Koons Automotive of Fredericksburg South

We purchased a truck on June 22, 2025 and this and only this has been the most frustrating experience ever. The level of dishonesty, deception, poor communication and B.S is totally unacceptable. Grant it we made the purchase, but I can assure you that we nor our family or friends will ever deal with this dealership. The truck was not cleaned therefore scratches and dents were not visible, we have made numerous trips back to Fredericksburg for assistance, was never explained the service contract which cost us $1,011.46, the day after the purchase the service airbag light came on, a piece of plastic was under the mat on the driver's side only to find out there was a hole in the carpet. The worse of it all was in the beginning when we kept asking for the sale price, we didn't get an amount until after multiple deal options. What salesperson can't give you a vehicle sale price when you first look at the vehicle. We should have drove away at that point. LESSON LEARED!!!!

Juan Carlos es un buen persona es muy recomendable aquí con ellos y también muy amable

Juan Carlos osco me atendio muy bien muy amable es un buen empleado tiene muy buena paciencia para atentender los clientes

Juan Carlos was very helpful! I appreciate his help so much! Thank you Koons dealership!

Why do you think they hide the prices on all of their ads and they only put down the down payment. The reason is, they can bleed you for all of the money upfront on the deposit and still get the bank to lend 120% of the value of the car, therefore making you pay probably close to 150% of the value of these clapped out used hurricane Katrina vehicles

Horrible customer service. I inquired about a vehicle that was listed online, once I was committed to buying they told me the price was wrong and raised it by thousands of dollars. So I reached out to the GM, Josh, and he had a great response. He told me he would help me find a new vehicle because "thats how I do business", then completely ghosted me. Wouldn't respond to any emails or even answer my call. Horrible customer service.

Excellent service, professional and great personality. Sady was the best salesperson, it was a great experience and I drove away with my car the same day!

If you're in the look out for an used car, start here and ask for Breon... he will make sure your 'new' used car gets a fair trade-in (if any) and will show you the car facts. Koons Now in Fredericksburg are reliable, trustworthy and will provide you with a top notch great service. Best financing options to fit your budget. Ask for Breon any day...

The group of sales people they brought in were not truthful at all. I asked more then once if the Buick was all wheel drive and was told yes I soon found out that’s not true. In just a few days they’ve had to replace catalyst converter O2 sensor front brakes and since they did that there’s a horrible noise coming from the rear..The Buick rolls backwards when you’re on a hill and it’s idling terrible. I have to have 4wheel drive or all wheel drive to be able to get out my driveway in bad weather. I feel like I was totally taken advantage of I tried to go back and talk with then but there excuse it belongs to the bank. Trust me I just got the information on the bank I will be calling Monday and filing a claim with BBB. I asked the guys at the shop who inspected this Buick they laughed they did So guess they just threw a sticker on it. They need to make this mess right

La atención excelente a través de su representante Juan Carlos Christian Osco, atención esmerada, te da la solución al momento para poder financiar la compra de tu auto, así que anímense les Dan todas las facilidades, un fuerte abrazo.