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Napleton Kia of Carmel

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Napleton Kia of Carmel Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

Today the Ed Napleton Family operates more than 75 franchises in six states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.

...



The Ed Napleton Auto Group acquired Kia of Fishers, Kia of Carmel, Hyundai of Carmel, Maserati of Indianapolis, and Alfa Romeo FIAT of Indianapolis on October 3, 2017. Ed Napleton Auto Group is committed to keeping every employee and increasing the community involvement and charitable efforts around the Indianapolis area. Kia of Fishers, Kia of Carmel, Hyundai of Carmel, Maserati of Indianapolis and Alfa Romeo FIAT of Indianapolis proudly continue to service the many cities in or near Marion, Hamilton, and Boones counties including: Indianapolis, Fishers, Carmel, Noblesville, Westfield, Meridan Hills, Lawrence, Zionsville and Anderson. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.

"Come Ring the Bell at Napleton Kia of Carmel!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
74 lifetime reviews. Includes reviews of Napleton Kia of Carmel from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 30, 2019

    Please note the prices listed are not real! They will add a few thousand to you bill so be ready! New car prices are fake and fraud! Wasted my time going... in to the lot.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. Please reach out us at (317) 251-1441 and we will work with you personally in rectifying the issues you experienced.

  • 5.0 out of 5
    May 16, 2019

    my experience with Kia of Carmel was to be what I expected. Jim the sales person made that experience even better. Very polite and understood my needs,... and my requests

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jayson, thanks for your great review, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our b...usiness! We hope to see you again in the future! Take care!

  • May 23, 2019

    Buying a new car is always, in my opinion, a stressful experience. Sales Consultant, Jim Greenberg, was an excellent support throughout the process. He... understood what I was looking for, as well as budget limitations. He went out of his way to make sure that I was satisfied with the purchase and took the time to seat down with me in my new vehicle to explain and teach me all the important features. Great service, Jim!!! Thanks again

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alessandra, we appreciate you choosing Napleton Kia of Carmel! Please let us know if you have any additional questions about your new vehicle and we w...ill be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 8, 2019

    Every one was very nice and professional. They were very patient with us and 4 little ones under 3.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Heather, thank you so much for your positive comments! We hope to be of service to you again in the future. Best wishes, Napleton Kia of Carmel

  • 2.0 out of 5
    January 3, 2019

    I am an 81 year old widower, seeking to replace a leased Honda CRV which was acquired three years ago for my late wife. We were paying $300 per month... for that lease, and I let it be known to all Napleton staff that I wanted to keep my new lease payments to around $350 per month. I also indicated that I would be willing to put $1000 down on a new lease. As you can see from my evaluation, my reaction to this transaction was mixed, so I thought I would give a more complete explanation: First, the positive: 1. The assistant salesman, Dalton Puller, was focused and helpful. He listened to me when I itemized my preferences; and attempted to respond with the product offerings he had available. Further, he was attentive to my reactions (positive and negative) to the Optima I was allowed to drive, which prompted him to show me the Cadenza since it had all of the features (and many more) I said were important. 2. The Cadenza seems to be a fine vehicle. It definitely falls in the “luxury” category, and will likely serve me well for the rest of my life. Then, the negative: 1. After driving the Cadenza and studying the price list, I immediately advised the salesman, David Lashbrook, that there was no way I was going to spend that much money; and that there was no way to get that car into a lease with my set parameters. Nonetheless, he wanted to give it a try. 2. Next on the scene was Sean McKane, the GM of Carmel Napleton. He and David kept after me to put down more money and extend the amount I was willing to pay per month. It was definitely high pressure, and very much unappreciated. 3. After several trips back and forth to the sales office and its computers (the time was now after 5:30 PM on a Friday evening), they convinced me to pay $2500 down and acquire a $415 per month 36 month lease. 4. Over the course of the afternoon, I mentioned to both Dalton and David that I had to have 12,000 miles per year since I only have one vehicle. Unannounced to me, the proposed lease was for 10,000 miles per year – definitely unacceptable and definitely impacting the lease payment. 5. I went in to the office of the financial manager with the understanding that I was going to sign a 36 month lease for a Kia Cadenza at $415 per month with $2500 down payment and 12,000 miles per year usage allowance. As we were signing the lease documents, I was advised that I only had 10,000 usage miles. If I wanted 12,000, the monthly payment would be $429 per month. I should have walked away, but I did not. 6. Then I was informed that I needed a platinum maintenance agreement – cost $29 per month. I was NOT advised that this was not required. If I had had the time to read the documents I was signing, I could have discovered this. Now my monthly payment is $458 per month – a mere $108 more per month than I originally pronounced, and with $1500 more down payment. My experience at Napleton of Carmel was overall not very pleasant. I feel like the victim of a slick “bait and switch” operation. If anyone asks me to recommend a Kia dealer, it will definitely not be Napleton of Carmel.

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    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Frank, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your ...visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (317) 251-1441. We look forward to hearing from you.

  • 5.0 out of 5
    November 27, 2018

    Jim Greenberg really took care of me & answered my questions. Manager Shane was so professional & courteous. Thank you Dion for making the numbers work... for me. I felt very relaxed & not like I was being tricked. This was the best car purchase I've ever had & I highly recommend this team to everyone wanting to be treated right!! Thanks all of you!!!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Here at Napleton Kia of Carmel, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

  • 4.0 out of 5
    October 9, 2018

    Car was too small and was not in the condition I would have liked. Received help in a timely manner and sales person was polite.

    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your recent visit with us, Linda! We work hard to provide each of our clients with the best automotive experience and wi...ll take your comments into consideration! We hope to see you again!

  • 5.0 out of 5
    September 4, 2018

    Stopped in to see Jim and Deon about purchasing a new car. I have less than stellar credit, but a respectable income. These guys were able to get me... in a new car without a problem. Both took the time to answer any questions I had. Awesome experience.... thanks guys!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Corey, we appreciate you choosing Napleton Kia of Carmel! Please let us know if you have any additional questions about your new vehicle and we will b...e more than happy to assist you!

  • 5.0 out of 5
    August 18, 2018

    They worked hard to get me approved for a car that fits me and is in my target price. Would definitely refer others who are looking for a new car. It... was a pretty easy process too. Ernest took time to listen to what my needs are so not to put me into something that didn't fit.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you choosing Napleton Kia of Carmel! Please let us know if you have any additional questions about your new vehicle and we will be more ...than happy to assist you! Thanks again for the recommendation, and have an amazing day!

  • 5.0 out of 5
    August 13, 2018

    I went in and bought an Optima SX Turbo. First new car purchase in quite a few years. My salesman Ernest Clark did a fantastic job at getting me the right... car. Xavier Cortez in financing make the paperwork very easy and they treated me like family on top of giving me a great deal! Thanks also to Brian Webb for his help as well. They work as a team and treat you like family!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found Ernest and our staff to be so supportive during your experience here at Napleton Kia of Carmel. Feel free to reach out to us if ...you need anything. Have a wonderful day!

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