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Hawk Ford of St. Charles

(2,982 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (630) 454-8033 (630) 454-8033
Used (630) 621-9288 (630) 621-9288
Service (630) 225-7025 (630) 225-7025

Reviews

(2,982 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hawk Ford of St. Charles from DealerRater.

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Super professional!

Super professional! Informative and very helpful! Definitely will be back if I ever need anything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

very pleased with sales & service and the recall where

very pleased with sales & service and the recall where the tech came to my house to fix transmission.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Working with Hawk Ford was really efficient and quick.

Working with Hawk Ford was really efficient and quick. Found exactly what I was looking for and got through the whole process easily.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

Jerry did a fine job attending to my car needs.

Jerry did a fine job attending to my car needs. Transportation home was also fine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

Very professional staff.

Very professional staff. I believe i received a fair value for my trade in purchasing truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

Andrew was helpful online but handed me off to someone

Andrew was helpful online but handed me off to someone else once I arrived at the dealership to pick up my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

Consumer response

I'm loving my Escape! Thank you for working this deal out with me from Michigan!

Nice and professional people work here.

Nice and professional people work here. I waited and they got my suv in and out quickly. Very polite too! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

The showed me what needed to be done and then offered me

The showed me what needed to be done and then offered me a ride to work or home. I decided to wait, but it did take a little longer than expected. But everyone was polite and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :) We try to make doing business with us as easy as possible because your time is valuable! We understand that, thanks again!

Good customer service & quick turn around time.

Good customer service & quick turn around time. Online scheduling for service was a nice bonus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)

Honest accurate answers to my service questions.

Honest accurate answers to my service questions. I was treated with respect. No pressure. I will come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :)