Banks Crossing Chrysler Dodge Jeep Ram

3.9 out of 5 3.9
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Sales
Service Closed

Banks Crossing Chrysler Dodge Jeep Ram Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

Here at Banks Crossing Chrysler Dodge Jeep Ram in Commerce, GA, serving Athens, Jefferson and Toccoa, we believe in personalized customer service. Our team will work to uncover your needs and meet them with stellar deals and top-notch vehicles. With our lineup of new and used Chrysler, Dodge, Jeep and Ram vehicles, we can help you find the perfect car, truck, or SUV to fit your lifestyle.

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Our dealership also offers economic assistance through our finance department and exceptional service through our Mopar service and parts department. We're with you through every step of the process making sure you are enjoying your car buying experience a

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
80 lifetime reviews. Includes reviews of Banks Crossing Chrysler Dodge Jeep Ram from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 3, 2019

    Went shopping for a truck with my son. They refused to show a truck in the Tradesman line, claiming they were not available. Tried to sell him a truck... at least 20k out of his price range. Would not accept Credit Karma score for negotiation purposes, then ran his credit several times which caused his score to drop drastically. They told him that they would back out other inquiries if he bought a truck from them. I used to have respect for this dealership, but no longer. They use highly unethical strong-arm tactics in order to try to force a sale and prevent you from shopping other dealerships. Complaint with BBB was filed and they refused to respond to it.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    August 3, 2019

    This dealership overall was pleasant and helped me get my dream car but when I got my call from the bank my payment was not what we agreed upon. When reaching... out to them about it I get a run around. They didn't have to be dishonest to make a sale. They try to get you with that smart pay. Also, I didn't receive paperwork til 2 weeks later and it has smart pay that I decided against.

    4.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 15, 2019

    When I came in I had no idea what to do, they helped me out and made great effort to find a deal and plan that fit my budget. A few hours later I left... with a brand new vehicle and a smile on my face

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2019

    5 Stars! Highly recommend this dealership to anyone looking for a new vehicle! Jason Manley was great to work with. Through all my previous car buying... experiences, I have to rate this one the best ever. I've never been in such a "no pressure" buying experience. The finance department is top notch and were very accommodating and easy to work with. If your looking for a no pressure experience without all the games you usually get at a dealership, Banks Crossing Chrysler Dodge Jeep RAM is the place to go! I drove 150 miles one way to do business with them, and I'm thankful I did! If I could give them more than 5 stars I would! Thanks again to Jason Manley and all the staff at Banks! It was a pleasure!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 25, 2019

    friendly sales guy but bought brand new ram 3500 and window sticker says one year XM radio and all I got was 3 months and even Chryslers web site says... 1 year with new vehicle and also our sales guy had to try his best to clean truck because it was really dirty and had moss growing on it from setting. I feel like the sales guy shouldn't of had to do that it was not his job and also had to stop at service station and put air in tires because they were really low

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    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2018

    I was looking to trade my 2015 Chrysler 200 Limited I had purchased from Mall of GA CDJR and when the car starting giving me a ton of mechanical issues,... I knew it was time to look into trading my car. I spent hundreds of dollars and a LOT of time working with the service advisors, managers and staff at the Mall of GA dealership and it was a headache to say the least. I was being thrown in a hundred different directions and felt like they cared about the issues I was facing. I purchased an extended warranty and GAP coverage with Mall of GA and they told me "my repairs we not covered" which was appalling since I spent money on this warranty. I felt like they just used me for money. I looked up different dealerships and was willing to drive any distance to make sure I got the best customer service and deal possible. I looked at Akins, Mall of GA, etc. When I arrived at Banks Crossing, I was greeted immediately by Chris Tullis. He was respectful and not pushy. He understood my wants and needs and he definitely delivered. He helped me pick the best 2019 Jeep Cherokee. Chris and Christian Egizio (Finance Manager) were such great help and made the process go from stressful to successful. I would 100 10/10 recommend this dealership and am so grateful for their commitment to great customer service and care.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 27, 2018

    When I walked out I knew they were crooked! The finance guy is saying a document is one thing but you realize later it was something else that added $2000... to your financed amount and he never mentions you???ve just purchased a $2000 service pkg which is worthless. But it increases your payment by $50 a month! I told him I didn???t want a service pkg because it doesn???t cover any service! Sales staff is nice but as a whole this dealer is not trustworthy.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2018

    So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another... dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 7, 2018

    They meet and surpassed all expectations. I would highly recommend this group of guys, Aaron and Chris, to any one in search of a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 5, 2018

    Was looking to replace my Toyota and get into a full size truck, looked within 300 miles. Was very impressed with how quick and polite Josh was with returning... my emails. He fought hard to get a deal done and we did. It was a great purchasing experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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