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Jim Ellis Kia of Kennesaw

(6,916 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00am 7:30am–7:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(6,916 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Kia of Kennesaw from DealerRater.

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Friendly.

Friendly. Clean. Not pushy. Patient. Knowledgeable staff . Not over busy. Focused on you and not anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

I like how the dealership was quick with providing me the

I like how the dealership was quick with providing me the information and materials I need for purchasing a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that our team could provide a great experience! Thanks again for your business and kind words, and we hope you love your new vehicle. Happy driving! - Madison Magnus, Customer Relations Manager

Overall a good dealership experience.

Overall a good dealership experience. Appreciated the transparency in buying process and lack of pricing “games”.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your visit with us, and we're so happy that our team could provide a great experience! Thanks again for your business and kind words, and we hope you love your new vehicle. Happy driving! - Madison Magnus, Customer Relations Manager

Wonderful customer service.

Wonderful customer service. Lavar did a good job with communicating the needs of my vehicle in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Alicia, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your visit with us, and we're so happy that Lavar could provide a great experience! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Very thorough explanation of what’s going on and what to

Very thorough explanation of what’s going on and what to expect! Nice dealership and even nicer people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

Great experience Lavor Fredrick his great customer

Great experience Lavor Fredrick his great customer service. He always follow up with you and if he knows it’s going to take longer he will ask you to come back instead of letting you sit there all day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Consumer response

I also wanted to say Lavar Fredrick have excellent customer services.

Mark was extremely helpful and great at communicating

Mark was extremely helpful and great at communicating what was happening. He made sure to explain everything throughly and help me make the decision regarding my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Very friendly and very efficient.

Very friendly and very efficient. They are very concerned about how they treat their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Close to home and easy to deal with.

Close to home and easy to deal with. Worked with Chaz and Mike who were very professional and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Chaz and Mike were such great helps! Thanks again for your business and kind words, and we hope you love your new vehicle. Happy driving! - Madison Magnus, Customer Relations Manager

The dealership was very welcoming and assisted me

The dealership was very welcoming and assisted me immediately walking through the door. I was grateful to have a wonderful experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kaylah, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Happy driving! - Madison Magnus, Customer Relations Manager