Grand Blanc Mitsubishi

Thank you for taking the time to share your experience. We understand how frustrating it can be when an appraisal outcome differs from an initial online estimate, especially after traveling to our dealership. Online trade estimates are preliminary and subject to in-person inspection to verify condition, history, and market factors. That said, we regret that the process took longer than expected and appreciate your feedback, as it helps us improve communication and efficiency. We would welcome the opportunity to discuss this further and address your concerns directly. You can reach our customer relations manager or general manager at (810) 579-2030.

Thank you for sharing your feedback. We are sorry to hear about your frustrations regarding the brake repair on your Escalade. After reviewing our records, we were unable to locate a recent sale of an Escalade that matches the details provided. If this vehicle was purchased some time ago or from another dealership, we would still be happy to review any service documentation to see how we can assist. Regarding the brake repair cost, larger luxury SUVs such as the Escalade often require more expensive brake components, and a repair cost of around $1000 is considered within the normal range for this type of vehicle. However, we understand that any unexpected expense can be disappointing. We would appreciate the opportunity to speak with you directly so we can better understand your situation and see if there is anything more we can do to help. Please contact our general manager at 810-579-2030 or email us at ahoffman@lascograndblanc.com

Thank you for your continued feedback. After a deeper history search, we can see where you purchased the vehicle almost a year ago. While your vehicle did undergo a thorough multi-point inspection prior to the sale, items such as brakes are considered normal wear-and-tear components that can require replacement within a year depending on driving habits and conditions. We are sorry to hear you're now experiencing a heating concern - we'd be happy to schedule a diagnostic appointment to assess that issue and determine the best next steps. Please feel free to reach out to our service team directly at 810-579-2030, and we'll do our best to assist you promptly. Thank you again for bringing this to our attention. Best Regards, Grand Blanc Mitsubishi

Thank you for responding, although no one responded to my complaint through BBB. If you had checked tour records more carefully you would have found that the purchase was on January 4,2025 which was this year. You said that you do 172 inspection. There is no way that could of happen due to extensive damage there was to the brake system. Plus the response I got when when I initially contact your dealership when the issue first came up was a car wash. Now I'm dealing with a heating issue. Very disappointed in your service will not recommend your dealership to anyone.

I know what you are talking about . I gave you the date of the purchase and the sales person's name is Jeff. If this is your idea of addressing my issue it is not working or maybe you are trying to may yourself look good. Either way it is not working. This is a insult to my intelligence. I am seeking out other resource through the state and federal government so that this can be address correctly.

Thank you for your response. We'd like to ensure your concerns are handled accurately and directly, rather than through continued messages. Please contact our general manager at (810) 579-2030 so we can discuss this matter personally and work toward a resolution.

I will contact your general manager by noon tomorrow (11/14/25). I hope this a real effort to come to productive resolution.

Thank you for trusting us with your second car purchase! Our team takes pride in providing top-notch service and we greatly appreciate your recommendation to your family and friends. Drive safely!

We apologize for your negative experience. Please reach out to us directly so we can address the issue and find a solution. We value your satisfaction and want to ensure your vehicle is functioning properly. Thank you.

We're thrilled to hear that your vehicle is functioning better than ever after the recall service at Grand Blanc Mitsubishi! We strive to provide top-notch service and are happy to make your liftgate easier to close. Thank you for choosing us! #HappyCustomers

We are thrilled to hear about your positive experience with our salesman Mitch! We always strive to go above and beyond for our customers. Thank you for trusting us with your car buying journey. Don't forget to come back for your first oil change!

Thank you so much for your kind words! We pride ourselves on providing exceptional service and knowledgeable staff. It means a lot to us that you had such a great experience. Thank you for recommending us to others!