Reviews
Great customer service from this company ,I have never
Great customer service from this company ,I have never felt like just another customer I am always treated with dignity, kindness and more than anything else I have always known that that my best interest is always at the forefront of their decisions on my car,my only wish is that I could have them work for the State where I am employed, Thanks to everyone especially Spencer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mavis, thank you for sharing. Making you feel special is what we are striving for!
Needed to have a mandatory service just before an
Needed to have a mandatory service just before an unexpected trip. My service advisor Tom fit me right in. Got me back out on the road with some time to spare.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Mark. Tom is the best.
Everything went smoothly and with out any hassle.
Everything went smoothly and with out any hassle. Got a good agreement with financing. This is our family's 3rd car from here. The only issue was with the DMV issuing my Veterans plates, took 2 days. Big thanks to David Kenny.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for hanging in with us through the registration. Regular plates we can do in house but veterans ones we need to deal with the DMV. Thank you for your service!
Great service and communication.
Great service and communication. They accommodated me with a loaner. I could not be happier about my service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, David!
I USE TO DISLIKE COMING HERE FOR ANYTHING BUT MY GUY
I USE TO DISLIKE COMING HERE FOR ANYTHING BUT MY GUY SPENCER IN SERVICE CHANGED MY EXPERIENCE AND MADE IT WORTH ALL THE HEADACHES I HAD IN PAST. THANK YOU FOR EVERYTHING AND YOU WILL DEFINITELY SEE ME AGAIN
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love Spencer. See you soon and thank you!
Couldn't be happier with service I received!
Couldn't be happier with service I received! They went above and beyond to fix the problem with my Sprinter RV. Thank you! Happy Camper here!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ania, we love our camper community. Thanks for sharing your experience
Very happy with the sales process.
Very happy with the sales process. Sam and Brian took great care of me and got me in and out in the car I wanted for a great price. This was my third vehicle from MB Springfield and definitely not the last!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don, we are fortunate to have Mercedes-Benz veterans like Sam and Brian on the team. Enjoy #3, we'll see you for #4!
I couldn’t be happier with my recent purchase.
I couldn’t be happier with my recent purchase. Dave and Ricky were terrific! They are so welcoming and attentive, ensuring I felt comfortable during the process. The selection of vehicles was impressive, and I appreciated the knowledge of the team. Taking the car for a test drive sealed the deal; the performance and comfort level exceeded my expectations. The financing process was straightforward, and they worked with me to secure a great rate. Overall, my experience was outstanding. Thank you, Ricky, Dave, and Springfield Mercedes Team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle, your detailed note put a big smile on our faces. THANK YOU! Enjoy the new ride and stay in touch
I purchased my second vehicle from this dealership and it
I purchased my second vehicle from this dealership and it was another pleasant and seamless process. Dave Kenny was helpful a very accommodating on this purchase as well as my prior purchase. Great experience from start to finish!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dave is the best! Thank you for your acknowledgment!
Absolutely no negotiation on their listed price.
Absolutely no negotiation on their listed price. Provided data that does not support their higher price, Not worth dealing with, not sure how and why people would buy from them? They clearly don’t sell cars. They focus on their profit!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Mike, Thank you for your feedback. You are in fact correct: since all of our pre-owned vehicles are priced aggressively, our "wiggle room" is limited. Currently over 75% of our certified pre-owned inventory is classified as a "Good" or even "Great Deal" by cars.com. Most of our clients appreciate this transparency and the ability of getting a great car for a great price without have to haggle. Unfortunately the vehicle you were interested in since sold, but we will keep our eyes open for a similar car and be in touch you as soon as we find a match. Best, Peter