USAuto Star, LLC

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 22, 2019

    I needed a work truck. i came in and they showed me a few trucks they had. smooth and fast transaction. I would come back for my second purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 19, 2019

    I can't be happy enough with my car. Everyone here was helpful. the loan process was fast and i did get to get my car the same day. I will most likely... come back for a second purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    July 31, 2019

    First, I want to say that I am not attempting to hurt anyone's feelings by writing this review. Both Jessica and Saul were kind and fun to talk to when... we were buying a 2000 Nissan Xterra. Second, I totally understand what AS IS means and I bought a used vehicle AS IS. Now, having said that, my complaint has to do with possible non-disclosures or affirmative misrepresentations of material facts. Basically, this means I have concerns that there were issues with the vehicle that was sold to me that USAuto Star knew about but did not disclose in order to make the sale and or not negotiate the sale price. A dealership is held to a different standard than a private individual selling a vehicle. As a consumer, I anticpate a dealer has in depth mechanical knowledge and inspects vehicles thoroughly prior to purchase and then selling it to a consumer. Relying on the AS IS notion does not exclude a dealer from sharing mechanical issues they found with the vehicle during an inspection. And, it also does not place onus on the consumer to have a vehicle thorougly inspected by a mechanic before purchase. The dealer/consumer relationship implies trust. A consumer relies on a dealer who claims to have inspected a vehicle, presumably by a qualified mechanic, to disclose material facts about the vehicle. Which is why Auto Dealer Fraud laws exist. When I am told a vehicle has been inspected, this term implies that it has been carefully examined or scrutinized (see dictionary). If that's the case, then I can only presume that information regarding the vehicle's condition was not disclosed to me. I'm sure the response I will receive will be the inspection was a Safety and/or Emissions inspection. The tires were bad so it could not have "passed" a safety inspection. A safety inspection also means the Master Cylinder was inspected (This went out 3 days after we bought it). I know a safety inspection is no longer required; but I was told, perhaps inadvertently, that is passed safety and emissions. I recall this specifically, because I mentioned that I thought safety inspection was no longer required. If a safety inspection was not done, then I caution against telling a consumer that it was inspected. Within the few days we have "owned" the vehicle, for which we do not have a title yet, we found that the engine over heats, the master cyclinder went out, the inside dash cluster lights do not stay on at night, and the clutch needs to be replaced. In a call to USAutoStar, I was told, they didn't think the clutch would go out until January or February. This was not disclosed when I purchased the vehicle. In the week we've owned the vehicle, we have replaced the master cylinder, slave cylinder, thermostat, thermostat housing, tires, and six tire studs. (I knew the tires needed to be replaced.) The vehicle still overheats, but we don't know why. We haven't gotten around to fixing the dash lights yet. I called USAutoStar and informed them about the clutch. I received a response via Facebook Messenger stating there was nothing they could do, but I could take it to their mechanic which would cost $400 to $500. When I responded to the message, I shared all the problems we've had, I received no reply. This makes me sad. But sadness, is not a reason to give only 1 star. The reason for 1 star is for what I fear to be misrepresentations of material facts and/or non-disclosures. I question did USAuto Star know about these problems and not disclose them? And, if they did not know, well, that makes the whole business questionable, because they are in the car business. I understand my responsiblity in purchasing a used vehicle and do not lay that blame on anyone else. But, what happened to good old fashioned customer service? Or doing the right thing? Do you feel at all bad for selling me this vehicle that has so many problems from the start? I hope your response to this is as kind as it was when I bought the vehicle. And, I wish you well.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 26, 2019

    I needed a commuter car and recently bought a 2007 Subaru from here. It's in really good condition and everything works so well! The buying process was... smooth and fast. I loved how everyone here treated me and helped me with everything I needed. They answered all my questions and made me feel comfortable about purchasing a used older car. Thanks for everything guys! Will come back for another car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 8, 2019

    Recently purchased a "rebuilt" 2012 Ford Fusion Sport from USAuto Star over the internet. I trusted that a dealership that regularly deals with rebuilt... title vehicles wouldn't be selling vehicles that hadn't been repaired properly and safely. Within an hour of delivery by the transport company (I live in CA), discovered USAuto sold me a vehicle that had been patched up, not "rebuilt". The collision repair shop I took it to for inspection (30 yrs experience) was horrified at what he discovered as soon as he opened the hood. It was so bad that he actually got visibly upset and let me know that this car wasn't safe. Parts critical to the structural integrity of the vehicle, parts obviously damaged in the accident that resulted in an insurance company totaling out the car, had been welded (and poorly at that) rather than replaced. Vehicle wiring harness draped across engine compartment, wrapped up by somebody using electrical tape, light bulbs plugged into harnesses that were just dangling. Fuse box cover smashed into pieces, removed unbolted air box to discover obviously broken motor mount, and the list goes on. Shop owner told me "good luck" to anybody driving this car if it was involved in another frontal collision (driver side). Car was in such bad shape, shop owner was taking pictures and videos of how this car was "repaired" and posting them on online forums that body shop guys frequent. Suggested i not drive this car so it has been sitting at his shop since the day I took delivery. I sent several emails to USAuto Star detailing some of the issues (including the videos and photos) and they didn't even have the decency to respond. My guess this isn't the first time they have sold a "rebuilt" car that isn't safe and they knew it, and they don't care. "AS IS" right?!?!? I will end up selling the car to a salvage yard (losing thousands of $$) because I couldn't, in good conscience, sell this car to somebody that is going to drive it. To the owner(s) of USAuto Star: your family must be proud! I will be sending letters to several state agencies regarding USAuto Stars practice of selling unsafe vehicles.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    May 28, 2019

    I had a great car shopping experience with them. They’re very honest and hardworking. I’ll be coming back if I need to purchase another car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2018

    I recently bought a Tundra from them. It’s very clean and it has only 42 thousand miles. Everyone here is very friendly and they didn’t push me or rushed... me into buying their truck like most places do. They helped out with the financing process and everything was very smooth. I personally don’t care if a car has a branded title or not. The more money I save, the better! You can’t even tell the truck is rebuilt. Everything works perfect!! I’ll definitely buy another car from them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 10, 2018

    CHECK CARFAX FIRST!!!! We came in to look at an F-150. They told us it was a rebuilt title but only because it had been stolen. He swore up and down that... there had been no damage to the vehicle. We gave them a deposit to hold the truck and that night ran a carfax and found out that there had been accidents that had caused structural damage and front end damage. We called the next morning to tell them what we had learned and his response was "Okay." So, we told them we didn't want the truck and asked for our deposit back. We were told that it was a non-refundable deposit, one of the reasons being to cover lost sales while they held the truck, which made no sense because we left at the end of the business day and called first thing the next morning. They claimed they had no knowledge of the accidents because the insurance papers they got didn't give that information. So, let's pretend they really didn't know about that damage, I would think that if the customer found out about something that significant, it might be grounds for refunding the deposit they left in good faith that they had the correct information. I should have run the carfax before we left a deposit but they basically took our money for nothing. We finally settled on getting back half of the deposit and were told that any negative reviews we left they would respond to, so bring on the excuses Auto Star.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    12 people out of 13 found this review helpful. Did you?