Towne Volkswagen Audi Buffalo

4.9
(297 reviews)
Visit Towne Volkswagen Audi Buffalo
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–8:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (716) 989-5460 (716) 989-5460
Used (716) 601-1037 (716) 601-1037
Service (716) 601-1057 (716) 601-1057

Inventory

See all 146 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2018.
Welcome to Towne Auto Group! Towne has been a family owned and operated establishment in Western New York since our doors first opened in 1969. We pride ourselves on providing a POSITIVELY DIFFERENT approach to sales and customer service. At Towne we deliver a no-pressure low-key approach to sales that provides real savings and makes car buying easy.
We Love Our Towne

Service center

Phone number (716) 601-1057

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.9
(297 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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3.0

All right to deal with for buying a car

They gave some adequate information on a car. Could have used more photos. Price was too high. All right to deal with for buying a car

5.0

Great Staff and Service

Everything was fantastic. Tony went above and beyond to make sure my experience was perfect. I really appreciate everything Towne does and how well you treat your customers.

5.0

feel like family

I feel like I'm taking the car to a family member for repairs. They do all requested repairs and always inform me of items that will be addressed in the future. I was out of town once and had to have brakes work done at a non-Audi shop and on my following service, they looked at the work done by the other shop to make sure it was up to Audi standards and informed al was good. These folks just make you feel good about having service done.

5.0

Excellent Cutomer Service

I am a customer for life at this dealership! My buying experience met my needs and the service department is on top of their game! I highly recommend this dealership to someone looking for integrity and trust when buying a vehicle.

Dealer response

Thank you so very much! Integrity is such an important piece of our "customer service puzzle." We are so glad you felt that when you came in! We will see you on your next visit!

5.0

Excellent customer service experience.

Excellent customer service experience. My appointment was on time and efficient. Friendly greeting and friendly goodbye. Very pleased with all over experience. I would definitely recommend this dealership.

Dealer response

Rob, Thanks for taking time to write this. Glad everything went well. We will always take great care of you- we appreciate you coming to us!

5.0

Great Buying experiance!

Had never been to this dealer before and started test driving some vehicles. Alex was fantastic to work with! I am the happy owner of a 2019 Tiguan and I absolutely LOVE it! Thank you Alex and Towne auto

Dealer response

Wow what a nice review! Thank you Charlene!

5.0

great experience

New to Volkswagen but a long time Towne customer. Towne's reputation for good service and honesty carries over to their VW dealership. The sales process was great and the service is also. Scheduling was simple, service was fast reasonable and well explained

Dealer response

Thanks so much for giving us a shot! We look forward to building a long-standing relationship with you for all of your vehicle needs!

5.0

Exceptional service!

Always fast, friendly and done right! I have a ten-year-old car that they service as if it were new. (Although i must admit I’ve had to have it serviced very infrequently. It’s a great car!) Every member of the staff is friendly, courteous and helpful. Each does his/her job with precision and integrity. They have an incredibly comfortable waiting area, but you rarely spend much time there because the service is fast and efficient! Get the feeling I’m impressed with Schmitt’s/Towne VW? Absolutely!

Dealer response

Wow Thank you, Pam! Hey- even if your car was 20 years old, we'd still appreciate you making a choice to bring it here to us! Thanks so much for being our customer!

5.0

Awesome service!

Simply over the top communication, service and courtesy!! Been dealing with them for a number of years and always top quality. I would not hesitate to recommend them.

Dealer response

Thank you so much for this review! We will always do our best for you. Thanks for sticking with us through the years...we appreciate your loyalty!

5.0

Towne has provided me with excellent service

Service department always responds to our needs. Staff are courteous and very helpful. I would never go to another dealer and service department. Absolutely outstanding.

Dealer response

Thank you for this review and for your loyalty to us. We cherish the relationships we have with our customers and are so thankful for your business.

Read all 297 reviews