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Scheduled vehicle we purchased from this dealer for addressing recalls (3) weeks in advance and once there, they could only do one because they didn't... have parts for the others. They didn't even bother to call me or let me know to reschedule when they had the parts. Half day shot for nothing.
Excellent Service. From Washington State, Daytona Beach, and Cary, NC. I Finally, I found a 5 Star Subura Service Center In Southern States Subaru Raleigh.
Bought a new Subaru from them and it was a great experience. Made my wife very happy. Would definitely recommend them if you're looking for a new car.
This dealership went above and beyond for my family! We drove 7 hours to buy our vehicle from an honest dealership. Trade and purchase was seamless, no... gimmicks. They exceeded our expectations and it was worth the drive to get our Subaru from Southern State Automotive. Thanks Pat, Bryant, Eldwood & Chris!
I got the flyer about bringing in the car for an oil change and an inspection for the winter, which seemed simple enough, and I really thought all it needed... was a new battery. I have an older Legacy and have usually gotten 200k out of them, with the help of my local mechanic. I only use Subaru for the major jobs, such as the head gasket that is a long-known issue because of the Boxer-design engine. I received a phone call that the oil change was done, and it did need a battery. I asked how much a new battery and post would cost and the battery alone was $200, pretty steep for a such a simple car. I said let me think about it, and then he said there were other items, such as the cabin and air filter, the power fluids, the alignment , etc. each with a price of around $200. I said I really needed to think about it and would come and pick it up and would discuss when I arrived. I then called my mechanic and mentioned having the oil changed, and he said that was a mistake, since he has had to deal with older cars getting synthetic oil and the valves starting to leak. My mechanic went so far as to say ask them to drain the car and replace it with the usual oil. Needless to say, talking to them went badly, as they are used to having older cars needing at least $600 dollars worth of work. Normally I accept that, but they mentioned the cabin filter, and the previous summer I had the filter replaced and it was an hour labor to get at the filter, so for them to say I needed one was a red flag, since they had not charged any labor but knew I needed one. When I mentioned about the synthetic oil, they said they had never had a problem with it, and my mechanic didn't know what he was talking about. In going over the sheet, I asked a trick question, what was the third brake light that needed replacing? He could have said the light in the rear window, but instead said "It's the third brake light," I guess to put me in my place like I'm a reporter. At that point I said I could get my mechanic on the phone and discuss the oil issue, but he said it would be worthless. Long story short, when you need a major job or have a new car you need a dealer, but otherwise you are wasting your time here.
After receiving a recall I scheduled my repair here. At the end of the day no repair was done. The dealer agreed to pick up my car and fix it. They never... picked it up. Later when shopping for a new car they wouldn’t match the price for a car that they had in stock so I purchased it at another dealer. The folks that work there aren’t very friendly.
I got to the service department before they opened. I was told my 7:40 appointment was really 8:00 (that’s when their technicians start), but I was first... in line. I was having an oil change and tire rotation. At 9:00 I asked when my car would be done. I was told they were finishing up - 5 to 10 minutes. I waited 40 more minutes for my car to be done. Horrible, horrible service. I bought my car there and will never go there for any kind of service (or purchase a car there) again.