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This has been one of the best car buying experience for
This has been one of the best car buying experience for me! I applied with Carvana got pre approval with in seconds with NO affects to my credit score! Carvana allowed my to pick the car of my choice with a real reasonable down payment and reasonable monthly payment!
Other than all of the issues during the buying and
Other than all of the issues during the buying and delivery processes that are well chronicled all over the internet, I have a huge problem with Carvana. On the 108th day I had the car it stopped running while on the highway. So much smoke was coming out of the engine that the fire department was called. I called silver rock (their third part warranty co) and they told me there was nothing they could do. Then I called Carvana and was told there was nothing they could do. Keep in mind I am stranded on the side of the highway at this time. No sympathy, no help, just excuses as to how this could happen. NEVER AGAIN CARVANA!
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. If you are in need of any further assistance please don't hesitate to chat with us via our 24-hour chat feature.
Online experience was quick and easy.
Online experience was quick and easy. Delivery was excellent. Trade in was handled well. Vehicle could have been prepped better (interior was still a little dirty). At the price I paid, they should have at least replaced the windshield wipers as a part of the service (these did not match their inspection report) Otherwise, the vehicle was accurately described. Overall, a good experience so far; it has only been a week. Drivers should have business cards; it would make them easier to rate. That being said my delivery driver was excellent!
Carvana has fallen off the quality car dealership it was
Carvana has fallen off the quality car dealership it was just a few years ago. They deceptively go through the process of selling you a car and only at the very end if you don't go with their financing you have to pick up the car, delivery is not an option if you don't finance with Carvana. Lost their appeal with that BS move. Very unhappy with their new model.
We really appreciate the time you took to share your experience. The Carvana app was designed to make buying, selling, and managing your purchase fun and easy. We are truly sorry to hear that you've encountered some roadblocks along the way. Thank you for your feedback as it helps us improve our services to better serve our customers.
Very impressed with the car vending machine concept, it
Very impressed with the car vending machine concept, it was truly amazing! The employees at the Frisco Tx location are friendly and my representative was very knowledgeable.
The Carvana experience has been very positive.
The Carvana experience has been very positive. Compared to visiting a dealership (which is a horrible nightmare) Carvana has brought purchasing a car into the 21st century. No longer should anyone have to bring along a lawyer and mechanic to a dealership to make a purchase. Thank you Carvana for making purchasing a vehicle a pleasant and happy occasion.
The staff was friendly, professional, and respectful.
The staff was friendly, professional, and respectful. The entire process was very easy in a timely manner.
Purchase started 11/9-had issues from the start with
Purchase started 11/9-had issues from the start with paperwork, undeclared cosmetic damage, mechanical issues, tried to swap it three times, was told it was my fault since I chose a partner/marketplace vehicle, gave up set up a return, now the pick up for the return keeps getting moved-I canceled insurance like I was told and now they keep changing the return date
Look elsewhere. I support myself and my daughter, and I care for my mother who has severe dementia in my home without any assistance and I need a vehicle to do all of that. Tomorrow marks two months since I purchased a car and it’s honestly the worst car buying experience I’ve ever had. The single star is only because the staff, for the most part, were friendly. I waited 2 weeks to receive the car and traveled just 15 miles before an engine malfunction message came on. Not feeling comfortable driving up a mountain to one of their approved mechanics, and being unable to go without a vehicle while the assessed the problem, repaired it and waited for paperwork, I opted to select another vehicle. I waited 2 weeks for that vehicle and at almost the exact same place on the highway the engine message came on. I decided maybe that model was the problem and went with the smaller model I had for 2 years before without issue and had high hopes I would soon be done with all of this. Two more weeks and the car arrived, but Carvana had added a $1600 down payment to the deal without advising me and I didn’t notice it on the 15th rendition of the contract. I’m a pretty patient person and had been extremely understanding during this process, even referring a friend who purchased a vehicle while dealing with this, but I’m not going to allow them to bully me out of money that was not part of the original deal. And, this car is valued lower than either of the ones with engine trouble. They were retuning my trade in on the 28th, then it was moved to the 1st. When I hadn’t heard from them by 3, I called and they said it was rescheduled to the 5th. Here we are at 2 and they’re 1.5 hours away…nothing. Do yourself a favor and go anywhere else!
This is by far the worst experience I've had with any
This is by far the worst experience I've had with any company ever. I was in a hurry to get a car because I won't be in town long and have things to do so I thought id go through carvana. That was a week ago. I picked the 1st car because it was a decent deal and I could get it by the next day as long as I did the paperwork by 1pm. I had it done by 11 but they kept telling me they weren't getting it and I missed the deadlinem so it got pushed back a couple days. Then 1hour before schedule delivery they called me and told me my delivery got switched to December 20th. Almost an entire month and all they would say was sorry you had that experience. So I found another car because they wouldn't help me with that either. Went through the same thing with the paperwork. This one got pushed back an extra day as well then when it finally comes I get in it drive an hour and it breaks down. So I get a hotel room put it in the shop to see if I can get it fixed but they tell me it's not worth it. So I found another car that could be delivered in 2 days once again had to jump through hoops with the insurance they ended up having to charge me to have insurance on both cars because I couldn't cancel the one that was in the shop until carvana goes and gets it but they want me to have insurance on the new one the day before I'm supposed to be getting it so lost money there but I got them what they needed. so I come to pick the car up and they call me again an hour before it's supposed to be delivered and tell me they can't deliver it because the other car hasn't been picked up yet and now they want me to wait until the 12th. They don't try to fix anything they don't try to accommodate anything All they do is say I'm sorry you have that experience I don't know who's running this place but you should not have a job. You should honestly be same to yourselves a 12-year-old could run a company better than this. The only reason I haven't taken my money somewhere else it's because I already have money invested in this crappy deal and I don't trust that they will 0ay me what they owe.
Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us.