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We have purchased two vehicles from this dealership. The buying experience was so/so (finance guy was great though). What keeps us coming back, even though... we have moved an hour away, is the service department. Tim Beugher, in particular, makes the drive worth it. We will continue to purchase from this dealership just to continue our relationship with Tim and the service department.
Bad experience Was buying a car based on the internet special offer - the dealship did not honor the deal blaming a third party that handles their advertising
Vincent and Kyle were fantastic from start to finish. They were extremely knowledgeable, accommodating and honest throughout our entire process. Vincent... helped show us some Jeeps and Kyle helped us with the numbers and paperwork. We could not have a better experience. Highly recommended and will be coming back for any future vehicles!
I would highly suggest anyone that is car shopping to completely avoid this place. Purchasing our vehicle wasn’t the issue, Zia did okay with finding a... vehicle that we wanted but he was new so he wasn’t very informative and needed people to step in and assist him. We were looking for an SUV for a road trip from Virginia to Texas to my husbands next duty station and HAD to leave Virginia by December 5 (which we were transparent about from the beginning). We wanted a vehicle with a roof rack due to having a lot of luggage. We purchased a 2018 Jeep Renegade without a roof rack but was told it would be installed before we left for the day. It didn’t happen and was told we could come back the following Monday for it to be installed and it’d take two hours maximum to put on. We arrived on the 19th, dropped off our Jeep, and came back two hours later with it in the parking lot and no roof rack. After this we continued to get the run around, we were lied to, and given false promises to when it’d be done. They had our Jeep from Nov. 19-30. I was livid to come back for the fifth time on Nov. 30 to be told we could pick up at the end of the day and arrived to our Jeep still without a roof rack. The General Manager stepped in at this time and had it completed first thing December 1 and gave us a refund for the roof rack due to all the trouble we had with Umansky and their team. We were visiting Virginia for the past month between duty stations and Umansky wasted very valuable time from us, they lied to our face, never gave us a call back, and could never give us a transparent and honest answer to why it was taking so long. Go anywhere else in Charlottesville to purchase a vehicle!
From the sales rep, Mike, the finance manager, Dan, to the GM, I had the most rewarding experience purchasing my Jeep Cherokee. Didn’t feel any pressure... and answered all my questions. I look forward to continuing business with Umansky Jeep.
As always, service was first rate. Both of my Jeeps, 14 Grand Cherokee and 15 Cherokee were purchased here and all service is performed in an outstanding... manner.
This is the best service department ever. Everyone is very friendly and helpful. They know us and remember our name. Service is great and we depend on... them