Stone Mountain Toyota Scion Hours
Stone Mountain Toyota is a new and used Toyota dealership in Lilburn, GA, that provides competitive price tags and pract
ical special offers, a high level of customer service, and knowledgeable sales associates. Visit our convenient location near Atlanta and Sandy Springs for a personal introduction to any of our new Toyota models or visit our user-friendly website to discover more about the new Toyota Tacoma!
"We go above and beyond to provide you with everything needed for finding the right vehicle!"
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Non-existent customer service is their biggest problem and it shows having little to no stars in every review app, social media, and website possible.... I purchased a car online, bought certified, and had very limited time to get the purchase done. They made me wait 4 days before I got figures only to rush them on a Friday evening an hour before my bank closed so I had to rush in a stressful manner because the weekend was my only chance to purchase. I drove 2 1/2 hours to the dealership and the vehicle wasn’t ready yet, more scratches than in the pictures, and the paperwork wasn’t ready yet like I asked so it took over 2 hours to get done. I bought the car certified and the car only had one key and they refused to pay for another at time of purchase (although its certified). I only got a few hundred off the car and didn’t beat them up on negotiations. I told them I’m walking and they said they would get another key and put it on paper. I’ve yet to hear from the salesperson on that, local dealer can’t get a hold of anyone to get the key, I’ve spent $100 getting a vibration fixed on the car in just 4 days, no one said, emailed, texted or called to say thank you or cared that I was there and didn’t even fill the tank after that experience to send me 2 1/2 hours back home and pay for my own gas. This isn’t how business. I do not recommend this to anyone.
It was a clean and nice dealership. However, the car I was looking at was too highly priced and even though I showed them other cars from other dealers... with way lower prices, they wouldn’t negotiate. It was a waste of my time.
I arrived at Stone Mountain Toyota for an appointment to service my vehicle for a factory recall, and was asked to return the following week without any... advance notification. While all of the other service coordinators were unwilling to help or find the manager to assist, Chris Terrell went above and beyond to honor my appointment as initially promised and also arranged for a rental car. I would be unsure about recommending this dealership save for direct service from Chris.
Thank you for your business and we appreciate you as a customer and will pass your feedback to Chris Terrell.
Spent 2 days selecting 2 cars to purchase. The sales manager presented pricing for the first car that went from $14.5k to over $19k with bogus fees etc.... Came down to $17k finally but we just felt ripped off. We went down 78 to another dealership and bought the same cars quickly for much less and no tricks. STAY AWAY FROM THESE PEOPLE
This dealer is as dishonest as it gets. If I had a dime for every lie I was told by the sales manager I could buy a Bentley. These people have zero integrity... please beware!!
Do not waste your time with this car dealer. They put a low ball price online to lure you to dealership. Then add crazy reconditioning fee and protection... pkg to invoice
Don't wast your time with this company, I can't get a straight answer about about a car I wanted info on. All I'm referred to is a sales... rep so they can try and sale something else to me, Very much scam
Do not waste your time!! We drove 3 hours to purchase a car we saw online. Prior to making the trip, the salesperson was asked if the car had been in any... accidents or had any dents or scratches - to which the salesperson responded "No" the car is in great condition. As soon as we saw the car, we noticed a very visible dent in the passenger door and scratches on the back passenger door! It was obvious the car had been in an accident. I asked the salesperson why did he lie and completely waste my time taking off work and driving 3 hours. No response. And the car had an overwhelming smell of smoke, and it wasn't cigarette smoke!! I expected more from a licensed Toyota dealership!! I know dealerships are in the business to sell cars, but have some integrity especially when customers are driving from out of state!!
I've never been given so much of a runaround even when comparing the shopping experience to seedy used car lots. I expected more from a legitimate Toyota... dealership. I was greeted by one sales person, then handed off 3 separate times when trying to get them to give me their best a price on a used Tacoma I was interested in purchasing. All I wanted was a number, which they wouldn't provide. When I asked for my license so I could leave, they dragged their feet and took 15 minutes to retrieve it.
Nice salesperson, was quick to provide photos of automobile. I had made a decision to purchase the car. Made an offer within a few hundred dollars of... asking price and offered to provide a deposit over phone. I was a four hour drive to dealership. Was told Stone Mountain Toyota's policy was not to take deposits to HOLD cars. So, I told salesperson that I was on my way and updated salesperson during trip. Within 25 minutes of dealership I received a call that auto was sold. I knew the model very well! I was a real buyer that did not need to drive car to see if I was interested. I have experience purchasing over internet before. Stone Mountain Toyota does not do internet SALES. I do not know why they have an internet Sales Manager, they just do internet advertising. If you are close to dealership they might be great to work with. If you are any distance from dealership do not make the trip.
We apologize for this experience. It is not Stone Mountain Toyota's policy to hold vehicles. We apologize about the confusion and would love to spea...k about this when you have a chance, please contact Colin Sherrer at 770-736-0030 or firstname.lastname@example.org.