Frank Kent Chevrolet

2.6 out of 5 2.6

Reviews

2.6 out of 5 2.6
5 lifetime reviews.
  • 5.0 out of 5
    March 26, 2020

    Our sales person was Glenn A he got us what we wanted and quickly thanks for everythings I would refer my family and friends, and I will definitely return

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 11, 2020

    I been looking for a particular used low mileage car when I came across a internet sales site selling the car I have been looking for. I talk to Jesse... and Chris at the dealership and they did everything to get me the car I wanted. There finance department was outstanding helping me get the best deal that I could from a extended warranty to a great financing rate. I couldn’t be anymore happier by purchasing my car from Frank Kent Chevrolet in Ennis.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    January 22, 2020

    I have purchased a vehicle from them, that went horrible. They messed up on my contract, lost my key, and the sales woman was terrible. I go back to get... a rotation of my tires and oil change and they can?t even do that right. Never going back.

    1.0 out of 5
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    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    August 1, 2018

    Worst car buying experience of my life...I got approved for a specific truck and was called to come and sign paperwork and get the truck...after sitting... there for an hour they went to get the keys to the new truck and found out they sold it while I was sitting there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Travis, we genuinely appreciate your feedback as it will help us better develop our customer service. We understand your frustration and would like to... hear from you to try and get this situation resolved. Please contact: David S. at davids@fk1935.com. Thank you.

  • 1.0 out of 5
    April 12, 2018

    Right hand don’t know what the left hand is doing. Different story from everyone you talk to. No call back, no communication, false promises. Bad experience.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mr. Martinez, we genuinely appreciate your feedback as it will help us better develop our customer service. We understand your frustration and would l...ike to hear from you to see if we can better assist you now as we have new managers in place. Again, thank you for your feedback.