McKenna Volkswagen

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
40 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    March 7, 2020

    Great Sales representation. Comforting establishment. I felt important and very well heard during the process. There was never a moment when the employees... pushed the sale upon me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Paul, Thank you for sharing your recent positive experience with us here at McKenna VW Surf City. We are pleased to hear that you felt important..., heard and comfortable when shopping for a used vehicle with us. Thank you for choosing us, and we are here for you anytime you need. Enjoy every mile ahead!

  • 1.0 out of 5
    February 20, 2020

    Don’t buy from McKenna dealerships They Sucks.. don’t buy . Sales people lies misleading. sales rep fiancé manager should be arrested for stealing from... there customers.. better business bureau needs to check out there contacts. I just bought a brand new car a Fletcher Jone.. amazing experience

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Dona, our management team would like to connect with you to learn more about your experience with us here at McKenna Volkswagen. Do you mind ple...ase sending us an email directly? We sincerely look forward to hearing from you, and doing everything in our power to turn your experience around even though you already bought a new vehicle. Thanks in advance! customerservice@mckennacars.com

  • 1.0 out of 5
    October 22, 2019

    My pregnant girl uber there today around 7pm Cause she been told that the 2019 tiguan SE white and black interior is there but its not so they lie about... that and they tryna sell her the black one instead.. so me and my girl where so disappointed. They didn’t even offer to give her a ride home and btw her due date is on the 26 of oct. they didn’t even offer to give her a ride home and she’s with my 6yrs old son..this is the worst dealership ever..

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Albert, We are displeased to hear about your recent experience with us here at McKenna VW Surf City. We are sorry to hear that you felt you wast...ed your time and money. If you could please contact our customer service management team directly about this, we would like to do all that we can to help turn your expertise around, and give you the time and attention you deserve. We look forward to hearing from you! customerservice@mckennacars.com

  • 1.0 out of 5
    November 8, 2018

    Let me start by saying, I don't write reviews (I just like to read them). Mckenna has been so incredibly horrible to deal with that I feel inclined to... share so that others don't have the same experience as myself. I leased a Jetta from McKenna Cerritos from 2015-2018. I decided to buy a new car in Aug. 2018 from the dealership because I didn't have any issues in the past. When I purchased the car four months ago in August, part of the deal was they would pay VW the outstanding balance of my car totaling under $300. No problem, right? Absolutely wrong. My family and I have spent the past four months trying to get Mckenna to pay with no results. I continue to get past due notices from VW and I continue to demand that it be handled. My credit score might be hit because of Mckenna's inability to follow through. We tried to deal directly with Joe Serpico, the general manager. I have made multiple calls to his office, where the receptionist said, "I can see him on the phone, I'll have him call you back". When he legitimately ignored us for another week (we sent about 4 emails with no response), he then later told us he was "on vacation". I wouldn't recommend this dealership to anyone who expects follow through. It was even written in the contract! Just beware. Would hate for the same thing to happen to you.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Kaitlin, this review looks like it's for VW Cerritos while this is the VW Huntington Beach page on Cars.com. Do you mind sending us an email dir...ectly so we can connect about this experience never the less? Thanks in advance! customerservice@mckennacars.com

  • 1.0 out of 5
    October 24, 2018

    I can’t belive in this day and age individuals can be so irresponsible and still stay in business. David the sakes manager and Marco were responsive only... through the leasing process. I have made several calls to either of them regarding the vehicle . They have not responded nor directed me to the right individual. They are the worse

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Kami, Do you mind sending us an email directly at customerservice@mckennacars.com? We sincerely look forward to hearing from you!

  • 5.0 out of 5
    March 27, 2018

    The dealership and the salesman, Chris, were great and made buying my car very enjoyable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 24, 2018

    Danny and Romy were great to work with. Really worked with me and helped me out!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 22, 2018

    My son and daughter in law brought my car in for the 10k oil change, while I was babysitting my grandson :D Carlos ran a diag. test b4 they left and told... them it looks like the battery was recalled and needs to be replaced at no charge. They also picked up the car and it was washed inside and out with great detail to the inside windows and vacuumed and my daughter in law was so impressed, she told me how wonderful they are there and she cant wait to get her next car there! :D I know why this is my 3rd car from McKenna in HB but it's great to hear that my kids see the exceptional customer service as well! :D

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 19, 2018

    This is actually my second time buying a car from this dealership. The first time was almost 12 years ago. I have to say this time was a better experience.... I felt really taken care of while working with Olivia, and Lori too. The finance ladies were also very nice. Tina Marie explained everything about the car on the day I picked it up - which was quite helpful!. I have no complaints! I very much appreciated the friendliness and sincerity that was extended to me throughout the buying process. Olivia is very down-to-earth and patient. I trusted her honest opinion, which ultimately led me to purchase my car (which I love!)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 13, 2018

    Our family has had 5 cars from here They are exceptional

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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