Mercedes-Benz of Covington

3.0 out of 5 3.0
Rectangle 48
Sales 9:00 AM - 7:00 PM

Mercedes-Benz of Covington Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 11, 2019

    The level of customer service here is absolutely horrible. Firstly, I brought in my 2018 Mercedes to have the drivers side window fixed that another dealership... did not fix correctly. MB of Covington gave me a loaner. They had my car for two weeks. Myself and MB of Covington went round and round with the other dealership about getting them to repair it at their cost. While I had the loaner, MB of Covington told me that they would charge me for the loaner. I told them I would not pay for a loaner while my car was in service. They then sent a bill to the other dealership for the loaner of $100 a day. Absurd! Two weeks later, I picked up my car. The window is STILL NOT FIXED CORRECTLY! When I’m driving, I can here the wind. Clearly you can see the window is either too small or not installed correctly as there is a huge gap between the window and the stripping. MB of Covington is saying that it’s not there fault and refuse to fix it. I have called several times, leaving voice messages as well as text messages and the service advisor refuses to return my calls. Three weeks later, they ran my credit card for a deductible for something unrelated to the window without my knowledge or calling to tell me. Beware of MB of Covington!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • May 21, 2018

    Great selection great management.. I wanna work there so I can be part of this team in sales go above and beyond for customers!Keep up great work

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?