Grindstaff Chrysler Dodge Jeep RAM

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
1 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 3, 2019

    We live over 800 miles away from this dealership so we spent most of our dealings over the phone. The price went up online over $2000 the day after we... began talking to a salesman. We spent over 2 weeks talking with the dealership about a vehicle. After the declines our offer the salesman continued to call us the next day to see if they could negotiate a price that would work for both of us. After several days we had agreed on an out the door price. The salesman asked us to send the deal to him in writing which we did via text. We rented a car and drove the 13 hour trip rob TN. We arrived at the dealership we text drove it and heard a weird sound. The technician assured us it was a normal sound on this type of vehicle. Looking back, I’m sure it is not. We finally decided we were ready to sign papers. When we got to the office and started the paperwork we noticed the price was $2000 more than our agreed upon price. The sales lady who was different than the original person we spoke to went and got the manager. They manager very rudely told us that is the lowest price they could go on that vehicle and they would have never agree to the price we said we agreed on. After I explained again what happened he starting aggressively approaching me almost yelling that I was incorrect. I have never been spoke to like this manager spoke to me. Finally we asked to speak to the owner. The owners daughter came instead and said that the price we were saying was never an agreed upon price. They started to go through our phone calls and texts with the original salesman. Which we were never notified our calls were being recorded. Amazingly the phone call where the salesperson agreed to the price was magically lost. When asked this sales person told the owners daughter he didn’t agree to that price. He flat out lied to her and to us. We asked for our deposit back and left. We were our car rental, 2 hotel stays and food . My guess is they thought after traveling all that way we would just pay the extra $2000 since we traveled so far. They were awful and rude.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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