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Where do I start? I called in advance to make an appointment to see a vehicle that I was VERY interested in. Got there and had to stand around waiting... to be seen. Ended up not even meeting with the person I had been speaking with over the phone. Then I was informed that the vehicle couldn't be sold at this time because they are repairing a recall - but they could sell as soon as the repair was done. They never mentioned this on the phone. The salesman that helped me seemed disinterested in helping me and unorganized. And even after I presented him with all of the paperwork I had, he took the liberty to search my glovebox and pull out the window sticker from when I purchased my current vehicle. They appraised my trade for 6k less than the true trade value (I've already gotten better quotes from other dealers). When I spoke with the sales manager he stated that the vehicle could be bought brand new for 3k more than their trade quote... Which is an absolute lie. They even have the same make/model on their lot with more miles and older year priced 5k higher than my trade offer. Top it all off, they went through all of this without even showing me the vehicle I was there to see.
Wanted to trade in leased vehicle for new Jeep. Monthly price was outrageous but worst was when manager test drove our trade in he left seat heater and... heater on high (in 70degree day), radio changed to a foreign station and sun visor was left down. This lost the deal and manager should have put things back the way initially found. Also had arrogant attitude.
Great customer service. Luis was great to work with. My husband and I were very satisfied with the service and vehicle. They made it happen for us.
Best car buying experience to date! I was in search of a reliable used car for about a year and finally found it at Ray Price Pocono the buying process... was the easiest I've been through yet. I worked with amazing people who include Rich Price my salesman, Shelly who helped me with every thing financial to get me into my car, Marc the sales manager, and Rich Bensley from parts/service who always helps me with my service needs! If your in search of a new car or used I would definitely give them your time, you wont be disappointed!
My wife and I decided to go look at cars this past Labor Day and we were not disappointed. As a previous Ray Price customer, I could not have been more... pleased with my experience. Rich treated us like family and made the whole car buying process smooth, easy, and fast. Both my wife and I were glad to not have to spend the whole day at a dealership! We purchased our third vehicle from Ray Price on Labor Day. I can guarantee all future car purchases will also be made at Ray Price. They have the brand and car you are looking for. I'm glad I was able to welcome my wife to the Jeep family and we're glad to be a part of the Ray Price family. This is the best dealership in the area! I would also recommend having your service done here as well. The prices are fair, and they make sure your car is taken care of in a timely manner.
Teamed up with Rich Price sales rep wonderful person. He located the 2019 jeep trail hawk I wanted, we worked a trade in and today I'm in my new Cherokee... trail hawk . Thank you Rich Price
This was our first experience buying a car from the Ray Price group, and John Volpe made sure it was a pleasant and straightforward one. He worked with... us to find a fair price point and payment options, and we left in a car we're happy to drive. I recommend that you stop in and ask for John if you're looking for a car in the Poconos area.
The car I called about was available when I got there. The salesman dealt with me honestly and we were able to come to complete the purchase quickly.... I got a great price and left with my new jeep in less than 3 hours after I arrived at the dealership.