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The saying goes, "There's a sucker born every minute." Hill Country Honda is going to have to depend upon THEM to come in and bite on their... non-deals! I recently went to this dealer with the intention of purchasing an end-of-model-year new 2018 HR-V LX, largely because it was a "Car Pro Certified Dealer". I am going to write to the Car Pro to request that he de-certify this dealer; they do NOT live up to Car Pro's high standards. The facility and my sales person were outstanding, but management is totally set on making MAXIMUM profit off of each unit, with absolutely no intention of negotiating a "fair" price. I've previously purchased three new cars from another area "Car Pro Certified Dealer" (not Hondas), so I know how they SHOULD operate. The successful Car Pro dealer does NOT try to GOUGE huge profits out of each unit, but depends upon making smaller profits on large volume sales. THAT dealer is overwhelmingly successful! Their motto is "We won't lose a sale over price!" After several days of attempting to purchase a new HR-V from Hill Country Honda, I finally had to give up in disgust because management would not budge off of their price which included approximately $1500 of unwanted & overpriced dealer added extras, over the MSRP. This is referred to as "Padding" to MAXIMIZE dealer profits. A REAL Car Pro dealer does not do this! There are at least four other REPUTABLE Honda dealers within the San Antonio area. I'm pretty confident that any one of them won't run me off without negotiating a FAIR deal on a new HR-V. I won't be returning to Hill Country Honda for anything, EVER. So, you've been warned. The WISE new car shopper is advised to avoid this dealership and deal with one of the other four Honda dealers within the San Antonio area. Thank you for giving this matter your most serious consideration.
My wife and I went to this dealer and found a certified pre-owned CRV that we liked. We went inside to write it up and after a few minutes the pre-owned... sales manager comes out and says they made a mistake on the price and cannot sell it for the price advertised. What the heck just happened? We have a picture of the advertised price and sales price in the window. But they won't sell the vehicle for the price advertised?! The salesman looked embarrassed... we just left. I even emailed the General Manager and never got a response! This is exactly why used car salesman have a bad reputation. My research shows the CRV was priced at fair market value according to comparable ones on Autotrader and KBB. Stay away from this dealer. They are bad news.
Hill Country Honda's salesman MITCH promised me a gift card for coming in to test drive a vehicle. MITCH never sent the card and when I called him... to tell him I could come in and pick up the card, he did not answer or return the call and text. All the vehicles have added dealer accessories and are overpriced. If you want broken promises and the run around visit Hill Country Honda otherwise, STAY AWAY!!!
Horrible service once the deal is set. Hill Country Honda is not interested in building relationships. They left me stranded in the street with no options,... and wouldn't give me any official office to submit a complaint to. Buyer beware!!!
the service manager is a complete xxxxxxx my question is how did he get there? is a crap giving service it's gross they need to work more in dealing... with clients starting with the stupid service manager
Let me start off by saying when I arrived at this dealership, I was certain of the exact car I wanted and had prepared a significant down payment. Yet... still, after arriving at about noon ready to buy a car, I didn't leave the dealership until 8:45pm. I say this to make certain it's understood it wasn't because of me being indecisive or because of an inability to qualify for financing. Instead, we spent hours waiting (despite a fairly empty dealership), and finance made hideous finance errors that almost cost me thousands extra because of their 'new system'. (Or so they say. I'm still not convinced they were not just trying to pull a fast one over two women who they thought might not know better.) I'll separate my experience into sections: Choosing the Car: Good news is that our car salesman Danny Acosta was great! Had a bit of trouble finding a set of keys for a car I wanted to test drive, but otherwise he was a perfect gentleman with a good sense of humor and a non-pushy attitude. Making the Deal: Here's where it started to get hairy. First off, the manager who came to settle the 'final price' on the car and all the extras (the normal BS they try to add to a car without approval), told me that none of the 'service items' they tacked onto the base price was removable. I asked him twice, and he said that they were all permanent. Yet the moment I argued against one of them, he scratched it off. This made me upset, as it's being blatantly dishonest - It was only after he realized I wasn't giving up that he determined he COULD remove them. Maybe an hour later, he finally had the approval from the powers to be. But for an unknown reason (again, very few customers in the dealership), we waited an additional 3-4 hours waiting to be called into the finance office. It was about 6pm when we finally were ushered into finance. The Dreaded Finance Part: And here is where it gets really bad. First off, for a person who did this every day, the fact that our finance guy didn't recognize a grievous error in his calculations that tacked on an extra FOUR THOUSAND DOLLARS to the overall price is ridiculous! The car cost was about $21K (with extras), and we put down $14K, so we were financing about $7K. And the worst part is, he didn't catch it. WE caught the error by using our phone calculators and online car financing apps, as the monthly payments just didn't make sense. It was about 50% more than my calculations. Once we proved the error by showing him our calculations, he blamed the system. The fact that he didn't catch it immediately, as a guy who sees these transactions daily, truly makes me think that they were trying to pull a fast one on us. We were in the finance office for almost 2 1/2 hours, finally done about 8:30pm. Timeline: 12:15pm - Arrived at dealership 1:30pm - Car chosen, working on 'deal' 2:30pm - 'Deal' made, waiting on finance 6:00pm - Finally ushered to finance office 8:30pm - Finally leave finance office 8:45pm - Finally leave dealership with car. All in all, that was terrible experience and I give it a 1 star. Take my advice and make sure to take people experienced in this field with you, especially if you're a woman.
12 hours ago I bought a pilot exl today. I had a great experience. My salesperson, a gentleman named albert, was knowledgeable and helpful. We had the... details worked out before my wife and I came in to sign which I appreciate. Just a month ago I bought a ford at northside ford and those people are terrible. I wish I bought both my cars at hill country honda. The honda vehicle is nicer and the people at this dealership are better.
Worked with John Mendelez to purchase a new vehicle. Throughout the entire process John was helpful and transparent. Since the sale, he and delivery staff... have addressed all of my questions. A+ experience.
I bought a brand new civic EX w/ Honda Sensing from this dealership, they had five in stock, where as other dealerships had only one or two. Hill Country... Honda by far had the best price compared to the other dealerships I visited that day. Like most dealerships, I was greeted almost immediately by one of the salesmen. He was friendly, informative and not too pushy when it came to the sales pitch. I probably asked a hundred questions, all of which were answered. I also financed with Honda through them, they were able to get me a much better deal than what my original plan was, and answer all of my questions and explain it like it was. The warranty that I bought through them was also at a good price. The facility itself is very new, 3 months at the time, and very clean. I would recommend at the very least checking this dealership out if you are in the market for a new Honda. They have a huge stock in new Honda's, you're bound to find the one you're looking for. As for used cars, since it is a new dealership the stock is lower than others. But give it a few months and they will most likely build up its used car inventory.
I was in the market for a used Ridgeline and cam across a nice 2014 from this dealership. I work night shift so I have a limited amount of time to go... and look at cars so I have to do the bulk of my negotiations over the phone. I trust a friend of mine who is also in the car business to call in my stead to get information. He was told to have me call the manager named "Bo" and that I would be "taken care of". So, I called Bo and expressed my interest in the truck. I said I needed my payments to be under a certain number and if that was doable, I would buy the truck on my day off. He said he thought it could be done and would be in contact with me. So, I was called back by a salesman and not "Bo". No big deal, as long as I could buy the truck and the numbers work out. Now I'm dealing with Gabriel who is very nice and negotiations drag on for two days. After being told they were "working on it" and they would be in contact with me, I began to wonder what was going on. So, after waiting for basically an entire day, I call them back and get Gabriel and not Bo. Gabriel tells me the truck was already sold and how he was so sorry. I get this is a new dealership but repeat and referral business is huge and I will NEVER refer nor do business with this dealership. My wife went to this same dealership to buy an Odyssey against my best wishes. I figured maybe it was a fluke and gave them another chance. Before we left, we called to make sure the van was still there and made sure we were on the way to fill out the paperwork and buy it. After hearing the Van was still on the lot, we packed up our 3 yr old and 2 month old and drove 45 min to buy this van. My wife met Bo who immediately passed us on to another sales person (just like he did me). I stayed in the car with the kids because I didn't want to be a part of this. After being in the car for about 30 minutes and grab the kids and head inside the dealership to see what the deal was. I'm told by this poor salesman that they sold the van while we were en route to by it!!! I vented to the salesman that this place didn't care about relationships and just wanted to make a buck...explained to him my experience with Bo...and then this poor guy tries to no avail to make this right. So he comes back and tells us that the Ridgeline was my fault because I didn't call Bo despite the fact he had a salesman call me (after exchanging information and being told I would be taken care of by Bo exclusively). Bo didn't have the stones to even talk to me face to face when I was there at the dealership (Which is brand new and beautiful btw). I hope this place gets some new leadership because they don't know the first thing about establishing relationships. I would stay away from this dealership for now. Their word means nothing and sales is all about trust. STAY AWAY.