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Truly here to help!\r\nThe Russ Darrow Group is a place where the genuine care and service to our customers is number one priority.\r\nWe pledge to provide the finest personal service for our customers who will always enjoy a warm, professional, and refined feeling when visiting us here at Russ Darrow Nissan of West Bend.","emailTxt":"patrick.fitzgerald@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dc1c92154c10.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1512086400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":486704,"personPtyId":38276354,"firstName":"Melanie","lastName":"Leinen","titleText":"Hospitality and Shuttle Driver","shortBioText":"I am originally from California and moved out here with my husband when he finished his tour with the Marine Corp. I am the mother of 4 beautiful adult daughters and have 2 grandsons and 1 granddaughter. We have lived in the West Bend area for 27 years.","emailTxt":"melanie.leinen@russdarrow.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/a347ba074986.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1509494400","certifiedEmployee":true,"deptDscrp":"Administration"},{"id":518804,"personPtyId":44663553,"firstName":"Chris","lastName":"Loebel","titleText":"Sales and Leasing Consultant","shortBioText":"I live in Plymouth, WI, \"Cheese Capitol of The World\". Married with three children, five grandchildren. I enjoy golfing, NFL and NCAA Football, NCAA Basketball, cooking, fine wine, dining out, gardening, spending time with family and friends. Restaurateur/Chef by trade. Four years selling cars. I promise to deliver a fun, enjoyable, professional experience.","emailTxt":"Christopher.Loebel@russdarrow.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/b695045a97dc.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1388534400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":464865,"personPtyId":35309849,"firstName":"Taylor","lastName":"Lecher","titleText":"Service Advisor","emailTxt":"taylor.lecher@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/2a82cfc85abe.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1509494400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":473473,"personPtyId":33540214,"firstName":"Dana Kay","lastName":"Behm","titleText":"Sr. Sales Professional","shortBioText":"To provide the best shopping, buying, service, and ownership experience that consistently exceeds all of your expectations. In Life speak in such a way that others love to listen to you and listen in such a way that others love to speak to you. Mother of two college students, and an avid UW Madison Fan! Love the outdoors, and traveling and seeing the world is my passion!","emailTxt":"dana.behm@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/e9cae844541f.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1514768400","industryStartDtUtc":"1383264000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545921,"personPtyId":50087102,"firstName":"Jean","lastName":"Schroeder","titleText":"Sales Consultant","shortBioText":"I have been selling cars for over 3 years. I love the feeling of finding the perfect veichle for someone. If it takes an hour or 3 months I will do everything in my power to make the process easier for you and hopefully more fun","emailTxt":"jean.schroeder@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/eebb6c5d06c0.jpg","drDealerId":114421,"industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":518803,"personPtyId":42348050,"firstName":"Carson","lastName":"England","titleText":"Sales Manager","shortBioText":"I have been in the auto industry for 6 years now and really enjoy making the car buying process easy and relaxing. I hail from the huge town of Peshtigo where I lived until 5th grade and then moved to San Antonio and various other places throughout the United States. I have been back in Wisconsin for 8 years. Come in and see us and let me show how we are different.","emailTxt":"Carson.england@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/b9fbca221931.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":460672,"personPtyId":32900879,"firstName":"Glenn","lastName":"Leinen","titleText":"General Manager","shortBioText":"My name is Glenn Leinen, I am the General Manager of Russ Darrow Nissan of West Bend. I started my career at Russ Darrow in West Bend in 1993 as a sales professional. With a lot of dedication and perseverance I was able to achieve my career goal of becoming a General Manager with the Russ Darrow Group and could not imagine working for anyone else. My wife and I have been married for 26 years and we raised our 4 daughters in Campbellsport, we live there still and couldn't be happier. We were able to do that successfully all thanks to the opportunity I was give by Mr. Darrow 24 years ago. I have 3 priorities, take care of the customer, take care of the dealership and then take care of myself in that order. When I am not working I enjoy everything about living in Wisconsin and couldn't imagine living anywhere else.","emailTxt":"glenn.leinen@russdarrow.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/8c609b4a5144.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"744163200","industryStartDtUtc":"744163200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":541073,"personPtyId":35524030,"firstName":"Dale","lastName":"Janus","titleText":"Service Manager","emailTxt":"dale.janus@russdarrow.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114421,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":491365,"personPtyId":39221791,"firstName":"Kenny","lastName":"Lippold","titleText":"salesman","emailTxt":"Kenneth.Lippold@russdarrow.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/4c1279ff402b.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1519862400","industryStartDtUtc":"1396310400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":537676,"personPtyId":48989943,"firstName":"Blair","lastName":"Anderson","titleText":"salesperson","shortBioText":"","emailTxt":"Blair.Anderson@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/d6aa5c4483f6.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1433116800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":461104,"personPtyId":33909766,"firstName":"Ivan","lastName":"Lawler","titleText":"Director of Operations","emailTxt":"ivan.lawler@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114421,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":518422,"personPtyId":50086926,"firstName":"Jacob","lastName":"Wilson","titleText":"salesperson","shortBioText":"Represents Russ Darrow, Wisconsin\u001as #1 Dealer group\r\nsupported by award-winning service\r\nSupplies the highest level of customer satisfaction \r\nProvides a no pressure, no hassle purchasing experience \r\nSells with honesty, integrity, and professionalism \r\nStrives to be the best in sales and service \r\nRespected by his peers and recommended by his clients \r\nCan the last sales associate you\u001are spoke to say the same thing?","emailTxt":"Jacob.Wilson@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/9d5a983fd0dd.jpg","drDealerId":114421,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":461085,"personPtyId":31131693,"firstName":"Rob","lastName":"Hagan","titleText":"Admin","emailTxt":"robh@nextgendealer.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":114421,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Russ Darrow Nissan of West Bend

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Russ Darrow Nissan of West Bend Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2017

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
171 lifetime reviews. Includes reviews of Russ Darrow Nissan of West Bend from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 13, 2018

    I am LOVING my new Nissan Sentra. Had a great experience with Chris Loebel at Russ Darrow of West Bend! No pressure, just GOOD help and GREAT service through... out my entire purchasing process. They made me feel comfortable which is unheard of when it comes to car salesmen. Or at least that's what I thought before my experience here. It wasn't just about the sale, it was about finding what was a good, solid financial decision for myself as well. I will definitely recommend Russ Darrow of West Bend to others. Thank you Chris & Dave for everything you did to help make my new Nissan Sentra SR Turbo possible for me!

    5.0 out of 5
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loebel

    Sales and Leasing Consultant

    (4.8) 19 reviews

  • 5.0 out of 5
    December 11, 2018

    My visit was for replacement battery for my Fab. I came home with a truck. Working with Chris was great, no pressure to buy. The service and his knowledge... were great as well as the follow up in week following the purchase. Everything about the new vehicle was explained before I left the lot. One of the easiest purchases I've made, Thank You Chris

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loebel

    Sales and Leasing Consultant

    (4.8) 19 reviews

  • 5.0 out of 5
    December 10, 2018

    Great dealership. Great customer service from everyone, especially Patrick.We left with a new car and happy with it and the price.Even though we live in... Kimberly, I would go there again.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Fitzgerald

    Sales and Leasing Consultant

    (5.0) 34 reviews

    Taylor Lecher

    Service Advisor

    (5.0) 28 reviews

    Dana Kay Behm

    Sr. Sales Professional

    (5.0) 26 reviews

    Carson England

    Sales Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    December 4, 2018

    Staff was pleasant and helpful, scheduling the appt was easy. Completed the service ahead of schedule and called when it was completed. Easy to deal with

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dale Janus

    Service Manager

    (4.5) 11 reviews

  • 5.0 out of 5
    November 30, 2018

    The whole experience was easy and fun. Dave, Jean and Dana are rock stars, they took care of everything and made me feel at home while they were doing... it. I can???t see buying a car anywhere else.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dana Kay Behm

    Sr. Sales Professional

    (5.0) 26 reviews

    Jean Schroeder

    Sales Consultant

    (5.0) 8 reviews

  • 5.0 out of 5
    November 30, 2018

    Everyone at the dealership, especially Kenny went far beyond expectations. In our situation, we had a horrible purchase from the previous dealer we had... purchased from, and were left high and dry (spent an entire year paying for repairs and trying to get the car to pass emissions-nothing short of a nightmare). I came into the place exasperated and in tears. Between all of this the dealer listened to our needs-provided a amazing solution. I will never forget how they were able to actually sell a car through an empathetic situation that met our specific needs. We love our 2019 Nissan. Thank you.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kenny Lippold

    salesman

    (4.4) 7 reviews

  • 1.0 out of 5
    November 21, 2018

    1-the vehicle I test drove and agreed to be back with my husband on Saturday, Chris and Dave had everything ready for that vehicle. Well someone sold it,... which I wasn???t happy. So, I asked Chris if I would be getting everything that I would have on the the other which means price and the extra 2,018.00 dollars. Well guess what it didn???t happen this vehicle cost us 6,000 more than the other vehicle

    2.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loebel

    Sales and Leasing Consultant

    (4.8) 19 reviews

  • 5.0 out of 5
    November 21, 2018

    We brought our 2010 Nissan Murano in for an oil change. While talking to another customer, I didn't have time to get myself a drink and the customer rep... got my water for me. And they offered me a complimentary car wash which was greatly needed. They also showed me my dirty air filter and my husband approved the purchase. It was a great experience.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2018

    We received excellent service from Melanie and the service technician who repaired our key fob. The batteries were replaced at no charge. It took less... than 15 minutes.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Melanie Leinen

    Hospitality and Shuttle Driver

    (4.9) 36 reviews

  • 5.0 out of 5
    November 21, 2018

    Everyone at the dealership was so kind and friendly., from the time that I got there for service to purchasing a new vehicle. I will continue to do service... with Nissan. I would like to thanks everyone for all of their assistance and patience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Melanie Leinen

    Hospitality and Shuttle Driver

    (4.9) 36 reviews

    Chris Loebel

    Sales and Leasing Consultant

    (4.8) 19 reviews

    Dana Kay Behm

    Sr. Sales Professional

    (5.0) 26 reviews

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