Carvana-Touchless Delivery To Your Home Hours
At Carvana, we want to help everyone Live Feelessly. That's why we never charge last-minute dealer fees. We believe in t
reating you better-we think you should be able to get the right car at the right price without worrying about fees taking the joy from the ride. Plus, get your car delivered as soon as the next day with our Touchless Delivery process that keeps you safe, healthy, and happy every step of the way.
"The New Way to Buy a Car"
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Great selection of cars. Price was fair but not great. Buying process was decent but: - why do they automatically collect sales tax and then refund it... in certain states (like mine) where in person payment is required? - The car I chose was mis-categorized as an automatic transmission. This has happened before at Carvana - I had to hunt to confirm it was a manual. - hold times for calls are 20-30 min. Not acceptable. - The convertible top and windshield washers did not work and brakes came with 900 miles of wear left.. Silver Rock is covering all of this under warranty but what did exactly did Carvana check in its 150 point inspection?
My experience was awesome.. I will always purchase cars this way. It was fast, safe, and professional. I could not have asked for better service. Thank... you!!!
"The only way to buy a car". Awesome job all the way around on this engagement. Immediate attention to details and any questions I had on the process.... Carvana is the way to go. Keep up the good work and waiting on my next car; a 2017 - 2019 Camaro zl1. See you soon.
I have told everyone with utter amazement in my voice that this entire process was easier than ordering a blouse on Amazon . It held true from start to... finish. I kept waiting for a shoe to drop but it never did. Michael's delivery and walk through and attention to detail was flawless. I'll never go to a dealership again! This has exposed the entire beat down process of the unnecessary in person dealership experience. Way to innovate Carvana!
Really can't describe what a great experience I have had with Carvana and Silver Rock. The whole process was hassle free and fast. I got top dollar for... my trade in and paid under the average kbb price for my truck. My truck was delivered on time, clean and ready to go. The truck was scratched in transport and before I even had a chance to see the damage Jennifer, the driver who delivered my vehicle, was upstanding enough to not only point out the damage but assure me that it would be repaired at no cost to me. She was friendly, apologetic and knowledgeable making the process all the more simple. After my truck was unloaded I got a chance to take it for a test drive while she got my trade in ready to be loaded onto her truck. Jennifer even adhered to social distancing and wore a mask despite being outside. The repair information was delivered to me within hours and there was no hassle with the estimate or approval of services for repair. A carvana representative reached out to me six days later to see how everything was going and remind me I still had one day to return the truck if I was unsatisfied. I expressed concern about some cosmetic damage to the b post on the driver side I had initially missed during my inspection of the truck. He told me he was going to text me a link where I could upload photos for review and repair determination. I was amazed to get an email several days later, after my 7 day grace period had expired mind you, that said it had been approved for repair. I just want to say thanks to the whole Carvana team, Jennifer and the representatives from Silver Rock for being personable, friendly and prompt with all of their services from start to finish and beyond. You guys are awesome. This last bit may be silly or have an increased sense of value with everything that happened in 2020 but.....four or five days after my truck was delivered a thank you card showed up in the mail. It was hand written and made reference to several funny conversations that were had when my truck was delivered. For a transaction that happened online in the midst of a pandemic with social distancing in place, the process really felt more in person and relaxed than any dealership I have ever been to. You were right Jennifer, the red is growing on me.
The process was so easy it made me nervous until the truck showed up! It even came on the Carvana car hauler! Awesome Experience! I will buy from Carvana... again!
ABSOLUTELY the best way to purchase a vehicle. From start to finish... excellent!! The staff and all I worked with were highly professional and took great... care being sure I was satisfied with my purchase. Thank you carvana!
Anyone looking to buy a used car should shop Carvana. I'm in love with my new to me car. Every ding and scratch was pointed out to me during the shopping... process, so there were no surprises when my car was delivered. I was nervous about making such a big financial decision sight unseen but now I'm so glad I did it. The Carvana associates are so professional and helpful. They answered all my questions and then some. The whole process was stress free. I would recommend Carvana to anyone.
So easy and simple. Great interactions throughout the process, and no hidden costs or confusing catches! After working with some traditional dealerships... that were an absolute nightmare, this was a breath of fresh air.
Such a seemless and easy process. Everything was explained fully and it was so easy to navigate the site. My car needed to be delivered from another state,... and when the delivery came they called b/c they were early getting to my house. My experience was great and I will be recommending Carvana!