[{"id":154247,"firstName":"Amber","lastName":"Maddox","titleText":"Service Advisor","emailTxt":"amaddox@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/80f774b1b928.jpg","drDealerId":227,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":154245,"firstName":"Tim","lastName":"Duff","titleText":"Service Advisor","emailTxt":"tduff@lithia.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/86659fdbeafd.jpg","drDealerId":227,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":406411,"firstName":"Scott","lastName":"Murphy","titleText":"Service Manager","emailTxt":"scott.murphy@lithia.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/38ff16e314a9.jpg","drDealerId":227,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":154243,"personPtyId":50195667,"firstName":"Frederick","lastName":"Carbone","titleText":"Senior Sales Consultant","shortBioText":"I have been a car guy all my life, My Profile picture is me and my 1955 Cadillac in downtown Spokane. I also have a 41 Packard, three Studebakers and a 1990 Mercedes SEC. In the past 3 years I have started to give my old cars to Charity. The 55 Caddy and the Packard were the first 2 to go. I retired from teaching Special Ed. in California and started my Mercedes career in 1990. Collecting cook books and cooking for my family are two of my favorite activities. I would love to exercise, but don't...I love to read but always fall asleep three pages in. 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As a kid, I grew up around classic cars and loved going to car shows with my dad. As long as it has an engine and four wheels, I'm a fan. My father has been selling Mercedes-Benz for almost 30 years, and I decided to try it out for myself. So far it's been fun, and I couldn't ask for a better mentor. In my free time, I still try to catch car shows. 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Mercedes Benz of Spokane

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Mercedes Benz of Spokane Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

10:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
81 lifetime reviews. Includes reviews of Mercedes Benz of Spokane from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 21, 2018

    Following service work by MB of spokane, my vehicle was given a complimentary wash which damaged paint on 6 body panels and professionally powder coated... wheels. SCOTT M, service manager, ignored numerous messages over the course of weeks until I phoned his superior. He acted as if we could come to a solution then continued ignoring my communications illustrating a lack of integrity and morals. I was more than reasonable, suggesting I would be happy with some free service work to make up for all the extra work they caused me by damaging my vehicle. I never asked for a free paint job or for them to have my wheels powder coated - I was super reasonable and courteous. It's truly a shame businesses and people act like this these days, it would be nice if they could take responsibility for their actions and act with sound ethics. If I were to spend top dollar a benz I'd HIGHLY SUGGEST MAKING A TRIP TO A DEALERSHIP THAT OPERATES WITH INTEGRITY. Shoot, go find one at a used car lot on Sprague, you're likely to find a dealer with comparable ethics and prices. On the bright side, I will say that WES in their service department was great to work with. However, he's a normal guy like me... a man capable of acting with humility and taking responsibility for his actions. Can the management learn to act like us?? Stay tuned to see if management takes responsibility for bothersome business ethics!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Scott Murphy

    Service Manager

    (4.2) 5 reviews

  • 2.0 out of 5
    August 1, 2018

    Hi I'm in the shop for failed part warranty exhaust service and warranty false collision prevention assist warnings and was told by Tim that I would have... a loaner vehicle as the repairs will take a day or two. I was not offered a loaner vehicle when I dropped off my car this morning. I am disappointed and I would have scheduled differently if I had been told that Spokane Mercedes changed their mind.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tim Duff

    Service Advisor

    (4.6) 17 reviews

  • 5.0 out of 5
    October 7, 2017

    Amber in the service department was very helpful in getting the issue with our car resolved. I would highly recommend Mercedes Benz of Spokane for their... service and products.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amber Maddox

    Service Advisor

    (5.0) 23 reviews

  • 5.0 out of 5
    September 21, 2017

    Absolutely excellent service, Scott in service department superb. They really want to provide you with the best service and care about their customers.... _____- ________ _________

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tim Duff

    Service Advisor

    (4.6) 17 reviews

    Scott Murphy

    Service Manager

    (4.2) 5 reviews

  • 5.0 out of 5
    August 27, 2017

    Always a good experience. I have always taken my car there for service. I am always happy with the work. I have no plans on going elsewhere

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amber Maddox

    Service Advisor

    (5.0) 23 reviews

    Tim Duff

    Service Advisor

    (4.6) 17 reviews

  • 1.0 out of 5
    July 29, 2017

    In the course of attempting to negotiate a deal on a 2017 C-Class AMG the dealer provided me with a quote. I submitted a counter offer and asked for a... timely response as I was shopping the deal and considering another vehicle. I received no response and subsequently bought the other vehicle. Based on this treatment, Dragan and Rick probably did me a favor...

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2017

    Ran Diagnostics to determine cause of Check Engine Light. Cost allowed me to get waver for License Plates. Total Cost to high to fix at this time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tim Duff

    Service Advisor

    (4.6) 17 reviews

    Scott Murphy

    Service Manager

    (4.2) 5 reviews

  • 5.0 out of 5
    July 19, 2017

    everyone very professional to deal with, timely friendly service, dealership is clean and organized, coffee is good and always ready, service is always... done faster than expected.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amber Maddox

    Service Advisor

    (5.0) 23 reviews

    Tim Duff

    Service Advisor

    (4.6) 17 reviews

    Scott Murphy

    Service Manager

    (4.2) 5 reviews

  • 5.0 out of 5
    July 14, 2017

    The staff at Mercedes-Benz of Spokane provided a relax low pressure atmosphere. Larry Brown (our sales associate) was courteous and very knowledgeable... about the product. The finance manager and dealer manager were very professional! Would highly recommend visiting dealership before you buy your next car.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 12, 2017

    Everything was great. Got a shuttle quickly and all my service needs were met. I like the early drop box. Works well for working people.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Amber Maddox

    Service Advisor

    (5.0) 23 reviews

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Mercedes Benz of Spokane

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