These guys are just completely dishonest. They promised, swore up and down that our car had AppleCar play, we pushed back saying it did not. They guaranteed... it did, so we purchased the car. It does not have Applecar play and now they want $450 to install it. Just run from them. (Just so you know I am not stupid, we negicated over the phone from another state. My kids needed a car in LA and this was the closest Mazda dealer. When they came to pick up the car it did not have AppleCar Play and we had already paid for the car)
Stay away from this place. My car sat there from 7AM - 2PM and all they did was mess up my seats - literally!! They could not fix my GPS, which is why... I was there, and the oil change I requested did not get done. 7 hours my car was there and ABSOLUTELY NOTHING got done (but of course I still got charged $70.00 for nothing). Ashley and service are WORTHLESS. I wish I could give this place 0 stars or better yet -5.
Terrible customer service, I had the worst customer service experience today at Kinsel Mazda I was looking at possibly buying a new car I have never... been treated so poorly by anyone trying to sell anything I was awestruck at how unprofessional and rude they were. If anyone Is intrested in buying a new car please just go to ANY other dealership. Hopefully this will save you a lot of time and headache. Avoid Kinsel!