Orr Nissan Hot Springs

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 23, 2019

    I went in to see what I won on my black Friday flier and told them I just bought a new car a year ago I want to know what I won so I can leave I got told... I have to have them fill out this paper work for some reason I said again I ain't interested in a car they told me I can look at what I won till they fill out the papers total waist of my time and I drove 30 Miles for no reason screw this place the are xxx sales personal the car pusher to sell cars no matter what not right

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 4, 2019

    Customer service at the dealership is non existent. General manager literally hid out and refused my calls as well. He said he would remedy a situation... and just dodged us at every turn.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    December 28, 2018

    i recently bought a car from orr nissian and now wishing i didn't. We test drove the car and it had a vibration in the wheel and tire. before purchasing... this car i was promised that it would be fixed. i drove from NLR to Hot springs twice. the first time they said i needed to make an appointment which was not mentioned to me when i was talking to the salesman. The second time i went up there they said there is nothing they can do and they advised me to take it to a tire place. so i took it to Discount brake and tire and they said that the tires are needing to be replaced b/c the dealership failed to rotate them. so again i called the dealership and spoke with Joe and he said we will not fix it. keep in mind this is with the extended warranty. AND THIS PROBLEM WAS AN ISSUE BEFORE THE CAR WAS PURCHASED. and still they will not do anything to fix the problem. IF YOUR LOOKING TO BUY A CAR DO NOT COME HERE BECAUSE THEY ARE ALL ABOUT A QUICK SALE AND DON'T KEEP THE PROMISES THEY MAKE. OVERALL I WILL NEVER BUY ANOTHER CAR FROM THEM OR REFER ANYONE ELSE TO THEM. POOR POOR POOR SERVICE.....

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 11, 2018

    After being told nothing was wrong with the car, checked out top to bottom. We get home to find oil leaks, new RTV sealing oil pan with no gaskets. This... is going to cost us to get repaired. Beware!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good morning! I would like to gather some additional information regarding your review. Please email me your name and contact information to haleys@na...tionalparkauto.com so we can address your concerns. We will be in touch as soon as we get this information. Thank you! Haley Sasnette, Internet Manager

  • 5.0 out of 5
    May 8, 2018

    I have just recently bought a used vechile from Orr Nissan of Hot Springs and unfortunately the vechile had undetected problems on the way home but Brian... was able to help me get the vechile back to Orr Nissan and handled the cancellation of the contract promptly. Haley Sasnette has been the go to person from start to finish! She fast responsive and a go get'er! Answered all my questions and if didn't know she would find out the answer for me quickly! She is an awesome person and Orr Nissan is very blessed to her Haley Sasnette on their staff! She needs a raise!!! :)

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kong, Thank you so much for your review! We are thankful we were able to get everything sorted out for you, and apologize for any inconveince on your... end. We will definitely be on the look-out for a similar Mercedez, and will let you know if something comes available. Thank you for the wonderful compliments, it means a lot! I look forward to working with you again! Sincerely, Haley Sasnette, Internet Manager

  • 5.0 out of 5
    May 3, 2018

    The service team at Orr Nissan is kind and helpful! I needed lug nuts replaced. Colt and Gegit helped me get that done quickly on Tuesday.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Betsy, Thank you so much for posting a review of our service department. Colt and Gegit are great employees and we are happy to hear you think so, to...o! We appreciate your business and look forward to serving you in the future. Thank you again! Haley Sasnette, Internet Manager

  • 5.0 out of 5
    May 3, 2018

    If you're like me, you dread car shopping! My experience at this dealership was wonderful, and I will never buy anywhere else. My salesman was great and... one of the managers Stuart made everything so easy. There was no back and forth over the price of the car and they even let me come back to get the car washed because I was in a hurry the day I bought. Thank you for the great service! I will be back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jody, Thank you for taking the time to submit a review on your experience at Orr Nissan. We appreciate it! We are happy to hear you had a great exper...ience, and we look forward to serving you in the future. Thank you for your business! Haley Sasnette, Internet Manager

  • 5.0 out of 5
    April 24, 2018

    Great service, and the sales staff was very helpful! I would definitely recommend them to my family and friends. My salesman was very knowledgeable too.... I love my new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, Thank you so much for taking the time to submit a review for Orr Nissan. We really appreciate your feedback. We hope you enjoy your new Altima..., and we look forward to serving you in the future! Thank you, Haley Sasnette-Internet Manager