Reviews
Last week I made an appointment to have my 2025 vehicle
Last week I made an appointment to have my 2025 vehicle inspected and oil changed. I specially asked to wait for my vehicle. My appointment was for 7:30 AM, when I arrived I was told it would be a 1.5 to 2 hour wait due since they told me I was slated as a dropoff. Not the case. This is one reason I do not take my cars to dealers. They sell you a vehicle but give you the run around for service most likely because I wasn't paying for the service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
George Sarganis, Thank you for your feedback. I would like to personally apologize that you did not have a good experience as we aim to make sure that our customers are taken care of here at #1 Cochran Nissan Monroeville and have a Truly Exceptional Experience. You will be contacted to see what we can do to resolve this issue. Thank You, Kind Regards, Kevin Anderson Service Director #1 Cochran Nissan Monroeville kanderson@cochran.com 412-349-1573 Kevin Anderson Service Director #1 Cochran Nissan Monroeville kanderson@cochran.com 412-349-1573
Aaron from Monroeville East really helped me get my
Aaron from Monroeville East really helped me get my Rogue Very pleasant and professional and patient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The salesman was nice but the car advertised that I went
The salesman was nice but the car advertised that I went to look at was a rust heap with a big gouge/hole in the rear quarter panel. How did it pass inspection? It definitely wasn't worth the asking price.. Very disappointed in Cochran Nissian
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Imma, we're sorry to hear about your experience and want to assure you that customer safety is our priority, and every vehicle we put up for sale is safety inspected.
Ayron Thompson gave me such warm, friendly, and
Ayron Thompson gave me such warm, friendly, and professional service. It felt like we were old friends catching up rather than two people trying to make a vehicle deal happen. Because Ayron’s texts were so friendly and genuine-never pushy or fake-I ultimately decided to go with him for my new vehicle purchase. He truly deserves recognition for the outstanding service he provided throughout the whole process. Big shoutout to Ayron, and I’ll definitely send customers his way!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the glowing review, Debra! We're so glad to hear of your Clearly Better Car Buying experience, and will be sure to pass along your praise to our Ayron and our team. We appreciate you choosing us, and hope you're enjoying your new Nissan!
Thank you, and remember, a company is only as good as its employees. Treat them well!!
Aryon Thompson at #1 Cochran was a big help.
Aryon Thompson at #1 Cochran was a big help. He was patient with me, asked questions and tried his best to get the best vehicle for me. We looked at several vehicles and found the right one. Through the whole process, I did not feel rest nor did I felt like I made the wrong decision. He was nice and communicated with me every step of the way. And to top it off, I thought he was Aaron Donald at first glance. Lol
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your wonderful experience with our team! We'll be sure to pass along your praise. We appreciate you choosing to work with us, and hope you are enjoying your new ride!
Bought a Nissan Armada from #1cochran, Ayron was able to
Bought a Nissan Armada from #1cochran, Ayron was able to get me what i wanted for my trade (matching Carvana) in under an hour after dealing with a few other places who weren't able to do so. He also was very easy to communicate with and got me answers to all questions. Easy transaction, no nonsense, no pushiness. He is also pretty funny which make the overall stress of car buying easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your great experience with us! It's our pleasure to provide a straightforward and enjoyable car buying experience. We hope you're enjoying your new Armada!
Darius Singleton is the reason I came back to Cochran
Darius Singleton is the reason I came back to Cochran Nissan Monroeville. He is an exceptional salesman that is professional and honest. Thank you Darius for a great experience again! Mike Garrastazu
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review! We value your continued loyalty, and hope you are enjoying your new ride.
So disappointed, was in process of getting financing,
So disappointed, was in process of getting financing, insurance, etc and the car was sold. Dealership was aware that I was working on purchasing car. Don't know if I will trust them if I see another car from them that I am interested in.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We are sorry to hear you did not get the vehicle that you were hoping for and we have passed this along to our management team to review. We understand your frustration and hope to assist you better in your car buying journey.
Zero stars would be the best rating to the worst
Zero stars would be the best rating to the worst experience I have ever had with a car dealership. I plan to stay away from all #1 Cochrans and share my story to friends and family so they can do so as well. #1 Cochran can sell cars but expecting them to have the same eagerness to correct a situation when they sold you a defective "new" vehicle and already have your money was the biggest mistake I made.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jen, Thank you for your feedback. I would like to personally apologize that you did not have a good experience as we aim to make sure that our customers are taken care of here at #1 Cochran Nissan Monroeville and have a Truly Exceptional Experience. You will be contacted to see what we can do to resolve this issue. Thank You, Kind Regards, Kevin Anderson Service Director #1 Cochran Nissan Monroeville kanderson@cochran.com 412-349-1573
Go Shop With Rob Smola
You have to shop with Rob Smola He’s The Best Car Sales Man I Ever Had … The Best Part Is He Never Lied To Me About A Car Or Anything He Was 100% Honest & Continued To Work With Me Every Way Possible … You Will Not Regret It I Promise
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's our pleasure to help you find your dream car- we hope you're enjoying it! Thank you for choosing to work with us, and please let us know if there's anything else we can do to assist.