Ken Ganley Toyota Hours
Thank you for visiting the all new Ken Ganley Toyota in Pleasant Hills. Although we are new to Pittsburgh, we've been Ohio's largest automotive retailer for over 20 years with 35 locations throughout Ohio and also Florida. Our commitment to taking excellent care of our clients is second to none. We are passionate about providing the best possible experience when you visit our facility for sales, service, or parts. Please feel free to contact our General Manager, Justin Yelling, for any assistance you may need. Thanks again for visiting our website, and I look forward to meeting you in the showroom!
Ken Ganley President
"When it comes to all things Toyota sales, finance and service, Pennsylvania drivers trust Ganley Toyota!"
I had to bring my new 2018 Camry XLE back twice to fix a preexisting scratch that the salesman told me would be taken care of. The first time I took it... back, they has just put a coat of paint on the scratched area. The scratch was still visible and I had to bring it back. After about a week, I got it back fixed properly. Both times that I had to take the car in for the scratch, I asked to have the car detailed, as promised by my salesman, because it was never detailed when I drove it off the lot the day I bought it because the detailers were gone for the day. I was told this would be done when it came back for the scratch. The black marks on the back of the front seats (both sides) in the white interior were not touched after the first visit, the exterior was filthy and I had to go through and pay for a car wash myself. Oh, and of course it was not detailed. I took the car back again for the scratch, again was told they would detail the car, and that they were upset that it wasn’t done the first time as promised. After the second visit, the black foot marks are still on the backs of the front seats. The car is still not detailed. Also, I have asked to have the breaks looked at twice because the car vibrates when you break above 40 mph. I was told it was ‘Normal’ and to call back in a month if it is still happening. The service guy at another Toyota dealership informed me that it was not normal and that Ken Ganley Toyota was trying to buy time so that they could blame me; and what is suspected to be warped rotors would no longer be covered under warranty. Poor customer care to say the least. When I filled out my survey, I was asked if I was given a full tank of gas. I answered honestly. No. I was asked if anyone went over my car’s features or the Entune system. I answered honestly. No. I was asked if the representative offered to connect my Bluetooth. I answered honestly. No. I was asked if my brand new vehicle was clean inside and out. I answered honestly. No. In fact I did have difficulty with Entune. I called Ken Gangly for assistance and they were at a loss. I had to figure it out myself. Now for the cherry on top. Who expects to pick up their brand new vehicle in worse shape than they dropped it off? Who thinks, I’d better go over this car with a fine toothed comb because these guys aren’t trustworthy? When I picked up the car after they finally fixed the scratch, I did not do a “walk around”, I went to the scratch in question and looked at it. It looked great so I got in my car, a then satisfied customer. It was after getting the car home, and less than 24 hours after I picked the car up and parked it in my single car wide driveway, that I noticed that someone had hit my passenger door with a car door causing a chip and scratches on the paint. 100% certain that this happened while in the care of Ken Ganley Toyota. I called and was told, that because I didn’t see this before I drove off the lot (because I trusted them) it was my problem. After calling Toyota directly, the dealership said that I could have them fix it at cost but that was the best they could do. I went to another Toyota dealer. I told them exactly what happened and that the Ken Ganley Toyota representative said that I likely wouldn’t get good customer service any where else. This other dealership is fixing the ding in my door at no cost and they are now my service center. They will be who gets my repeat business and who I refer my 5 grown children, their spouses, and friends to.
Kim, I sincerely apologize for the difficulty that you experienced with us in regards to bringing in your Camry for repair. Your feedback regarding yo...ur visit with us will be taken into deep consideration by our staff going forward so that we can improve upon the service offered to future guests. Regards, The Ken Ganley Toyota Pittsburgh Team.
Agreed on a price for the car. Then they refused to sell the car for the agreed on price. Took 5 hours to buy a car with no test drive, no trade in,... and no dealer financing. Unacceptable. Business manager and sales manager had a bad attitude and no apparent concern for customer service. Salesman was a nice enough guy, let us have a 24 hour test drive which was appreciated. I was going to let it go and move on, but they have emailed me repeatedly asking for reviews. That is rather insulting considering the experience we had, so I am writing the review.
That is not the kind of experience we seek to provide. Please call Ken Ganley Toyota when you can so we can address this together. Sincerely, The Ken... Ganley Toyota Pittsburgh Team
This is the first car that I have purchased at Ganley Toyota, and everyone, especially our salesman, made the process quite simple. I never felt pressured... to buy a car, which was the best. My salesman, Gary Fritch was knowledgeable, respectful, and really accommodating. And also a shout out to John Mesko, the Business Manager that worked with me...a real ambassador for Toyota. I bought a Corolla and really pleased with it. Thanks to all!
At Ken Ganley Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experienc...e. We are very pleased you enjoyed your recent visit and we look forward to seeing you again! Regards, The Ken Ganley Toyota Pittsburgh Team.
I was impressed with the total efficiency of the Ganley dealership, but in particular I was pleased with R. Morris, the Sales Consultant whos easy going... but attentive and knowledgeable attitude made it so easy to have a good look at the featured vehicle that was displayed on the dealer's web site.
Thanks for your kind review, Joseph! We're happy to hear that we made such a good impression on you. Thanks for choosing Ken Ganley Toyota! Regar...ds, The Ken Ganley Toyota Pittsburgh Team.
Didn't think i would be able to get the deal i wanted. I walked away with a better deal. I will go again on my next vehicle
Thanks for your review, and for choosing Ken Ganley Toyota! Regards, The Ken Ganley Toyota Pittsburgh Team.
The Salesman Jorge was incredibly helpful and very nice to us. I would recommend buying a car there to everyone. I will be buying all my vehicles there... from now on
It is important our customers feel completely confident with the customer service they received and it made us happy to read about your experience wit...h Jorge! If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Regards, The Ken Ganley Toyota Pittsburgh Team.
From the time I walked in, was greeted at the front door, and until I drove my new car away, I felt valued. The entire staff got involved to make this... the best car buying experience ever. They bent over backward trying to accommodate my wants in a new vehicle and accomplished it. They won me over and earned my respect. They are the BEST!!
We're delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, an...d it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Ken Ganley Toyota Pittsburgh Team
The folks at Ken Ganley Toyota were a pleasure to deal with. They found our perfect car at another dealer and still gave us a great deal even though the... car was not from their inventory.
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, T...he Ken Ganley Toyota Pittsburgh Team
Fantastic experience love the staff. New ownership at Ken Ganley Toyota Pittsburgh is a breath of fresh air. Recommend for sales or service to anyone
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is an...ything we can assist you with in the future, please let us know. Sincerely, The Ken Ganley Toyota Pittsburgh Team