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Bad Service Experience Dont go here
We purchased our 2017 brand new from Southern States Subaru and have taken it in for scheduled service since our purchase. We took it in last week for two recalls, a NC inspection and the 40,000 mile maintenance - the service rep provided us with a loaner car since they said it would take all day. When we signed for the car he said it had a full tank of gas and we should bring it back with a full tank. We drove it home and then back the next day (7.5 miles each way for 15 miles total). When returning the car we stopped at the gas station nearest the dealership to top off the tank - it took THREE GALLONS to fill it up, obviously the tank was not full when given to use the day before. The service department charged us $126.00 for an inspection and oil change. When I mentioned to CHUCK Vasquez, our service rep, that the loaner car gas tank had not been full as we were told he was very snarky and a bit adversarial. Chuck stated, I didn’t tell you that - possibly he didn’t but the guy that gave us the car did and as a customer it really didn’t care what individual had told me - they all should be representing Southern States. Chuck tried to turn into a pissing match and then started joking around - he never offered an apology or accommodation. Chuck just acted like a jerk and as a customer it made me uncomfortable and upset. A couple days later I received an automated survey call from Southern States Subaru basically asking if I was satisfied with my service experience - I said NO. Based on my response it allowed me to leave a recorded response and I did describing our treatment by Chuck. It end with a message stating that a manager would be in touch, I have not been contacted to date. Based on this treatment, and I have read other bad reviews of experiences with Chuck, we will not be taking our car back to this dealership for any further service and I would not recommend it to anyone else either! It’s not the $5 but the sorry attitude and poor communication.
Recalls - lack of communication
Scheduled vehicle we purchased from this dealer for addressing recalls (3) weeks in advance and once there, they could only do one because they didn't have parts for the others. They didn't even bother to call me or let me know to reschedule when they had the parts. Half day shot for nothing.
Awesome Subaru Repair Service
Excellent Service. From Washington State, Daytona Beach, and Cary, NC. I Finally, I found a 5 Star Subura Service Center In Southern States Subaru Raleigh.
Bought a new Subaru from them and it was a great experience. Made my wife very happy. Would definitely recommend them if you're looking for a new car.
This dealership went above and beyond for my family! We drove 7 hours to buy our vehicle from an honest dealership. Trade and purchase was seamless, no gimmicks. They exceeded our expectations and it was worth the drive to get our Subaru from Southern State Automotive. Thanks Pat, Bryant, Eldwood & Chris!
For a dealer, about the level you would expect
I got the flyer about bringing in the car for an oil change and an inspection for the winter, which seemed simple enough, and I really thought all it needed was a new battery. I have an older Legacy and have usually gotten 200k out of them, with the help of my local mechanic. I only use Subaru for the major jobs, such as the head gasket that is a long-known issue because of the Boxer-design engine. I received a phone call that the oil change was done, and it did need a battery. I asked how much a new battery and post would cost and the battery alone was $200, pretty steep for a such a simple car. I said let me think about it, and then he said there were other items, such as the cabin and air filter, the power fluids, the alignment , etc. each with a price of around $200. I said I really needed to think about it and would come and pick it up and would discuss when I arrived. I then called my mechanic and mentioned having the oil changed, and he said that was a mistake, since he has had to deal with older cars getting synthetic oil and the valves starting to leak. My mechanic went so far as to say ask them to drain the car and replace it with the usual oil. Needless to say, talking to them went badly, as they are used to having older cars needing at least $600 dollars worth of work. Normally I accept that, but they mentioned the cabin filter, and the previous summer I had the filter replaced and it was an hour labor to get at the filter, so for them to say I needed one was a red flag, since they had not charged any labor but knew I needed one. When I mentioned about the synthetic oil, they said they had never had a problem with it, and my mechanic didn't know what he was talking about. In going over the sheet, I asked a trick question, what was the third brake light that needed replacing? He could have said the light in the rear window, but instead said "It's the third brake light," I guess to put me in my place like I'm a reporter. At that point I said I could get my mechanic on the phone and discuss the oil issue, but he said it would be worthless. Long story short, when you need a major job or have a new car you need a dealer, but otherwise you are wasting your time here.
Worst dealership ever!
I purchased a new 2018 Subaru Forester on August 31 from these people and on day 1, it had a radio problem, I took it in. They "analyzed" it and said they would get a new radio. I took it back in and they said they fixed it but THEY LIED! I have contacted them numerous times, but they never respond to phone calls or emails. I have called SUBARU of America and so far nothing yet. NEVER EVER go to this dealership. They are totally dishonest. Read the whole story below.I I am writing you because I just had a phenomenally bad experience in your maintenance shop. I believe in late September, we had stopped at the Subaru dealership because we were having an issue with our new Subaru. The main issue was that the radio was not functioning correctly. The sound on the radio would be set and it would go down to whisper and come back loud then after a few minutes before down to a whisper and back to loud. This was to say more than a little irritating. And went on and on like this forever so finally we stopped at the Subaru dealer and talked to the maintenance people. They took in our car and they did some evaluations which took about an hour and a half. They came back and they said the radio was bad. We replicated your problem and they were going to order us a new radio. They said once it arrived, they would call us and then we were to make an appointment. They would then install the new radio. Well they called about a week later and said the radio was in. I scheduled an appointment for October 11 at 10 AM. On October 11, Thursday, the new hurricane Michael was just about to arrive. We decided to show up early at the Subaru dealership. We got there at about 9:40AM. We checked in and we were told that would take about an hour, so we sat in the waiting room. Well we were one of the first to arrive. People came and went and people came and went. We were there until about 11:10. I got up and looked into the garage. They were first driving our car in. It had been parked outside in the hurricane. It was now 11:15. Outside the storm was starting up. I talked to Steve Anderson and he said it will only take a short time. So then we waited and waited and waited. It was now past noon and they were moving our car from one bay to another. Finally it appeared that they were beginning to work on it... I was now about 12:30 and we again waited... Steve Anderson went back to the man who was supposedly working on our car and asked him a few questions. Steve Anderson stopped in the waiting area and said to us that it will only be a short time now. Well we waited and we waited and we waited It was now 1:00PM then it was 1:15PM. Finally we were told that the car was ready. .We now were the last people in the waiting room. .Everybody else got through and not us. We got up and they drove the car outside, not even inside or insight. Now we are in the midst of the storm. The storm is now at its peak. Well… we pulled our stuff together and signed off the work order. I discussed with Steve Anderson the reason for the tremendous delay. Why did it take so long and why did they wait so long to even get started working on it? I asked him if the radio was replaced. He said “NO”. He said “We just changed a part.”. I said you told me that you are going to install a new radio. He said he didn’t think he said that. I said we were the first to come in at 9:40AM and now we are the absolute last to leave at nearly 1:30PM. That’s terrible performance and horrific customer service. I asked him “Would take that long for an oil change?” and he said “probably”. I then asked “Where is the car?” He said outside. I said drive it inside. He replied “Okay we can do that” Well after all this waiting for 31/2 hours we wanted to check out the car, before he left, just see if all the parts were still in place. We got in the car and it now was 1:30. We drove the car out into the hurricane or topical storm. Returning home we listened to the radio and it stll did not work.
After receiving a recall I scheduled my repair here. At the end of the day no repair was done. The dealer agreed to pick up my car and fix it. They never picked it up. Later when shopping for a new car they wouldn’t match the price for a car that they had in stock so I purchased it at another dealer. The folks that work there aren’t very friendly.
I got to the service department before they opened. I was told my 7:40 appointment was really 8:00 (that’s when their technicians start), but I was first in line. I was having an oil change and tire rotation. At 9:00 I asked when my car would be done. I was told they were finishing up - 5 to 10 minutes. I waited 40 more minutes for my car to be done. Horrible, horrible service. I bought my car there and will never go there for any kind of service (or purchase a car there) again.