Good group of people that are always working hard to improve. Have some new people that are clearly very customer oriented. They also do detailing.
Have bought 6 vehicles from Friendship in Forest City and had those worked on several times. They are honest and reasonably priced. Can't imagine going... anywhere else.
My Jeep was in for service under warranty 42 days out of 53 days recently. The last month of that I received no call, update or anything for over 30 days.... I emailed the service manager advising I had heard nothing for a month and needed an update and was told I would hear something after lunch. A day later I again reached out to let them know I still had not heard anything. I was finally told it was ready to pickup two days later. At pick up I realized in 42 days they had performed a front end alignment, replaced two windshield washer pumps but failed to address several other issues on the list including item number two on my list which was the parking lights not being off in the “Off” position, which I showed the service advisor I had dropped the vehicle off with originally. I could also replicate all the other issues easily which they apparently could not in 42 days of having the Jeep. Lack of communication and lack of attention to detail is unacceptable and I would recommend looking elsewhere for your service needs. I would not use for sales based on this fact as well. Emailed to local owner and the Friendship Automotive Group President and neither bothered to acknowledge or reply to my email showing the email chain corroborating the lack of communication by their service department. I emailed on Dec. 7th and allowed 13 days for a reply prior to posting this review.