Toyota of Massapequa

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Toyota of Massapequa Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2017

Founded in 1972, the New York Auto Giant has extended its tremendous service and exceptional vehicles to Massapequa. Toyota of Massapequa utlizes the necessities of our customers with individualized attention from the moment you walk into our showroom to the second you drive off in your new vehicle.

...



Easily protect your vehicle while increasing individual style and enhancing performance. Commute with the ease of knowing that your vehicle is maintained by factory trained technicians that utilize Toyota OEM parts. These Toyota Genuine Accessories will increase the perfected personality of your vehicle.

"We want your experience to be memorable from the moment you step into the dealership."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.5 out of 5 3.5
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 1, 2018

    worst expirience, not honest stuff, took forever to get information. Will not recommend. Every single person was telling different information. Must... improve customer service. Waist 4 hours of my time.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very sorry to be reading this feedback, as we want nothing more than to provide the best possible service to all that we work with. We aim to b...e transparent and reliable throughout the process, and we hope to earn another opportunity to demonstrate that. If there is any way we can speak further about your experience, please reach out to Karan Motwani, General Sales Manager, at kmotwani@aagny.net.

  • 1.0 out of 5
    October 12, 2018

    Respect the customer. Value the customer's time. Don't make promises you can't keep. Pick up the phone. Answer a question. Hire professionals.... Live up to your promises. NEVER purchase here - have driven Toyotas my whole life and have NEVER dealt with such unprofessionalism. STAY AWAY!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very sorry to read this feedback, as we aim to provide the most reliable and transparent service to all of our great customers. If there is an...y way we can discuss your experience in greater detail and learn how we might be able to reach a solution, please reach out to Karan Motwani, General Sales Manager, at kmotwani@aagny.net. We hope to speak with you soon.

  • May 5, 2018

    Bought a brand new camry thanks to Jazmine Q, and the sales manager Karan. Couldnt be more happier with my car but also the whole process was great. Jazmine... was very informative of the car answered all my questions and also got numbers from her manager quick and fast made the whole car buying process hassle free. Definitely recommend massapequa toyota to anyone I know looking for a toyota.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review! We are thrilled to hear that you had a great experience working with our staff. We appreciate your compliments and will be s...ure to pass them along. Thank you for your business. We hope for the chance to work with you again in the future.

  • 1.0 out of 5
    August 12, 2018

    The only good thing I can say about this place is that they pissed me off so much during negotiations, that I decided NOT to drive my car off the lot the... same night I purchased. This has save me because now I have a fighting chance of getting my money back in what turned out to be a MASSIVE MASSIVE SCAM. They added literally thousands of dollars on my car purchase, going from what was quoted as an $8,000 car, to a total investment of over $16,000. Please stay the heck away from here.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    My name is Karan Motwani and I am the General Sales Manager here at Toyota of Massapequa. I'm sorry to hear about your experience. I'd like ...to discuss matters with you further. Please feel free to give me a call during normal business hours at 516.217.1400. I hope to hear from you soon.

  • 1.0 out of 5
    July 30, 2018

    We worked with a salesperson and a couple of the managers on a leasing agreement for a brand new Toyota. They were great. However, when it came to signing... the papers, with my checkbook already in hand, the big boss, Marc, approached us. He was rude, condescending, and insulting. He said he could not meet the terms of our agreement. We explained that the offer was made by the dealership in person few days prior, and again this morning over the phone, and that's why we came in. He said, in a very harsh tone, as if speaking to children, that we should have taken the deal when it was first offered to us and that it was now off the table. We were stunned. How could someone in a leadership position treat customers this way? We walked out of the dealership, sat in our car and wondered what just happened here. We expected to drive out in a brand new car and instead we were belittled and disrespected. They are dishonest. They make offers, which they don’t honor, and on top of that they insult you.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry to be receiving this feedback, and for any frustrations you endured while working with us. We never want any customer to feel disrespecte...d in any way, and would like to speak with you further to learn how you believe we might be able to make this right. Please reach out to Karan Motwani, General Sales Manager, at 516.217.1400 at your earliest convenience if this is at all possible.

  • 1.0 out of 5
    July 8, 2018

    So I call to see if a used vehicle is available on lot for viewing , they tell me yes come in and I can have you test drive the vehicle. I drive 2 hours... with my whole family to buy the car to my surprise they just sent it out 2 hours ago right after I got off the phone with the representative. He brought keys to another vehicle that I might be interested in but my answer was no if they were honest and sent me the link I would of seen the vehicle but the classic bait and switch. And if you get upset for driving 2 hours away the representative will give you more attitude and tell you that he didn’t tell you it was here and that he isn’t lying. I can’t speak for the new inventory but used don’t travel far to see the vehicle they will be dishonest to you over the phone

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Louie, my name is Karan Motwani and I am the General Sales Manager here at Toyota of Massapequa. I'm sorry to hear you weren't satisfied wit...h your experience. I'd like to discuss matters with you further, and I hope you'll give me a call during normal business hours at 516.217.1400. Thank you.

  • 5.0 out of 5
    May 7, 2018

    Very nice and knowledgeable salesmen. I was pushed around and ignored at 4 other dealerships and about to give up when a friend recommend Toyota of Massapequa.... They didn't talk down to me at all and they were very sympathetic about my budget and credit situation. I had $1500 to put down and needed to be under $300 per month. The salesman,Ali explained to me how a RAV4 would be to much money to achieve that payment. He showed me a Nissan rouge and everything worked out perfectly!!!! They got me approved and my payment was less than I expected. They also gave me 1 year of free maintenance free of charge. I will recommend all of my family and friends.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to have been able to work something out with you, Janet! Thank you for your business and your kind recommendation. We hope to continue wo...rking with you in the future.

  • 1.0 out of 5
    April 23, 2018

    Buyer beware!! Absolutely horrible customer service. I can't speak to the ownership but Ali in sales should be avoided at all costs. Apparently a contract... and handshake mean nothing here. I would expect that they will find a way to get you to spend significantly more than you agree to or to not honor prices that they advertise. I visited the dealership looking for a Toyota Sequoia that they had advertised as Certified. I confirmed that it was CPO from their own website, discussion over the phone and Carfax. After a pleasant test drive, we started discussing price. They claimed it wasn't actually certified "but we can help out with a warranty for $1995". OK, so off to a bad start. I still wanted the car so on Saturday 4/21 after receiving a ridiculous amount of pressure from Ali the salesman and Mike his boss I put a deposit on the vehicle to hold it. 4/22 is a Sunday. Monday 4/23 I take the day off of work to finalize the deal. I call, no response and leave a message for the salesman that I'm ready to pick up the car. He is clearly avoiding me.... I drive to the dealership and to my surprise (or should I say I wasn't surprised at all) the car has been sold. I work in sales and have my entire life and have never had the displeasure of working with such an unprofessional staff.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, Joe. We are sorry to read about your frustrating recent experience working with us. We take customer satisfaction very seriously, and clearly fell... short in your case. We would like to discuss this with you further so we can learn more about your experience and make the appropriate adjustments to ensure that this does not happen again. Please reach out to Karan Motwani, General Sales Manager, at kmotwani@aagny.net if this is something you might be comfortable doing. We hope to hear from you soon.

  • 5.0 out of 5
    February 16, 2018

    Outstanding and knowledgeable customer service. Dealing with the advisor and especially with Sales Manager Rob Amendola was a real pleasure, no pressure... and helped me get the vehicle I wanted, 2018 Camry, at a very good price. I did shop on line and with other dealers before I went to Toyota of Massapequa and cannot believe how well I was treated and the deal I received.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 14, 2018

    Massapequa Toyota went out of their way to provide me with the exact vehicle I was looking for within days of visiting them. They honestly wanted to give... me the best price possible. They were very friendly and professional. They are the best dealership I have ever been to!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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