Carvana-Touchless Delivery To Your Home

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4.2
(8,982 reviews)
Visit Carvana-Touchless Delivery To Your Home
Sales hours: 8:00am to 9:00pm
View all hours
Sales
Monday 8:00am–9:00pm
Tuesday 8:00am–9:00pm
Wednesday 8:00am–9:00pm
Thursday 8:00am–9:00pm
Friday 8:00am–9:00pm
Saturday 8:00am–9:00pm
Sunday 8:00am–9:00pm
(901) 201-5990 (901) 201-5990

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About our dealership

This seller has been on Cars.com since December 2017.
At Carvana we want to help everyone Live Feelessly. That's why we never charge last-minute dealer fees. We believe in treating you better-we think you should be able to get the right car at the right price without worrying about fees taking the joy from the ride. Plus get your car delivered as soon as the next day with our Touchless Delivery process that keeps you safe healthy and happy every step of the way.
The New Way to Buy a Car

Reviews

4.2
(8,982 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Carvana-Touchless Delivery To Your Home from DealerRater.

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3.0

There was no attention paid to the body of the car.

There was no attention paid to the body of the car. I had to point out scratches to have it taken care of. I missed 2 big paint chips on the lower frame of the drivers side door, so I'm stuck with it. The purchase and delivery was easy and the car seems to be in good mechanical shape.

5.0

Really incredible way to buy a car, I love my new car,

Really incredible way to buy a car, I love my new car, it's almost the same as the picture on the website, I will recommend it to friends

3.0

The vehicle is wonderful.

The vehicle is wonderful. It came exactly as it looked on the photos and runs great. We love the suv so much. It smelled great too. However, some customer service reps have been giving me the wrong information and I’ve been struggling to get things completed such as inspection because I was told it needed done ASAP. It turns out I couldn’t actually get it done because it was an out of state purchase. Kind of put a damper on my day. Other than that, things have been not too bad. All In all I love the vehicle.

5.0

Very easy to buy a car.

Very easy to buy a car. Customer service is excellent and answers all questions. No stress at all. It took me maybe 30 mins to fill out all the paperwork online.

5.0

Excellent experience buying my new car.

Excellent experience buying my new car. Purchased my 2018 Ford EchoSport online from Carvana website and was given a delivery date of only two days later. Unfortunately the night before delivery I received a call from Ganesh from Carvana Austin hub saying due to shortages on their labor that my delivery was going to have to be pushed out a few days which was going to put me in a really bad spot because my car had just broken down. Ganesh told me he was going to do anything he could to try and get it to me ASAP possible. I received a call from Ganesh the next morning stating he was personally driving my car out to me and would take a Uber back after dropping my car off. GREAT CUSTOMER SERVICE. Will never forget my experience with this great company and the Austin, Texas hub. Car is great.

4.0

I had a peetty smooth experience with this company I

I had a peetty smooth experience with this company I would reccomend it to anyone and if you buy a car get the warranty and have fun with your new car.

5.0

Fred was the absolute best!

Fred was the absolute best! He went above and beyond to make sure my experience was amazing! I'll recommend Carvana to everyone!

2.0

I would give Carvana 1 star but I am giving it 2 based on

I would give Carvana 1 star but I am giving it 2 based on the customer service. I recieved my car with extremely loud banging in the rear when i first drove it from delivery that would have been impossible to miss if this 150 inspection point had been done. I submitted claim for repair during my return period but it takes over an hour to go to their nearest authorized dealer from my house and timeto get an appointment. They did extend my return period for 2 days to cover this, but no reimbursement for the 2 hours of driving back and forth for a paid driver and gas. The repair consisted of completely replacing the shocks at only 55,000 miles. However, this did not fix the problem and once again had to spend an hour driving to the mechanic and back an hour paying for gas and driver for a second repair. Carvana did extend another 2 days but I still had not been able to drive the car without the loud banging. This time the mechanic found damaged bushings in the suspension, damaged sway bar, and damaged endlinks. Silverrock did cover these repairs but it took a few days. This left me with 2 days to actually drive the car in good condition. Clearly, the their esteemed 150 point inspection is not reliable, I would not recommend Carvana, and I will never be doing business with them again.

5.0

Great experience that took less then 20min online and

Great experience that took less then 20min online and less then 30min when we picked it up!

5.0

Thank you!

Thank you! Finally a convenient way to buy a car. Everyone at Carvana was professional and helpful. I wasn’t sure what to expect, but I wanted to believe there was an alternative to “traditional” dealerships. Carvana did not disappoint! There is a lot of work going on behind the scenes to create that magically seamless buying experience. All I can say is Bravo!

Consumer response

Thank you!

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