At Carvana, we sell cars, but we're not car salespeople. Instead, we offer a seamless online car buying for customers fr
om A-to-Z, enabling them to complete purchases in as little as 11 minutes without stepping foot inside a dealership. From acquiring, inspecting, and certifying high quality cars, to providing 360-degree high-res photography of the vehicle,to generating real-time financing, to offering customers the option to have cars delivered to their driveway as soon as the next day or pick-up from one of our state-of-the-art Car Vending Machines all with a 7-day Money Back Guarantee, it's our mission to redefine the car buying status quo
"The New Way To Buy A Car"
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Awesome experience with Carvana! lan Lindsay was very helpful and everything went smoothly. I've also purchased a car with Carvana as well and it's great!... I would highly recommend anyone to sell/buy with Carvana instead of dealers !
Like the majority of the population, we hate dealing with dealers. We bought a vehicle several months ago from Carvana and had a great experience. This... time we traded one in. Same great experience. It was quick, the Carvana employee was wonderful, and I really like my new car. I tell all my friends about Carvana.
I had a very good experience with Carvana. I found the exact vehicle I was looking for with no compromise and I felt it was a fair price based on several... research factors. Customer service and follow up was very good. The delivery experience was excellent. Even the warranty company was easy to work with, as I had a concern about the condition of the brakes. They set me up with a brand new set of rotors and brakes and the mechanic of my choice at zero cost. So my experience was excellent. And that was all within the first 5 days. They even left a gift bag in the car full of goodies because my birthday was coming up. Very thoughtful touches. I'd certainly recommend Carvana.
Let me say first off that Carvana's customer service experience is second to none. Their representatives are very well trained, very positive, can-do folks... who will try to help you solve problems. At every step of the way, I felt like they had my back. It was also easy to understand them as it appears they hire representatives within the U.S. (I have a hard time hearing so this is a big deal to me). We purchased our first car from Carvana a few weeks ago. During the inspection, we noticed one of the headlights was fogged but Carvana said they would pay to fix it. The car was manual shift so we knew it would be a risk to give our daughter but felt comfortable with the 7-day return policy. Car given to daughter on Christmas and learned that manual shift wouldn't work. I called Carvana the next day and they were on it to help us find another vehicle, no questions asked. The new vehicle we wanted became unavailable but the representative kept helping me out to find another vehicle. After about 40 minutes, checked the vehicle availability again and somebody had let the sale go: we were able to snag the vehicle. Wahoo! The vehicle was delivered within a week. As we inspected the new vehicle, we realized the hood couldn't pop open because the release was broken. We allowed the advocate to leave the car with us and we would get the hood fixed through Carvana's warranty program (I made sure we'd be off hook for any $ before letting them release car to us by getting it in writing). The next day, I took car to local Mini Dealership and they fixed the hood through Carvana's warranty program. No problems there. I then took the car to my mechanic to have an allover inspection. My mechanic found some rust (to be expected, came from Virginia: salt on roads, etc.), some numbered parts which was indicative of junkyard parts, also thought maybe in a minor accident (not on Carfax report) due to some repainting; and majorly, saw coolant all over bottom of engine. I took the car back to the dealer next day and they did verify there was a leak in the thermostat housing unit and fixed once again via Carvana's warranty program. Both of these fixes were approved quickly and satisfactorily but at the expense of my time and inconvenience. All this to say: I wonder if Carvana actually performed a 150-point check on the vehicle that had an inoperable hood and a major leak in the engine. My suggestion to all buyers: have your mechanic look at your vehicle as soon as possible within the 7-day return window.
Everything went as was stated beforehand. The representative was friendly and knowledgeable, and actually met us at the door. paperwork & check ready when... we arrived
This is the best experience I've ever had purchasing a vehicle online. The customer service was beyond excellent. I spoke over the phone with several people... and every each one of them delivered a spectacular support. They were absolutely fantastic explaining every single question that I had. My car arrived and the lady who was delivering was fantastic. Very nice and polite. The car came with full tank and was clean like a brand new one. I definitely recommend Carvana ! Do not wonder just go with it.
Worked with Alison and she was fantastic! She was very prompt in her communication and did a great job explaining the process. The offer for the vehicle... was very fair and the pick up process could not have been any faster or easier. The driver showed up at my house at the appointment time I chose and within 5 minutes had my check for the full agreed upon amount.
I have to say, this was the very best experience buying a vehicle I've ever had! James from Scranton Carvana went above and beyond to explain everything... to us. He brought the car and included a gift basket as a welcome present! He has checked in several times and wrote us a thank you card. You couldn't get better service! Thanks James!!
I did not expect it to be this easy ever. Simple. Efficient. Effective. In a word I am Happy!!! 25mins online then 35 min to get the car and done. It was... the easiest time and made car buying fun! I got an amazing car at a great price and just very happy about the experience overall. I don't think I will buy from dealerships or CarMax again. CARVANA THANK YOU!!!!
Fast! Easy! Friendly! & Reliable! No issues with my vehicle. Would recommend to anyone looking to buy a car! Definitely my go to in the future!