Reviews
Car price at MSRP and no market adjustment.
Car price at MSRP and no market adjustment. Helpful sales staff. Worked hard to find car we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help find the perfect vehicle for your needs. Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving! - Madison Magnus, Customer Relations Manager
They were on time and kept me informed on the status.
They were on time and kept me informed on the status. Professional every time I visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Best experience I’ve ever had a a dealership.
Best experience I’ve ever had a a dealership. On time & fair priced work. Additionally, EVERYONE was pleasant an professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
Great customer service ( Phil helped me) it did take
Great customer service ( Phil helped me) it did take longer than I expected and was very pricey for an oil change
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Phil could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager
I always have a good experience when I go to Jim Ellis
I always have a good experience when I go to Jim Ellis Kia! The Service Department is Great! I have never had to wait longer than promised unless there was a problem that came up that I was unaware of. Even then they kept me uniformed on the progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care and happy driving! - Madison Magnus, Customer Relations Manager
Salesman, Kevin, was amazing!
Salesman, Kevin, was amazing! Finance salesman kept pushing additional services even though I told him the max amount I was able to pay per month so it took a lot longer than it should have to finalize the contract.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Kevin was such a great help! Thanks again for your business, and we hope you love your new vehicle. Take care and happy driving! - Madison Magnus, Customer Relations Manager
I love coming to get my car serviced because of the
I love coming to get my car serviced because of the excellent service from your employee, Camille Williams. She takes such good care of all my needs and makes me feel “at home” when I am there. I have a Kia dealer closer to my home than Kennesaw, but I had much rather drive farther and receive the kind of service I get from Camille and the other staff at Jim Ellis Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that Camille could help out and provide a great experience! Thanks again for your business and kind words, and we hope to see you next visit. Take care and happy driving! - Madison Magnus, Customer Relations Manager
Phil Joyce made this experience so wonderfully seamless
Phil Joyce made this experience so wonderfully seamless and it was my best experience yet since the transition from Cobb County Kia to Jim Ellis Kia. The communication and care that Phil put into making sure I knew what was going on every moment of my service was impeccable and I will gladly let him handle any of my service needs moving forward.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy Phil could provide a great experience! Thanks again for your business and kind words. Take care and happy driving until next time! - Madison Magnus, Customer Relations Manager
Always have great customer service here at this location.
Always have great customer service here at this location. They always check on you during the process and see if you need anything while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care and happy driving until next time! - Madison Magnus, Customer Relations Manager
The service was great, they were extremely busy, and I
The service was great, they were extremely busy, and I understood that but I expect to be greeted. The manager came out and spoke and Thanked me for waiting. I always get good service and they explain my expected wait time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that out team could provide a great experience! Thanks again for your business and kind words. Take care until next time! - Madison Magnus, Customer Relations Manager