy with and will be for a long time! I will always recommend shakers Hyundai Honest, friendly and extremely knowledgeable!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Joe, These are the types of reviews that any company strives for, so we really do appreciate your kind words. It means even more coming from so...meone who has so much experience in purchasing cars! We will be sure to pass your feedback to Mark, I am sure he will be happy to hear that he made your experience such a pleasant one. Enjoy your new vehicle and we look forward to seeing you again! -Robert

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