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James Mitsubishi

(58 reviews)

Reviews

(58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great deal

As i drive around utica,rome and even syracuse i see the James cars plates everywhere. They must be doing somthing right. I love my new 2018 mitsubishi outlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome crew here!!

I had the best experience here, that I've ever had in my life. The salesman, Doug wasn't just great, he was funny, kind, thoughtful. He was not pushy at all, did not try to pressure me at all, which was so different than the rest of them out there. Then to top it off, the finance mgr, Tom, went above & beyond to get me a good deal & proper financing. My salesman even drove from Rome to Syracuse so I could sign additional forms, who does that??! I am from Syracuse & it was more than worth the 45 min drive, as I left w/a brand new Mitsubishi eclipse! I would recommend this dealership to anybody. They treat you like friends & family !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Brandon k

It was a simple process and the employees were a joy to work with. My mother in law also bought a care there and were very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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DO NOT JAMES

Our son bought a 2017 Lancer. He has nothing but problems with it. The service department says that he is doing something wrong. Sealed fog lights have water in them. He can not keep it in alignment. He has had it aligned 3 times since Feb. He bought it for $23K, it was appraised yesterday for $13K. How can it depreciate $10 from Feb-Oct? Car is in great condition . DO NOT recommend James Mitsubishi.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Eclipse cross

I enjoyed the experience when we bought our new eclipse from there I would recommend them to friends and family every where and network with you to get you in a new xar

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rating from buying a new car

Thanks joe meleoris for getting us our new car we love it !!! Our family is enjoying our new ride !! I would refer anyone to you for a new car !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dataentry

Awesome my car was totalled the day before my visit so i was stressed And in pain when i came in and in less than an hour i had a gorgeous brand new car. I have never owned a new car in my life

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Donna white

I had a great buying experience here. The salesman was great. He worked with me and my husband and we are from Syracuse. I would recommend this dealership to anybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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