Empire Auto Group

Reviews

3.0 out of 5 3.0
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 13, 2018

    DO NOT PURCHASE ANY VEHICLE FROM THIS DEALERSHIP. It is a total fraud. I purchased a vehicle (Honda Civic) from Empire Auto Group in Sterling on 8/11/2018.... The dealership did not disclose any accidents (3 current accidents) or the major frame/structural damage to the vehicle when I purchased it. The dealership rushed through all the paperwork. I had the car for less than a day and had my mechanic check the car. He pointed out multiple issues with the car and disclosed the accidents and frame damage. It was shocking to hear that the car was auctioned, repaired and sold to me. I believe the car is not safe to drive and also way overpriced by the dealership after the accidents and frame damage. The very next day my tire got punctured as they use bad parts. I called up the dealership to let them know about my issues and concerns and the manager was very disrespectful and insulting.He was behaving very childish and told me there is nothing he can do about my situation. The dealership lied and cheated me. The so called “Manager” AKA fraudster Chris called the police on a customer for going back with issues regarding a car purchase. Which honest salesman will do that to a customer?

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 11, 2017

    Very knowledgeable staff and they make car buying process enjoyable thank yoy Arsen and Chris i will come back for my next car

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    December 1, 2017

    Don't have much to say since the communication was so poor. I had questions, so I called and emailed several times. I never got a response to my emails.... I got someone on the phone and was told that they would call back but never did, twice.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 17, 2017

    Very honest friendly service. Chris and Mike most friendliest salesman I have ever met. Very knowledgeable and honest. Excellent service and very nice.... Better then any dealership I have ever been too!!!! Definitely recommend this business to anyone needing a good used car or body work!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?