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I went to look at a car I saw they had on a online ad... the car was not there.. and I asked to look at some others.. I was lead into the office.. and... they would find something I might like.. then they came out and showed me what they had to "offer" I asked to look at the all of the choices.. they brought out a car that the salesman and the sales manager had no idea about did not even know how to pop the hood... then knew nothing about what they were trying to sell.. I politely refused.. and the salesman brought out the manager.. and tried again to let me see something else "they" had chosen for me.. did not even give a list and let me chose.. I will never refer.. nor go there again.
Dealership sold me a vehicle that should have never passed the CPO inspection. It rained within 20 hours of my purchased and it dripped and soiled the... interior and the transmission seemed to have hesitation problems. I was very upset and requested a full refund within 20 hours of initial purchase. Matt Cole and the finance department stated that they do not have a return policy and they would only fix the problem. Although I did not get my vehicle back for over three and a half weeks, the service department did a great job repairing my vehicle. I also wanted to mention that the finance manager rushing me on the last part of signing my contracts and not allowing me to have enough time to read all the details on the KAHU. Mr. Sancho never told me there were no refunds on non tangible items such as on the KAHU gps and pressured me into getting five years. The actual miles type in the contract was not accurate either. He went by the miles listed on Carfax rather than the actual miles on the vehicle that it currently had. The General manager and the finance director both denied the refund after several requests. They stated that they do not issue refunds on non tangible items. I ask if I could only get one year of service and give me a partial refund however they still said no. I also called KAHU and Ethos group for the theft protection product cancellation policy and the representatives stated they cannot cancel it and advise me to talk with the dealership. It was the up to the discretion of the dealership to issue any refund. I am very stressed out and regret doing business with Hill Country of Honda. This was my first time financing a vehicle and it was a negative experience. I should have done research before coming here. Take your time reading everything before signing. Don’t let the finance department pressure you into buying the KAHU service or any other unnecessary warranties.
Great service. Communication was outstanding with recommendations as well. Definitely satisfied with whole service. First time going to this location and... will return for future services.
Late one evening this week I made several email contacts with Hill Country Honda's internet sales dept to confirm that a car I was interested in was available,... they confirmed it was on the lot so I set up an appt for the next day to see a vehicle. This vehicle had been on their lot for 60 days according to their own records. When we got there I asked for the internet sales person we had received 3 or 4 emails from, the salesperson that greeted us said that the internet sales people did not work there (something I was never told via email) but they would assign a salesperson to help me. When this salesperson came out to help me he said, "I'm so sorry, that car was just sold an hour ago." I already suspected the deal was too good to be true and felt this was a classic bait and switch situation, so I left immediately and was quite frustrated. I waited to see if their ad had been taken down the next day. My suspicions were then confirmed---the ad was still on their website as well as several other websites, and my bet is that it will continue to be there for quite some time.
They’re nice and helpful at first . Once you go into financing they start overcharging you with mandatory fees, they also have hidden fees and take advantage... of buyers. Management does not care about customer needs. They just care about getting the sales. The employees and managers will back up each other even if the customer is right. Do not go here!
Don’t go, dishonest, do not honor information provided or respect your wishes. Do not trust them, trust your gut, leave! Trust yourself, do your homework,... don’t let them rush you that’s what they want.
Please read this if you are considering purchasing a car from HC Honda. My experience was pleasant for the most part. However there are a few things that... the salespeople quietly swept under the rug that I will warn you about. 1.) The window tint, tire replacement service, and security system are NOT free or otherwise “included” in the MSRP of the car. This is what they sell you on, once you get in the office with the finance manager you will see that the purchase price of the car has actually increased by over $1000 due to all of the “add-ons” that they told you were already included. 2.) The sales person will tell you that the tire replacement service is basically a free tire replacement should anything go wrong with your tires up to a certain mileage. Mine used the nail in tire example and actually said “yeah my own Honda got a nail in its tire so I brought it in to the dealership and they replaced it for free.” Oddly enough, today (two weeks after my car purchase) I discovered a nail in my tire and brought it to the dealership just as the sales person advised me to. When I got there, however, I was told that since I did not fill the tire with air before bringing it in that my tire was not covered under the contract. Beside this, the service adviser also informed me that the “free tire replacement” only covers you up to $150 and after that, the rest is out of pocket. Yet another set of information that the sales people leave out of the equation. I am still relatively happy with my purchase because every other Honda dealership I have been to was much worse than this, but that of course is not a reputable metric to base satisfaction on. It is no surprise that dealerships are dishonest or fraudulent, so if you plan on going to this dealership just make sure you go with the FULL picture and not just the picture they paint for you.
I made it to the dealership with a tire rapidly losing pressure. I was seen in a timely manner and the service guys quickly accessed the problem. I had... run over a long nail in the road. They told me the cost of the tire and then let me know that I had purchased a tire warranty (which I had forgotten) and gave me the price of a new tire using the warranty. I was in and out in just over an hour on a busy day. I could not have asked for better service.
Chris Cotton was Very professional, knowledgeable, and articulate. He provided me the breakdown and stressed the urgency of what I needed to take care... of.
Very professional, informative and great service. Thank you!