DriveTime Grand Rapids

2.8 out of 5 2.8

Reviews

2.8 out of 5 2.8
4 lifetime reviews.
  • 2.0 out of 5
    June 22, 2020

    I purchased a vehicle in September and by June has electrical issues which aren't covered even though had less than a year. Charged 18,000 for my jeep... and actual blue book is just under 10,000 so an upcharge of almost double the actual value of the vehicle. I wouldn't recommend this company if you don't want to be stuck with an overpriced lemon vehicle

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 12, 2018

    Yes because I think they are the best dealer in Grand Rapids and got good deals my first time to do business with them it was awesome and nice

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    May 21, 2018

    Sales team was professional at all times,I went in knowing what I wanted and they helped me get it. If you plan on buying a car from them please get... pre_approved from your local bank or credit union as the service they have has very high interest rates and daily interest fees. I had to finance very little on my purchase,my credit is good and interest was still almost 11%. I plan on having paid off in a month so it was convenient and I'll only end up paying very little. Overall great experience and I'm super happy with my car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 25, 2018

    Chuck was very professional and friendly. I would recommend him to everyone I know. He was very patient with me :) I must have test driven at least... 10 different cars. I kept apologizing for not making my mind up, he work with me. Thanks Chuck

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 6 found this review helpful. Did you?