Sunset Mitsubishi of Auburn

Reviews

4.1 out of 5 4.1
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    October 1, 2018

    Did what they needed to do when they said they would do it. Took less time than estimated. Wasn’t bad but wasn’t great either, just what was... required.

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 30, 2018

    Replaced motor under warranty with no problem. Communication was lacking a little. We had to call to keep updated. Really nice people working here. ... Thanks.

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2018

    The service is always excellent and customer service is wonderful. The service waiting is clean and relaxing, the restroom is always clean and full of... supplies for your needs.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2018

    Service department is great!!! I wouldn't go anywhere else! From service, to detailing the car, to customer service, they always do their best! I... never have a long wait.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 29, 2018

    Customer service was great. I was met immediately by Steve as I got out of my car. Steve then took me to the service desk. Kendall handled the paperwork.... I was in and out in a short amount of time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 28, 2018

    Good service from service tech and service advisor, Giovonni Bruno. Everyone at dealership went above and beyond to satisfy the customers needs, I look... forward to my next visit

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 26, 2018

    Everyone was very friendly. It was an easy experience! Came away with a clean car to boot! I was offered a snack, and told that WiFi was available. Then... wLked to my car when it was ready.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 26, 2018

    The service went great and I will be back for my next service. I was treated with importance. Keep up the good work. The day I went it was very busy... but they still made my visit pleasant.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 25, 2018

    These people are incompetent as you can get. I haven't been in there even one time where they didn't screw something up. No matter if it's... leaving your steering wheel covered in oil, spilling oil all over your engine, messing up part orders and trying to make me eat the cost.... Sheesh! Get it right! And the manager acts like he hates his job. Maybe if he were a little more competent he would be pissed off about problems all of the time. And it isn't just me... I've watched him get nasty with customers who aren't even being rude. Find a new job, genius, you hate yours. That's not the customer's fault so quit making it their fault.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 24, 2018

    Went in for 6 month oil change, car also washed and vacuumed. Chose to wait and was driving back home in just over an hour. Love bringing my 2016 Kia Soul... back every 6 months! Recommend.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews