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Very professional. The new car was in excellent condition as I received it. Finance department was very efficient.
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Got a second opinion that I didn't not need that repair.
Got a second opinion that I didn't not need that repair. I felt like I was lied to so they could make money.
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (434) 327-1141 so we can work towards a resolution. We look forward to hearing from you. Take care!
Went in trying to just make a reasonable deal happen and
Went in trying to just make a reasonable deal happen and instead had to hear the used car manager whine about how much they're "already losing on the car." Pulled out some trumped up invoice showing how much they paid for it in an attempt to appear transparent and honest. It's just tiresome having to go through the same thing every time I buy a car. .I will be amazed if, someday car dealers figure out a way to negotiate without lying. It's truly remarkable that deception is accepted as normal in that business. We ended up getting a fair deal, but the dog and pony show left a sour taste. It could have been so much cleaner and I could be writing a nice review right now.
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (901) 312-6191 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Timely, friendly and competent help on a Saturday
Timely, friendly and competent help on a Saturday afternoon. Problem got identified and fixed. My dog, who was with me when my car brokendown, was welcome in the guest lounge.
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always a pleasure doing business with Umansky.
Always a pleasure doing business with Umansky. They are remodeling but everything was very smooth.
Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
My car wasn’t washed , and I like a clean car-brought it
My car wasn’t washed , and I like a clean car-brought it out dirty!☹️
SMWALTER79, Thank you for taking the time to leave us a review! However, I hate to see that your experience wasn't a positive one. Unfortunately, as you probably noticed; we are undergoing a major renovation to be able to better serve our guests. During this time, we have had to suspend our Complimentary Service Wash service due to congestion. We are hoping in the Spring of 2023 we will be able to offer the complete extraordinary service that Umansky Subaru is known for. If there is anything outside of the car wash that we could have done differently, please do not hesitate to reach out. Thanks again for your time and your business. George Alphin Service Director 434-327-1141 email@example.com
Thanks so much for explaining why the car wasn’t washed!
Oil change and tire rotation was great.
Oil change and tire rotation was great. State inspection scheduled by internet didn’t work.
Hi Clifflove, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please reach out to us at (901) 312-6191 to speak to our manager directly.
Broken Cat converter after 5 years.
Broken Cat converter after 5 years. Hard to swallow. No evidence of the issue was presented. Pictures? Video?
Mr. Hepp, We appreciate you taking the time to leave us a review. I completely understand that having to replace an expensive part can be hard to digest. It is never easy for any of us. However, I do feel the need to be transparent in your review. During your visit on Nov 15th, you stated that your manifold was leaking and it needed repair for Virginia State Inspection, which we would assume meant you had the evidence needed. My apologies for that assumption. Anytime a guest needs to see something we are always more than happy to show them, but they do have to ask. I love the idea of pictures and video, and you will be happy to know that we are rolling out a new function in January that does just that. We are currently in the process of setting it up and verifying the functionality of the program. Once that is complete we will begin training the Technicians and the Advisors to ensure a smooth and easy transition when we begin using it. We look forward to being able to share that with you during your next visit. If you have any questions or concerns please do not hesitate to reach out! Thank you for your time and your business! George Alphin Service Director 434-327-1141 firstname.lastname@example.org
Thank you for responding. One point of clarification. I experienced no exhaust smell or exhaust noise to indicate a leak. So I was caught off guard that there would be any reason that the forester would fail inspection. I am also working with Subaru of America to ease the financial burden of this repair. A 2017 Subaru should not have a converter/manifold failure.
Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (434)327-1141 and we will do our best to make this better. We hope to hear from you soon.
Scheduled an appointment but service dept was not ready
Scheduled an appointment but service dept was not ready or attentive. Twice asked me for information I had provided at check-in. Bottom line, I had to wait 3-1/2 hours to replace a battery and pay for it despite a class-action suit filed for this service issue.
Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out at (901) 312-6191 and we will do our best to make this better. We hope to hear from you soon.
Took my car in for new tires and recall repair.
Took my car in for new tires and recall repair. Immediately after picking up the car it drives with vibration not present before and the average mpg went from 25 to 18. I drive a very regular and predictable highway commute. Brought the car back to have the tires and work checked- was told needs new brakes suddenly- was never mentioned in the previous inspection and the brakes were not old. They didn’t have the right ones in stock so took the car to another dealer. Plus I had lost faith in their work by then. Pretty sure the brakes or something was damaged during the tire replacement because this was such a drastic change in MPG from right before to right after they put on new tires. I would not trust this service center for any work. We now drive to Richmond for our Subaru service.
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (901) 312-6191 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.