Hiley Mazda Hyundai of Fort Worth

4.8
(362 reviews)
New (817) 383-2443 (817) 383-2443
Used (817) 409-6453 (817) 409-6453
Service (817) 529-6500 (817) 529-6500

Reviews

4.8
(362 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
1.0

BEWARE OF EXTRA CHARGES!

Purchased a used car in June 2022. I also purchased an extended warranty. Called the dealership within days of purchase realizing it was a mistake to purchase the warranty (warranty can be cancelled for full refund in certain timeline). Dealership has NEVER called me back. Contacted the warranty company today to cancel and realized I was told the warranty would cost one price and was overcharged by $1800!!!!! This was a markup by the dealership as i confirmed the price with the warranty company.

5.0

#1 - best communications in the car buying experience

#1 - best communications in the car buying experience #2 - time spent at dealership was minimal; including Finance #3 - No up selling; this alone will make me come back #4 - the people; nothing but professional, honest and timely Thank you

5.0

Very knowledgeable salesperson and friendly Finance

Very knowledgeable salesperson and friendly Finance staff. Clean showroom! Very accommodating, friendly and helpful staff!

5.0

Every part of our buying experience at Hiley Mazda was

Every part of our buying experience at Hiley Mazda was excellent! Sam Steele, our sales lady was friendly, helpful and answered our million questions with a great attitude. she stayed in touch without being over bearing while we consider car options for our soon to be teen driver. The dealership is clean and everyone working their is very professional and friendly. I cant say enough about the dealership and everyone their!

5.0

Sam-I can't say enough good about her!

Sam-I can't say enough good about her! She and Rusty changed something I absolutely dreaded (car shopping in general) into a very positive, even pleasant, experience! She was personable, attentive, understood my extreme schedule and made it easy, smooth, and painless. They've won our family over, for sure.

5.0

Samantha went above and beyond to help me get the car I

Samantha went above and beyond to help me get the car I wanted! Excellent purchasing experience!

5.0

Great experience from start to finish with Samantha

Great experience from start to finish with Samantha Steel, Tim Chapman, and Brandon Russell. Thank you.

Consumer response

Thank you for the great experience. Mike and Karen Wilson

5.0

Samantha Steel was a great Sales person.

Samantha Steel was a great Sales person. She did an amazing job helping me find the perfect vehicle to commute in. Everyone at Hyundai was super nice and the entire deal was a breeze. If you are looking for a vehicle, please ask for SAM!!!

1.0

BUYERS BEWARE OF FINANCING: I purchased my vehicle from

BUYERS BEWARE OF FINANCING: I purchased my vehicle from Hiley Hyundai, and this was by far the worst financing experience. I have financed vehicles in the past at the dealership, but their financing team is the ABSOLUTELY WORSE I have encountered. There is not one person that is accountable to return phone calls upon paper signed. Upon review of paper, there was an additional $7,673 added to my loan. It was such a stressful time for me, and Shane took advantage of the situation. The amount was for an extended warranty and protection service agreement on a brand-new vehicle. The first page defining the terms of both agreements were missing, so I had to go back to the dealership to for the information. Upon review, I called back to cancel, and it took two weeks for another Finance Manager to email the form. I submitted the competed cancelation form via email and requested confirmation with no response to two emails. I called the dealership, and the form was submitted to Accounting for processing. I received a prorated refund and again no one returns phone calls for an explanation. Wish I could rank them higher due to no issues with the salesperson, however the Finance team has been unprofessional.

5.0

Awesome people, friendly, very comfortable to work with.

Awesome people, friendly, very comfortable to work with. Sam Steel is the best. Very professional and understanding of my needs.

See all 362 reviews