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City Motor Group

(117 reviews)
Visit City Motor Group
Sales hours: 9:30am to 6:00pm
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Sales
Monday 9:30am–7:00pm
Tuesday 9:30am–7:00pm
Wednesday 9:30am–7:00pm
Thursday 9:30am–7:00pm
Friday 9:30am–7:00pm
Saturday 9:30am–6:00pm
Sunday Closed
(855) 308-0191 (855) 308-0191

Reviews

(117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Do not go here!

Do not go here!!! They are a scam. They added over 5,000 in fees to the sale price. One of the charges is a Citi Motor Group Car extended warranty package costing 3,995 and its mandatory as well as a dealer prep fee of 1,295. I saw an X5 listed at 19,895 and with taxs and dealer fees it came out to 27,995!!! The manager of the place came out and gave me the spiel of why its important and when I said I'm not interested in the extended warranty, he said "have a nice day". These People are scammers!!! stay away!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
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Added charges from the price that was listed did not seem

Added charges from the price that was listed did not seem very helpful and rude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 4 found this review helpful. Did you?
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At first they we're very friendly and helpful.

At first they we're very friendly and helpful. But it's now been 2 months of me owning the car and I still don't have a license plate and they won't send me a temporary plate. I honestly wouldn't recommend this dealership and I will never be purchasing a car with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Unprofessional they want to run your credit without

Unprofessional they want to run your credit without consent im reporting this to the better business bureau there don't care about people they care about getting your credit. BUYER BE AWARE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

STAY AWAY FROM THIS PLACE!

STAY AWAY FROM THIS PLACE!! We drove 2.5hrs to look at a vehicle on the lot. Communication had been good prior to arriving. Took the car out for a test drive and then back to the office to look over pricing. It was listed at $20,990. The salesman came back with the finance sheet, after the tax title and reg there were 2 fees at the bottom for a total of $3,000 for the dealerships inspection of the vehicle and "preparation of the vehicle". I asked about this and was told all NJ dealerships charge this. I was told that on their website it says there will be preparation charges on top of the sale price, this varies with every vehicle I was told so you never no what the final price will be. After complaining about the added charges and getting no where we walked out. Essentially the LISTED SALE PRICE is not even close to the end result. I think they were hoping we drove 2.5hrs so we would take what we were given. Too bad the car was just what we were looking for but not for the scam deal they had going.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They took all my personal information.

They took all my personal information. Said i was approved. And they disappeared. Be careful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was a very easy process from the time I arrived to the

Was a very easy process from the time I arrived to the time I drove off the lot with the car I wanted. Very professional and personable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Called them and asked if we would be able to drive a car

Called them and asked if we would be able to drive a car off the lot today if we found one we liked. They were true to their woes. We went in today and drove out very happily with a car that meets our needs perfectly. Ziad and Ammar were kind, upfront and knowledgeable. Would definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had a great experience with City Motor Group.

We had a great experience with City Motor Group. They were courteous, knowledgeable, and very patient. I would definitely buy another car from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good and professional people.

Very good and professional people. Always asking how can they help me. I did receive good advice from them. Thanks guys. 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.