Vroom (Online Dealer)

3.7 out of 5 3.7
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since November 2017

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.7 out of 5 3.7
1313 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Awesome car buying experience, everything was straightforward and simple, no hidden surprises and my vehicle was delivered directly to my front door it's... very convenient

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marvin, it is great to read such wonderful comments about your recent experience with us. We hope to be of service to you again in the future. Best wi...shes, the Vroom Team.

  • 5.0 out of 5
    October 8, 2019

    I was nervous about buying my vehicle online. I actually changed the vehicle 3 times cause I couldn't make up my mind and Vroom was very patient with... me. I finally made up my mind and got my vehicle in 8 days. Customer service was good, delivery on time. And they gave me more for my trade than any dealership in my area. Very happy with my purchase. I would buy from them again!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jen, We're glad to hear you found our online shopping experience so easy. Feel free to reach out to us if you need any more help. We're always availab...le to talk. -Vroom Team

  • 5.0 out of 5
    October 8, 2019

    I found a 2017 Jeep Wrangler Unlimited on the Vroom site for 26K with 37K miles...my dream car... it was love at first site. I spoke with a very nice and... knowledgeable sales person who helped me through the process. Very easy and straight-forward. The next day (Saturday) I received all of my paperwork. It all seemed a little too easy so I started searching around on the internet for Vroom reviews. I found a TON of bad reviews on Vroom. At this point, I started getting very anxious and thinking... what have I gotten myself into. I decided to shop locally to see if I could find anything similar in the same price range. Not a single dealership within 100 miles could even come close to the Vroom price. At this point I felt like I was taking a chance but I really wanted that car. On Monday before I sent my paperwork in, I just wanted to speak with someone at Vroom who could ease my anxiety about this purchase. I heard from several people that day who were all extremely helpful and professional. Each of them assured me that I would be well taken care of by Vroom. Vroom has grown overnight and were experiencing the growing pains of a rapidly growing start-up. They were well-aware of the reviews and assured me that they were putting a wide-variety of plans and processes in place to assure these bad reviews didn't happen again. They were able to address many of the bad reviews directly and put my mind at ease. I sent the paperwork in... within 24 hours, I received an email stating they had received my paperwork and were getting my car ready for delivery. They kept in constant communication and ensured me that all was continuing to run smoothly. This was on Wed and they told me my car was on schedule to be at my house by the following Tuesday. On Saturday morning I received a call from Vroom asking if I would be in the area that day between 3-6 because the were going to be able to drop my car off then if I was. Literally 3 days after they received my paperwork. The delivery man called me when he was an hour away and brought my car right to my door. He couldn't have been nicer and I couldn't have been more excited. Today, I had a mechanic take a look at the jeep to ensure that it was OK. He looked it over very thoroughly... he told me that the jeep is in like new condition and that I basically got a brand new jeep. Needless to say, I couldn't possibly be happier. Buying a car online is a scary process because it's a major purchase decision and something I had never done before. After my experience with Vroom, I will never buy a car another way. Thank you Vroom for bringing me my dream car and for assuring me every step of the way.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you found our online staff so helpful. We're happy to pass along your comments to the team. If you need assistance again in the fu...ture, please don't hesitate to reach out. We're happy to help. -Vroom Team

  • 5.0 out of 5
    October 7, 2019

    If you need to sell a car quickly for a reasonable price, look no further than Vroom. I started the process on 9/26/19, and had a check in hand by 10/5/19.... This was very quick, considering they had to send paperwork specific to the sale in my state, and so they could pay off the leasing company for the car. Once they had the signed paperwork in hand, a trucking company called to schedule the pick-up that same day. The truck showed up the next morning as scheduled, and loaded up the car on 10/4/19. I let Vroom know, and they had the check in the mail within the hour, and it showed up the next morning! If I ever need to sell another vehicle, Vroom will be my first stop!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hellol, thank you for the review. We're happy to hear you enjoyed our unique car shopping experience. If you need assistance again in the future, plea...se don't hesitate to reach out. We're happy to help. -Vroom Team

  • 5.0 out of 5
    October 7, 2019

    Excellent service....prompt follow up.....quick delivery of vehicle.....purchased on Friday, delivered on Monday.....the vehicle was in Texas and I am... in NC.....

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Johnny, We're glad to hear you found our online shopping experience so easy. If you need assistance again in the future, please don't hesitate to reac...h out. We're happy to help. -Vroom Team

  • 4.0 out of 5
    October 6, 2019

    I love my car! Delivery was excellent and when I got the car had two little problem I needed to get fix I call vroom and let them know it took like a... week to the ok that they will pay for the problem but besides that everyone was so helpful and made the process easier. Than the local dealership.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rashana, We're glad to hear you found our online shopping experience so easy. Feel free to reach out to us if you need any more help. We're always ava...ilable to talk.-Vroom Team

  • 5.0 out of 5
    October 6, 2019

    "No Pressure" A relaxing way to buy a car. In just under two weeks the paperwork,transfer of funds and delivery the car were complete.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bobbie, We're glad to hear you found our online shopping experience so easy. If you have any additional questions or concerns about your new vehicle, ...we will be more than happy to assist you. Safe travels. -Vroom Team

  • 5.0 out of 5
    October 6, 2019

    I had a wonderful experience with Vroom everyone took there time and answered my questions.It was convenient for me bc I work swing shifts and didn't have... time to go to the dealer. I found what I was looking for everything thing I wanted at the price I wanted it to be it simple and easy. I love my truck and I love driving it.The delivery was right on time and it wasn't any problems with pick up.The best experience ever.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jayme, thank you so much for your positive comments about Vroom. We're glad you like your new vehicle. Feel free to reach out if there's anything furt...her we can do for you. -Vroom Team

  • 5.0 out of 5
    October 5, 2019

    We like the way Vroom advertises the vehicle with plenty of good pictures inside and out. It was like being there in person. They show you a list of pricing... as it goes down. It was so easy to call and get informaion and secure the deal from start to finish. Everything to the Delivery was so professional. I recommend Vroom. Will never buy a car anywhere else.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for the positive review. We're glad to hear you enjoyed our unique car shopping experience. If you need assistance again in the futur...e, please don't hesitate to reach out. We're happy to help. -Vroom Team

  • 5.0 out of 5
    October 5, 2019

    Complete transaction from initial estimate to final loan payoff took less than 15 days! which i great. All the instructions was crystal clean and easy... to follow.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Vicky, it is great to read such wonderful comments about your recent experience with us. Our team is always available should you require any ext...ra help. -Vroom Team

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