Reviews
Great Experience
James Reeves, our sales person, was very friendly and offered great service from our initial call to arrange a test drive to the end, as we drove our car off the lot. We were able to get a great deal on the car we specifically went to see. The car was immaculately clean and well serviced. I will definitely recommend to family and friends looking for an affordable automobile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We cannot thank you enough for your wonderful review of Fox Ann Arbor Hyundai and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Joe Pais | General Manager | jpais@foxmotors.com | 734-663-7770
Great service and dealership!
John Chapman was great to work with. He has incredible knowledge about Acura vehicles and made the whole buying process low stress. He had great follow-up and communication throughout the process and after I picked up the car! Worth driving from East Lansing to work with John.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jill, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that John was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Kind regards, Joe Pais | General Manager | jpais@foxmotors.com | 734-663-7770
Looking to buy a new car
Had to buy a new car and my wife was interested in the MDX. Sorry but I had no idea what an MDX was. Called Fox Acura and got a hold of John Chapman. He gave me a crash course on Acura and the MDX. Guess what, after talking to John, we set up an appointment to test drive. Two days after the test drive, we drove an MDX home. Only bought four new cars from a dealer in my life. Also bought two used cars from private individuals. The buying experience at Fox Acura with John Chapman was the best I have had. Probably might have been what tipped us over to buy the MDX over another vehicle my wife was considering.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best regards, Joe Pais | General Manager | jpais@foxmotors.com
GREAT service and nice people. Patient while my son was...
GREAT service and nice people. Patient while my son was late and during his long test drive. No going to see my manager shenanigans . Best new car purchase experience ever!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Ann Arbor Hyundai! If there is anything else we can do for you, please feel free to give us a call. Regards, Joe Pais | General Manager | jpais@foxmotors.com
Best dealership I've encountered in 40 years
Simply put... this is the best dealership I've ever encountered. Ryan and Alex are trustworthy, kind, patient, and both exhibited an incredibly high level of "expert-level" knowledge about sales and service. I am so grateful to have found Ryan, Alex, and Fox Hyundai Ann Arbor. BTW... the Santa Fe is awesome so far!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the nice review, Jack! We really appreciate this feedback and I'll be certain to share your compliments with Ryan, Alex, and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Joe Pais | General Manager | jpais@foxmotors.com
Hyundai Elantra GT
The salesperson, Michael Boyett, was knowledgeable and helpful. I appreciated that he listened carefully to what I wanted in a car, and did not use high-pressure sales tactics to influence my preferences. He and Terry Talbert made car-buying a pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Anthony. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Michael and Terry was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Kind regards, Joe Pais | General Manager | jpais@foxmotors.com
our salesman Lou was very easy to work with. We are so...
our salesman Lou was very easy to work with. We are so happy with how easy and painless the process was. We will certainly be coming back to Fox Motors for our next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Lou was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Regards, Joe Pais | General Manager | jpais@foxmotors.com
Wonderful Experience
I showed up for my appointment and was helped right away. I had a concern because a plastic part was hanging off my car that I noticed when walking out of work. The gentleman made sure that they would look at it. After my appointment was over he went through some repairs that he would recommend looking into for the next appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kassy, thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Thanks again, Jay Reaume | Executive Manager | Fox Ann Arbor | jreaume@foxmotors.com
Kind and comfortable dealership
First visit to a dealership for vehicle service. The staff were friendly and were able to wait comfortably with hot coffee in the break room during the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. We look forward to working with you again in the future. Best, Jay Reaume | Executive Manager | Fox Ann Arbor | jreaume@foxmotors.com
Best in the Business!
Everyone was just fantastic. Lou and Terry worked wonders getting me in the the Santa Fe I wanted and I'm very grateful. I'm a Fox Hyundai loyalist!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate your feedback, Kate. We love hearing from our customers and thank you for choosing Fox Ann Arbor Hyundai for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Kind regards, Andrew Serum, aserum@foxmotors.com