Alderman Automotive is a family owned and operated dealership with over 100 combined years of experience in providing metro Indianapolis the same quality of service that residents have come to expect from the two generations of Alderman's before us.
We are honored to have to opportunity to become a third-generation dealer and look forward to re-establishing the Alderman name within the community. We thank you for the opportunity to earn your business!
"Free CARFAX, Warranty Included with Purchase"
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Bought a 2012 Ford Focus with 70,000 miles that I got to drive a little over 8,000 miles and the transmission failed. Called the dealership multiple times... to speak with someone about the situation and they repeatedly said someone would call back, but I never once got a call. So I went in to speak with them and my conversation lasted a maximum of 5 minutes before they told me they were done talking about it. A previous employee told me that they like to put problems on the back burner and act like things will brush over if they continue to ignore you. Would HIGHLY recommend staying away from this dealership. The highest people in the building (Robbie, John and Travis) disregarded me multiple times and could have cared less they sold me a car that died on me in less than 9,000 miles. Stay away!
Austin, Thank you for your feedback. We hate to hear of your negative experience, and for that we are so very sorry. I am regretful that you are h...aving issues with your vehicle and can sympathize with the added cost of having your vehicle repaired. Records show that you purchased your vehicle from us in June of 2018, over a year prior to this review date. During that one year period, Alderman, unfortunately, cannot be responsible for any issues that arise while in your ownership. Vehicles are mechanical, and from time to time, as I'm sure you know, they need to be repaired for various reasons. I can honestly say that the one thing I am most proud of at this dealership is the condition and quality of the vehicles we sell. We go above and beyond to make sure our customers are getting their new vehicles in tip top shape. I can say with utmost confidence, that when you took delivery of your new vehicle, it was in a sound mechanical condition. As for your remarks regarding our customer service, I spoke with Robbie and he indicated that he indeed did call you back (verified via our phone log) to discuss your vehicle. Robbie explained that, during the purchase process, no extended warranty was bought for this particular car. Had a warranty been purchased, your vehicle would be covered and this unfortunate event would have not been an issue, even after a full year of driving. In your review, you mentioned the Alderman staff treating you with disrespect. I can assure you that is not the case, and if that is how you truly feel, I am deeply apologetic. When you arrived at the dealership, John agreed to have a conversation with you and brought you to his office to discuss your vehicle. It is my understanding that you were only asked to leave when you started to raise your voice in protest to his comments regarding your vehicle. We understand situations can be frustrating, but it is our policy to treat all of our customers with dignity and respect, regardless of the content of the conversation. We proudly abide by this policy each and every time, no matter how difficult the situation. Again, I apologize for your experience. We believe in second chances, and if you do as well, we would love to work with you again in the future and change your opinion on our dealership. I assure you, we are good for it!
We flew in from Minnesota to buy our Porsche 911 Carrera S from Jeff the General Sales Manager at Alderman Imports. Once there the car exceeded our high... expectations. Jeff promised that the car was worth the travel and it was just as he described and the photos online. Their business facility is beautiful with amazing attention to detail and that carries through to the cars they sell. Cheers to your continued success!
Alderman Luxury Imports was a truly an amazing car buying experience. The staff was incredibly busy with other customers when I first came in. Travis,... the owner, stopped what he was doing to assist me. He took customer service above and beyond and ensured I had a great experience with all my questions answered. After looking through several vehicles I landed on the one I was looking for. The staff worked with me on pricing and also added some additional options to the vehicle. Two weeks after I purchased the vehicle, the car began shaking when I braked at high speed. I called Travis and he took every effort to remediate the issue. He put me in another vehicle and got the issue resolved same day, free of cost. Honestly, this is a great company with solid employees that I will be gladly returning to in the future.
Zenah Cole made our car shopping experience so easy. He was kind and patient with us . We were buying a used car and he Treated us like GOLD! Thank... you Zenah!
I started looking for an Audi A8 L 4.0 T about three months ago. I narrowed my choices down to 15 cars nationwide and began to work on trying to close... a deal on several. I had a deal done in Dallas, Texas and asked if there was a second key, second set of car mats, and if all of the warranty recalls had been taken care of. Boy, did I get the runaround. I called Nick back and he patiently walked me back through the deal that I previously had on the table with him. I'm really embarrassed that I tried to just simply beat Alderman's price. The buying experience of luxury cars should be enjoyed and I really enjoyed the process. They were fair, competitively priced nationally, and I believe they have high quality cars.
Great dealership with clean preowned luxury cars. I was in and out of there with a new Mercedes in less than an hour. No pressure sales people and a streamlined... finance process.
We had the BEST experience at Alderman! The selection of quality vehicles was leagues above other local dealerships we'd been to. The customer service... was incredibly helpful and patient as we decided on my dream car. The price was right, the car was right and I couldn't have asked for a better car purchasing experience. Thanks for making us feel like part of the family!
Very Quick buying experience and follow up was made by my sales rep Zenah. Ill be back in the future to do business again. Thank you!
Great experience working with Alderman Luxury Imports. Easy as can be to buy a new car. Great location and very friendly dealership. Would recommend to... anyone needing a car
Awesome process! Excellent and honest service, would highly recommend! From the sales agent to the service to management, everyone was very accommodating.... Will look to buy from them in future.