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Unfair business practices. I financed a vehicle through Toyota and everything was fine the day I purchased. Two days later, I got a call asking for proof... of income for the $500 new grad rebate. I provided that proof. 9 days after the paperwork was signed, I got a call from the finance guy saying the financing was for 75 months but the new grad rebate was only good for up to 72 months so I would have to sign new paperwork and change my financing to 72 months. The only reason we had financing at 75 months was because he recommended it as it was the same interest rate as the 60 months we had planned to do. We had agreed on a price and monthly payment, signed the paperwork, they cashed my check for the deposit, and now they want to change the monthly payment amount due to their own mistake.
Purchased a Prius here in August 2019. Let me preface this review by stating that the sales department and salespeople were great. Low pressure and will... receive no backlash or accountability for any of the issues I have experience over the last 2 months. The finance department, headed by Mr. Sydney, shows a sheer lack of professionalism, business acumen, and customer oriented support that I have ever experienced when purchasing a vehicle. A concern arose from a drop in communication from the finance department and after multiple calls, emails, and texts (all documented for my records) received zero response. Finally got in touch with Mr. Sydney who has no concern for a customer complaint and blatantly ignores email requests, demands all communication go through his office in person, and brings ZERO resolve to a customer who spent close to $30k. After setting multiple deadlines for a resolve and providing snippets of documentation supporting my claim/concern, I was ignored, thus leaving me no choice but to voice my opinion on the practices conducted herein. This staff in finance needs a complete overhaul. Someone who considers themselves a "director" of any department should take a look in the mirror and realize who and what support his salary; his customers. Once the paperwork is signed, hope and pray that all goes well because after the sale support is non-existent. I won't say DON'T buy from here, because the salespeople need your business to support their families, but the back office should be ashamed of how a customer is treated, regardless of how much money is spent. If anyone would like to contact me, please reach out to the finance department and they can provide you my contact details and chain of communication that I have had over the past several months.
I bought my 2018 Toyota Tacoma TRD Pro from Umansky Toyota and it was, by far, the best car buying experience I have ever had with a dealership!! Forest,... Emily & Mike were an awesome team!! Not pushy at all & helped me buy the truck of my dreams!! Don’t buy from any other dealership!!
The new car buying process was smooth and well-handled. I did come in having done some homework, so maybe that helped. Still, I got a good price and no... run-around. The lot, though - don’t expect to just drive over and look. No real rhyme or reason to where the cars are; you’ll need a salesperson to direct you - which may be the point.
We Drove about 2 hours to look at a vehicle, after going through 3 different salespeople to locate it (because they did not know who had posted it for... sale or even which dealership had it) we drove the vehicle and told them it had some issues, but we were still interested in it,they said they would get it checked out and let us know what was wrong with it, we never heard back, so we called after waiting a week and was told they sold the vehicle, so I assume the vehicle was not fixed and someone else bought it not knowing!! Poor customer service!! Very unorganized!! Highly disappointed!!
I got my vehicle serviced at umansky and the service department was great to work with I would recommend them nice waiting room they have snacks