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Truly here to help!\r\nThe Russ Darrow Group is a place where the genuine care and service to our customers is number one priority.\r\nRegards.","emailTxt":"patrick.fitzgerald@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":57,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/114421/employees/dc1c92154c10.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545921,"personPtyId":50087102,"firstName":"Jean","lastName":"Schroeder","titleText":"Sales Consultant","shortBioText":"I have been selling cars for over 3 years. I love the feeling of finding the perfect veichle for someone. 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I started my career at Russ Darrow in West Bend in 1993 as a sales professional. With a lot of dedication and perseverance I was able to achieve my career goal of becoming a General Manager with the Russ Darrow Group and could not imagine working for anyone else. My wife and I have been married for 26 years and we raised our 4 daughters in Campbellsport, we live there still and couldn't be happier. We were able to do that successfully all thanks to the opportunity I was give by Mr. Darrow 24 years ago. I have 3 priorities, take care of the customer, take care of the dealership and then take care of myself in that order. 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Russ Darrow Nissan of West Bend

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Russ Darrow Nissan of West Bend Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2017

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
307 lifetime reviews. Includes reviews of Russ Darrow Nissan of West Bend from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Jean is very professional, friendly, and was very helpful with me deciding on what I wanted. I couldn't have asked for anyone else to assist me with this... purchase thank you jean!! You truly are the best.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jean Schroeder

    Sales Consultant

    (5.0) 37 reviews

  • 5.0 out of 5
    October 1, 2019

    The customer service was great from the phone call to special ordering my alternator belt to the service for my truck . All in all very satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Worked with:
    Taylor Lecher

    Service Advisor

    (5.0) 43 reviews

  • 5.0 out of 5
    September 30, 2019

    I really enjoyed my experience at Russ Darrow Nissan. Every person I dealt with was very outgoing and friendly. They were very fair with negotiations....

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jean Schroeder

    Sales Consultant

    (5.0) 37 reviews

    Dana Kay Behm

    Sr. Sales Professional

    (4.9) 64 reviews

    Glenn Leinen

    General Manager

    (4.8) 26 reviews

  • 5.0 out of 5
    September 30, 2019

    Patrick was a pleasure to work with! He was very no nonsense, trustworthy, and knowledgable about the car. We've always heard buying from a dealership... was a hassle but our experience here went above and beyond our expectations. We'd highly recommend Patrick to anyone looking to purchase a car.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Fitzgerald

    Sales and Leasing Consultant

    (5.0) 57 reviews

  • 5.0 out of 5
    September 28, 2019

    I came in wanting to trade a car, and Chris was excellent. No nonsense, he wasn't pushy and was super friendly! Made what could have been really stressful... pretty painless. The other staff I encountered, Dana and another nice man whose name I'm sorry I didn't catch were just as nice and helpful! I do recommend coming here for future transactions. The other dealerships I visited prior left a lot to be desired.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loebel

    Sales and Leasing Consultant

    (4.9) 35 reviews

    Dana Kay Behm

    Sr. Sales Professional

    (4.9) 64 reviews

  • 5.0 out of 5
    September 26, 2019

    Everyone here went out of their way to get me in my new car. I am so happy with it. Thank you for the great experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andrew Meucci

    Salesperson

    (5.0) 6 reviews

  • 5.0 out of 5
    September 26, 2019

    Had a wonderful experience. Chris was knowledgeable and explained everything in detail! He went above and beyond to make sure everything was just right!... Highly recommend!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loebel

    Sales and Leasing Consultant

    (4.9) 35 reviews

  • 5.0 out of 5
    September 22, 2019

    Our experience working with Chris and Dana was excellent. Very knowledgable individuals. Chris explained the details of the vehicle thoroughly. Dana... made the purchasing process run very smoothly. Highly recommended!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loebel

    Sales and Leasing Consultant

    (4.9) 35 reviews

  • 5.0 out of 5
    September 21, 2019

    This was by far the best experience I have had buying a car. The people were so easy to deal with and so knowledgeable. Thanks

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Fitzgerald

    Sales and Leasing Consultant

    (5.0) 57 reviews

    Glenn Leinen

    General Manager

    (4.8) 26 reviews

  • 5.0 out of 5
    September 14, 2019

    From top to bottom. You receive awesome customer Service . Our salesman Andrew pays attention to your Want and needs . Russ Darrow of West bend is a... really Well run facility. From Andrew Dana and Dave the three Staff members we worked with.. Russ Darrow has a great selection of vehicles with great prices. . we have allready recommened Russ Darrow of West bend to family and friends . Our next vehicle will definitely come from Russ Darrow Of west bend. Thanks Mike and Jeanne L 👍👍

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andrew Meucci

    Salesperson

    (5.0) 6 reviews

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