Vroom (Online Dealer)

3.6 out of 5 3.6
ONLINE ONLY - No Retail Location
Rectangle 48
Sales 8:00 AM - 10:00 PM

Vroom (Online Dealer) Hours

Sales

Monday

8:00 AM - 10:00 PM

Tuesday

8:00 AM - 10:00 PM

Wednesday

8:00 AM - 10:00 PM

Thursday

8:00 AM - 10:00 PM

Friday

8:00 AM - 10:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 8:00 PM

About Our Dealership

Dealer on Cars.com since November 2017

With Vroom, you can buy your next car from the comfort of your home and get it delivered right to you! We are a national

...

online car dealer, which means we will ship any of our thousands of vehicles directly to your driveway or a convenient nearby location. Every car and truck Vroom sells has a clean title and an accident-free AutoCheck vehicle history report. Cars are inspected multiple times for safety, mechanical, and cosmetic issues. Looking to trade in? We'll make you a guaranteed offer for your current vehicle, then come pick it up for free.

"#GetAVroom"

Reviews

3.6 out of 5 3.6
1728 lifetime reviews. Includes reviews of Vroom (Online Dealer) from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 14, 2020

    i bought a truck. the loan and paperwork was fast and easy. the delivery took longer than expected. the truck arrived in excellent shape. I would recommend... and would do the process again.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 14, 2020

    Super smooth process for a car that exceeded expectations. Vroom even offered to pay for the four wheel balance after I noticed a vibration at speeds above... 55mph. Exceptional service!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 14, 2020

    I had a great experience with Vroom. They were upfront and easy to contact. They sent over all documentation overnight and called to see if I had questions.... So much easier than the hassle of going into a dealership. I finance through them, and traded in my old car. Everything went so smoothly! A few days after getting my car I realized there was no gas cap. I called them and they sent one out next day. Great customer service!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 14, 2020

    Finally got the car I've wanted for years. Easy transaction, no hassle, good return warranty. I've already recommended VROOM to several of my friends!... Car was exactly as presented in their ad.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 14, 2020

    It was quite a pleasant experience They whole process is so lean and efficient starting for browsing the inventory , test driving , Financing and doing... the paper work I got a very good deal on a fully loaded BMW 7 series G12 with bowers wilkins sound system. Really enjoying the car and the deal. Sales guy was super helpful and easy to deal with .

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 13, 2020

    Best place to sell a good car, better prices than Carvana. Senior management in customer service great too. Good coordination among departments and follow... through

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2020

    We purchased our first car with Vroom this summer. Our search process started with a local dealership. We spent hours with a sales person that ended... up wasting time we could never get back. Start to finish Vroom customer support was easy, professional, and fast. We spent a total of 5 hours from start to finish. This includes talking with customer support, arranging funding, signing all documents, and email/phone updates on the shipping and arrival of our car. Our car arrived less than one week from the date of purchase. The title arrived within 4 weeks. The car was better than we expected it to be. We had a few minor issues that Vroom happily took care of for us. 0ne key instead of 2 and worn out wiper blades. Customer support was so easy to work with. Honestly, I was very skeptical that this process was going to work. A little scary to just have my money out there without a car. It exceeded my expectations!! The next car I purchase will be from Vroom. If I had to pick something that has room for improvement it would be to have higher resolution pictures. Some of the interior pictures were a little hard to see. With that said, our car inside and out exceeded our expectations.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2020

    Our Vroom experience was top notch. From beginning to end we had friendly, knowledgeable, person-to-person customer service. Every time we had a question,... they responded promptly. The process is so fast and easy that we will never sell a vehicle to a private party again. I highly recommend Vroom!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2020

    Great experience from shopping, to purchasing process, to delivery. Great communication. Truck was a prior rental, but arrived in excellent condition.... Had it checked out at dealership and was told it was "beautiful" and everything checked out perfectly. Would recommend and buy again from Vroom

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2020

    Gave 5 stars because it does not allow a higher rating. Had a phenomenal experience buying my dream car from Texas Auto Direct (Vroom). Specifically,... the salesman who sold my car, Joseph Akuechiama (Mr. Joseph A.), did a fantastic job and I am forever thankful. After 3 prior test drive visits, I walked into the dealership with plans to test drive and hopefully buy a car. Mr. Joseph A. was extremely patient and understanding, explaining everything about the vehicle and purchasing process. I enjoyed doing business with Joseph (Texas Auto Direct). I'm thankful for an easy buying process and great deal for my Audi A6. I will definitely recommend as well as go back to see Joseph again for future purchases because of his excellent customer service and valued knowledge. Also, I would like to give kudos to Mr. Thomas (finance department) for all his help as well. B

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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