Rolls-Royce Motor Cars Raleigh Hours
Our exceptional team of experts are here to assist you at every step of the car shopping experience. From the paperwork
to the financing, we streamline everything for maximum efficiency. At Rolls-Royce Motor Cars Raleigh we believe that it's the little things that really make a difference for our customers. Whether you're bringing your automobile in for service or are shopping for a new Rolls-Royce, you can always expect a VIP experience at Rolls-Royce Motor Cars Raleigh.
"One of One"
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My wife purchased a 2011 Mercedes E550 Cabriolet from this dealership. We had an immediate problem with the radio in that it stayed off more than on. After... 5 weeks, 3 trips to Raleigh and leaving our car with them for 2 weeks the radio does appear to be fixed. Unfortunately an additional problem identified upon purchase was the controls for adjusting lumbar, sides and legs didn't work on either seat. That remains uncorrected. Additionally, and unfortunately for us, we took the car to a Mercedes expert who told us and showed us the car had been in an accident. It didn't show up on Carfax. We paid in excess of $5000 above invoice, they made plenty of money to create a better customer relationship. I sincerely believe they are interested in the $ only. They definitely do not keep their word. I'm disappointed in the Sales Manager and his staff. I will not buy from them nor recommend them. Buyer beware!
Thank you for your response. We strive to be absolutely customer focused and sometimes we realize that we fail to satisfy every expectation. It is unf...ortunate to hear that we didn't deliver the best experience to you, even though you purchased an older car that was represented as it was and made every attempt to make your requests, including replacing parts at no charge as a "good will" gesture, bringing a loaner car to your home, picking up your car to help minimize the inconvenience and returning it to you upon the completion of the repairs. The car may have had some cosmetic repairs done in the past but it certainly was a rare gem with very low miles.
The dealership was very clean when I first entered. I was greeted with handshakes and smiles. I called the dealership prior to my visit and they had all... the paperwork prepared, so it made the transaction go smooth.
My salesperson Hilda was wonderful. She really took care of me and my mother. Financial person was excellent. I think everybody I came contact with great... dealership.
Bought A model S John Overton handled my car I have never had such great experience buying a car, 1 phone call and 2 days and I already had the car with... everything ready from the dealership including the financing! would definitely recommend this dealership!
I love coming to Rolls Royce and Hilda is wonderful! This is the second car we've bought from here and they never disappoint. The people are friendly... and the prices are fair. Thank you Hilda for your hard work as always. You are great at what you do and a blessing to many!
I had a really great experience. If your in the market for a new car come to rolls Royce of Raleigh and ask for John.
Staff makes you feel welcome and explains the entire process thoroughly , fair prices and great staff , I would highly recommend checking out there inventory... if your looking for a quality car at a fair price .
All the staff were wonderful to work with. Addressed all our concerns and we are enjoying our new car. Great experience and will buy from them again.
I came all the way from New Hampshire. And Hilda was one of the best salespeople I've met. She's friendly and very open about the vehicle and what to expect.... Had i shipped the car and never seen it, Hilda would be even more invaluable. I highly recommend using her as your salesperson.
We did not purchase a vehicle, but Hilda was an absolute delight to work with. She was very knowledgeable about the vehicle we were inquiring about and... very accommodating with our requests & questions. I would most definitely work with her again!
We would love to hear from you if you're still in the market.