Frank Kent Chevrolet

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 22, 2020

    I have purchased a vehicle from them, that went horrible. They messed up on my contract, lost my key, and the sales woman was terrible. I go back to get... a rotation of my tires and oil change and they can?t even do that right. Never going back.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 1, 2018

    Worst car buying experience of my life...I got approved for a specific truck and was called to come and sign paperwork and get the truck...after sitting... there for an hour they went to get the keys to the new truck and found out they sold it while I was sitting there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Travis, we genuinely appreciate your feedback as it will help us better develop our customer service. We understand your frustration and would like to... hear from you to try and get this situation resolved. Please contact: David S. at davids@fk1935.com. Thank you.

  • 1.0 out of 5
    April 12, 2018

    Right hand don’t know what the left hand is doing. Different story from everyone you talk to. No call back, no communication, false promises. Bad experience.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mr. Martinez, we genuinely appreciate your feedback as it will help us better develop our customer service. We understand your frustration and would l...ike to hear from you to see if we can better assist you now as we have new managers in place. Again, thank you for your feedback.