Southern States Subaru

Reviews

2.0 out of 5 2.0
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 12, 2018

    I worked with Mel and also with Don. They were both very nice, even though I came in late and we were there until 9 pm! Dealership is very nice with good... amenities. They were fast with service and getting everything installed before I pickedup the car the next day.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    December 7, 2018

    MR Reid was amazing he made things happen for us in a timely manner when we really needed a vehicle. I would buy another car if I could. I want say thank... you and I appreciate everything done for us in getting our new vehicle Sincerely Theotis and Tonya

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 1, 2018

    This dealership went above and beyond for my family! We drove 7 hours to buy our vehicle from an honest dealership. Trade and purchase was seamless, no... gimmicks. They exceeded our expectations and it was worth the drive to get our Subaru from Southern State Automotive. Thanks Pat, Bryant, Eldwood & Chris!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 26, 2018

    We have never bought a Subaru or worked with the dealership before but we will be back! Donnie made this whole process so enjoyable and easy. We felt like... we were in good hands of family. He had our interested in mind and gave us a few laughs to ease any nerves. We will be calling Donnie for our next vehicle for sure!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    November 23, 2018

    We bought two new cars at the same time and the entire team was very good to deal with. They were fair with us and not high pressure.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    November 16, 2018

    We were in the market for a crosstrek, and through the USAA buying service southern states Subaru got in touch with us. They price matched for us against... another dealer and then beat that other dealers price by quite a bit. The staff were very friendly and very helpful, and made the entire process low stress. Donnie was our sales person and he was a breeze to work with, and very personable.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    November 16, 2018

    I got the flyer about bringing in the car for an oil change and an inspection for the winter, which seemed simple enough, and I really thought all it needed... was a new battery. I have an older Legacy and have usually gotten 200k out of them, with the help of my local mechanic. I only use Subaru for the major jobs, such as the head gasket that is a long-known issue because of the Boxer-design engine. I received a phone call that the oil change was done, and it did need a battery. I asked how much a new battery and post would cost and the battery alone was $200, pretty steep for a such a simple car. I said let me think about it, and then he said there were other items, such as the cabin and air filter, the power fluids, the alignment , etc. each with a price of around $200. I said I really needed to think about it and would come and pick it up and would discuss when I arrived. I then called my mechanic and mentioned having the oil changed, and he said that was a mistake, since he has had to deal with older cars getting synthetic oil and the valves starting to leak. My mechanic went so far as to say ask them to drain the car and replace it with the usual oil. Needless to say, talking to them went badly, as they are used to having older cars needing at least $600 dollars worth of work. Normally I accept that, but they mentioned the cabin filter, and the previous summer I had the filter replaced and it was an hour labor to get at the filter, so for them to say I needed one was a red flag, since they had not charged any labor but knew I needed one. When I mentioned about the synthetic oil, they said they had never had a problem with it, and my mechanic didn't know what he was talking about. In going over the sheet, I asked a trick question, what was the third brake light that needed replacing? He could have said the light in the rear window, but instead said "It's the third brake light," I guess to put me in my place like I'm a reporter. At that point I said I could get my mechanic on the phone and discuss the oil issue, but he said it would be worthless. Long story short, when you need a major job or have a new car you need a dealer, but otherwise you are wasting your time here.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 14, 2018

    Thank you Mel for your wonderful support. Once I entered into the place I have decided that I will go with a buy.worth visiting.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    November 10, 2018

    I have always had a very positive experience at Southern States Subaru. Donnie has always been there for help and I couldn???t ask for a more reliable... man. The entire team is very friendly and they always put the customer first. Thank you Subaru and thank you Donnie for another amazing experience!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    November 10, 2018

    Another slamdunk for Mr. Donnie Jackson! Once again, we were absolutely delighted with the sales process at Southern States Subaru. Without a doubt, this... was the easiest, quickest auto purchase yet. And this is our sixth deal with Mr. Jackson. From start to finish we were treated like family all taken care of like we were gone most important people in the show room. I cannot recommend Mr. Jackson enough. His expertise and courtesy are a rarity these days. If you???re ever interested in buying a Subaru, please see Mr. Jackson. He???s amazing and we couldn???t be happier. Shout out to Pat and Kris for all of their help!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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