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Jim Ellis Kia of Kennesaw

(6,916 reviews)
Sales hours: 7:30am to 7:00am
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00am 7:30am–7:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(6,916 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Kia of Kennesaw from DealerRater.

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Service review

Timely, fair price visit for leaking oil pan repair. service was prompt and efficient. Waiting area is ok for short duration. Coffee, water, vending machines, Wi-Fi provided, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for the high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Excellent service - Lavar

Lavar is always excellent and he is always so helpful. He always does what he says he’s going to do in a timely fashion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave a review for us at Jim Ellis Kia of Kennesaw. We're happy we could meet your expectations! Please reach out to us if there is anything else we can do for you! We hope you have a great day!

Robbie was great as usual

Because Robbie has always answered all of our questions and made the best recommendations on when and what needed to be done to keep both of our Kias running in top condition

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

In and out

Great experience and great customer service even after falling on the wet floor mats, lol Jason was awesome. Thanks for the great job with getting me in and out so quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Kia of Kennesaw! If you have any further questions, please don't hesitate to reach out! Take care!

Purchase

Alex William was my sales person. He provided patience with me making my final decision on model Kia I was interested in purchasing. He was informative, efficient and very honest on the process. Best I’ve every salesman I have ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Please reach out to us if there is anything else we can do for you! We hope you have a great day!

Great job

Blake was awesome he worked above and beyond to make the sale! Rebecca also did a good job in suggesting the car to me it was one that I did not see

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Recall Service

Excellent service, very thorough review of my vehicle. Had to leave my car for recall work but was quickly put into a rental and was on my way. Leanne was awesome. She explained everything in detail, answered all of my questions, and empathized with my concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your positive review means a lot to us and we’re happy we could help you out and get you back on the road so quickly! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Oil Change

Excellent service as always from Lavar! I love the fact that as I walk in he knows me by name and make me feel very welcome. My waiting time was good and vacuum my car was just a Christmas gift! Thank you Kia and Lavar!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! We appreciate your continued business with us, and we're looking forward to your next visit!

Very helpful staff!

My car was in for an oil change and vacuum. i skipped the wash (pouring rain). I was checked in very quickly, and an unrelated warranty question answered in minutes. car was ready as promised and the interiir was spotless. 👍always top-notch srevice!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Prompt and personable service!

Jason was very prompt and professional, but more than that he was extremely personable. He took very good care of my Sorrento and also my “reindeer nose and antlers”.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!