James Mitsubishi Hamburg

2.6 out of 5 2.6

Reviews

2.6 out of 5 2.6
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 7, 2019

    My transmission went in my gmc and the same day I called them and the next day I was approved for a 2019 zac packard u the best

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 24, 2019

    My husband and I were looking to trade in our old car and buy a new one.Our salesman was Joe Falletta and he was wonderful. Got a great deal andJoe made... it so easy with all the paperwork and questions we had. We would definitely refer all our friends and family to see Joe. Thank you for everything.We LOVE our new Outlander sport.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 10, 2019

    My boyfriend and I are in a tight spot. We got the flyer with a matching number in the mail. We aren't dumb. We knew it was to get us in the door but we... figured if we win $10 - cool, a tv we can sell, and 25k would be awesome. But my boyfriends car had also just been totaled. We sat down with Glenn. We were brutally honest in why we were there, what we could afford in even looking at a vehicle, and in turn, he was honest with us. We also understood that it was entirely possible they didn't have a car on their lot that would be in our price range. We aren't naive. Glenn sat with us and listened to what we were saying. He didn't pressure or push us. He actually understood where we were at and didn't try to sell us something we couldn't afford. Glenn and some of the team stayed 2 hours past close going back and forth to try to get us in the most comfortable spot and still in our budget once we expressed interest in a vehicle. This was a far different experience than I had buying my new car a year ago with a different dealership, that, in comparison did not work with me AT ALL. We walked out of the dealership and my boyfriend drove his new car home. We could not be happier with the customer service here and will continue coming back and working with Glenn through the years. It was an excellent experience and while we hope it isn't for quite a while, we look forward to working with Glenn and the team at James Mitsubishi again in the future!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 3, 2019

    our sales person was Glenn he was a super guy very friendly and helpful also shawn did the financial part he got us what we wanted and needed you cant... go wrong thank you again guys.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 14, 2019

    Customer gimmick jackpot savings event stati g reveal a matching row to win a prize to get you in the door. Have to give personal information and go through... the process before even acknowledging prize which I never received because I didn't purchase a vehicle. Full of crap!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    April 10, 2019

    Sending fake contests in the mail you’ve won money to get you in to try to sell you a car puts them in xxxxxxx territory.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2019

    Pfft on James Mitsubishi of Hamburg. Forget you, James Provenzano, "Dealer for the people". So much BS in your ads. Got a flyer in the mail - you know... the ones - you may have already won. Now, I know how this works - they sent out 80,000 flyers. 79,993 people will receive a $5 gift card to Walmart. That's not what got me in there. Yes, the thought that I *might* win a new car (that I desperately need) or $2500 (Or even 10k or 40k) was enticing. What *really* got me in was the promise of $4000 for ANY vehicle you towed, drove, or pushed in. The promise of (a printed check in the flyer) $2,197 toward a new car. The promise of a Mirage (not my dream car... not by a long shot) for $135/month. I got NONE of that. I wasn't offered the 2k down. I wasn't offered the 4k trade in deal. I was told that I could have 2 months free, then pay $225/month for a couple of months then refinance when my credit score goes up after I pay the $225/month. Um... what? The guy who was "helping" me wasn't from the area. He was brought in to help with this "liquidation" sale. This push to get everyone into a car they love! He didn't offer me ANYTHING other than "well, if you pay..." and then had the NERVE to suggest to my parents that they help me out. Excuse me? You're dealing with ME - a 52 year-old woman. (Admittedly, I asked my parents to come because, tbh, I can be stupid and give in to sales pitches even when they go against my best interests). All that said - I *TOLD* the guy flat out I couldn't afford more than the $135/month. How naive I was! Thinking that because the flyer offered the car (10,995 MSRP less the 2k in the flyer, bringing it down to $8,995 for $135/month) and they were going to give me $4k for my trade (which he never looked at or even OFFERED me ANY kind value for) so I (remember, naive) thought "ok, $4995 - I can do that... should keep me around 100 bucks a month for the next 5 years." I totally didn't love the Mirage so it wasn't worth pointing all that out to the guy. Long story short...I got a $5 Walmart gift card.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    8 people out of 9 found this review helpful. Did you?
  • 1.0 out of 5
    October 17, 2018

    Very misleading and dishonest. They will keep waiting and having you do stuff and send documents and they are just blowing smoke. Nothing but lies.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    September 17, 2018

    I guarantee that the vast majority of visitors and possible customers to this dealer's website will not be willing to give out their contact info without... even being able to see the site first. Not letting anyone access the website without giving the dealer their name, phone number and email address first is pretty bad business. Thanks, but I'll look elsewhere (as I'm sure most people will).

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    July 13, 2018

    Wanted to check things out on my tablet and couldn't even get on the site without putting in name, phone, and email. How stupid. Makes me not even want... to bother. I'll find another dealer where I can look without having to put in personal information.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    10 people out of 10 found this review helpful. Did you?